Guest Service Specialist Ohio - Cleveland, OH 37585 https://inntrack.snaphire.com/job?jobmc=37585GOOGLE https://inntrack.snaphire.com/job?jobmc=37585GOOGLE
Careers at Churchill Living Churchill Living
Salary: 18.0 22.0 HOUR USD

Location: Cleveland, OH Cleveland OH USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Experienced
Work Hours: Full-time

Date Posted: 07 Feb 2019

Valid Through: 09 Mar 2019 10:49

As one of the largest providers of fully Furnished Apartments & Furniture Rental Services in the Nation, Churchill Living provides its client with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our clients long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our clients, with over 8,000 apartments and thousands of options in our furniture!

About the Job 
The role of Guest Service Specialist will assist in the efficient day to day operations of the property, monitoring activities and troubleshooting issues as they occur. 

Days/Hours: Thursday-Monday 11.30am to 8:00pm. Tuesday and Wednesday off.

Role and Responsibilities 
• Meet and greet guests.Handle the check in and check out processes.
• Respond to guest requests professionally and in a timely manner.
• Process customer service inquires and additional requests; including phone,emails, and list of activities to complete in company database.
• As needed, process after-hours emergencies, including those from call center and Emergency coverage 
• Monitor the quality and condition of the apartments, perform inspections and correct/report issues when appropriate.
• Perform apartment light maintenance as needed
• Communicate with property management for timely maintenance and repairs.
* Assist with cable repair appointments as scheduled.
• Assist with ordering household inventory, storage organization and completing inventory audits.
• Assist with linen management including washing, sorting, and folding as needed.
• Provide front desk security and order 
• Ensure residents are following property rules
• Assist guests with storing their luggage as well as delivering to a unit upon request. 
• Ensure offices are kept clean and organized.
•Ensure public areas are clean and presentable for guests. When needed, assist with vacuuming and trash removal.
• Perform and follow process of apartment key inventory and access device control
• Provide coverage for team members as needed

Education/ Experience Required 
Bachelor's Degree in hotel management or hospitality training degree preferred but not required. Customer Service experience; 2 plus years' in some of the following areas; security, household maintenance, resolving customer grievances.

What We Offer 
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Guest Service Specialist Ohio - Cleveland, OH

As one of the largest providers of fully Furnished Apartments & Furniture Rental Services in the Nation, Churchill Living provides its client with a diverse suite of services and products to meet any need. We combine our distinctive Furniture Rental inventory with our Apartment Portfolio Management to select and create fully furnished apartments that set the standard in our industry. Our Travel Services Division integrates with our clients long and short-term stay needs and allows Churchill to coordinate travel booking and administration. All of which when combined with our innovative technology and reporting, allow Churchill to offer comprehensive housing management and solutions to our clients, with over 8,000 apartments and thousands of options in our furniture!

About the Job 
The role of Guest Service Specialist will assist in the efficient day to day operations of the property, monitoring activities and troubleshooting issues as they occur. 

Days/Hours: Thursday-Monday 11.30am to 8:00pm. Tuesday and Wednesday off.

Role and Responsibilities 
• Meet and greet guests.Handle the check in and check out processes.
• Respond to guest requests professionally and in a timely manner.
• Process customer service inquires and additional requests; including phone,emails, and list of activities to complete in company database.
• As needed, process after-hours emergencies, including those from call center and Emergency coverage 
• Monitor the quality and condition of the apartments, perform inspections and correct/report issues when appropriate.
• Perform apartment light maintenance as needed
• Communicate with property management for timely maintenance and repairs.
* Assist with cable repair appointments as scheduled.
• Assist with ordering household inventory, storage organization and completing inventory audits.
• Assist with linen management including washing, sorting, and folding as needed.
• Provide front desk security and order 
• Ensure residents are following property rules
• Assist guests with storing their luggage as well as delivering to a unit upon request. 
• Ensure offices are kept clean and organized.
•Ensure public areas are clean and presentable for guests. When needed, assist with vacuuming and trash removal.
• Perform and follow process of apartment key inventory and access device control
• Provide coverage for team members as needed

Education/ Experience Required 
Bachelor's Degree in hotel management or hospitality training degree preferred but not required. Customer Service experience; 2 plus years' in some of the following areas; security, household maintenance, resolving customer grievances.

What We Offer 
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Job Details

Reference # 37585
Posted on 07 Feb 2019
Closes on 09 Mar 2019 10:49
Property name
Location(s) Cleveland, OH
City Name
Department Administration & General
Career level Experienced
Hours/Status Full-time
Pay range ($low) 18.0
Pay range ($high) 22.0
Bonuses
Benefits
More details (document)
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