Catering Coordinator (Full Time) - Los Angeles, CA 37665 https://inntrack.snaphire.com/job?jobmc=37665GOOGLE https://inntrack.snaphire.com/job?jobmc=37665GOOGLE
Careers at Hillcrest Country Club Hillcrest Country Club
Salary: 19.5 24.0 HOUR USD

Location: Los Angeles, CA 10000 W. Pico Blvd. Los Angeles California 90064 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level: Experienced
Work Hours: Full-time

Date Posted: 09 Feb 2019

Valid Through: 11 Mar 2019 16:33

The Catering Coordinator will be the Club's junior party planner and a critical member of the greater Food and Beverage team.  He or she will have previous party planning experience and will ultimately be assigned by the Catering Director to plan and detail certain events for our members, and serve as a liaison with the Food and Beverage team for information before and after an event. The Catering Coordinator will create Banquet Event Orders and contracts, handling general calls, emails and inquiries, and follow-up with members regarding final guarantees, room setup and other catering details. A strong team player, he or she will communicate effectively with all Team Members, both internal and external. The Catering Coordinator will recognize the importance of the role, view no task as insignificant and take pride in providing outstanding service and contributing to the success of the catering team and the Club as a whole.  He or she will also perform various projects and incidental duties to meet member needs and create lasting memories.

 

DEPARTMENTAL RESPONSIBILITIES

  • As requested by Catering Director, assist members to plan and prepare their banquets, luncheons, meetings, and other events; determine objectives and requirements for the events, and work with Members to meet their budget including menus, room set up, linen, entertainment, lighting, decorations, flowers, centerpieces, etc.
  • Maintain up-to-date knowledge of Private Events/Catering Department policies, standard operating procedures and service standards, and provide accurate information to members about services
  • Assist with all Club Events including but not limited to Club holidays and Family Activity Events; work with the Catering team to develop new and creative ideas, book vendors, and follow through on all tasks necessary to make each event a success
  • Work with kitchen staff to prepare menus for presentation to members; type and print menus
  • Accurately track contracts, terms and conditions, lists, notes, etc.
  • Develop diagrams for the layouts of each event and then take set-up photographs of how the Hillcrest rooms look under different party configurations to build photo files for marketing purposes
  • Coordinate with providers of catering support services such as flowers, entertainment, decorations, etc. to meet member requirements; obtain timely signed contracts and certificates of insurance and inform vendors about Club policies and procedures
  • Coordinate and confer with the Chef on the chosen menu, making sure all preparations are arranged and completed; inspect event areas to ensure that they conform to member requirements
  • Coordinate with and fill in for the Catering Assistant as needed, helping to coordinate the booking of function rooms, accurately inputting and tracking all event information into the various departmental systems (including Jonas POS system), printing and distributing BEOs/Dailies in a timely manner, maintaining an accurate filling system, and ensuring that guest lists are received and disseminated in a timely manner to the appropriate parties
  • Be alert to Member and staff complaints, bringing them to the attention of the Food and Beverage Manager and Director of Catering as necessary; ensure such reports are documented appropriately through incident reports and email
  • Help to monitor all communication coming into the Catering Department whether by phone, fax or email or mail; take accurate messages, ensuring all messages are delivered to the appropriate recipient in a timely manner; follow a 24-hour response policy for all Members and guests

 

SAFETY

  • Know and comply with all [food] safety and Health Department requirements, able to respond to questions asked by supervisor or Health Department or other inspector as related to the specific job
  • Come to work in good health, rested and ready to work; take breaks as required; remain alert and focused at all times when working
  • Use personal protective equipment whenever required, performing maintenance on the equipment, using and storing it according the manufacturers guidelines
  • Use all machinery, equipment and chemicals safely, according to manufacturer's guidelines and in accordance with OSHA and health department guidelines
  • Attend all safety training (including CPR/First Aid training as required) and develop an understanding of and follow all club safety policies and procedures; read and absorb all literature related to safety

 

PROFESSIONALISM

  • Lead by example, maintaining a positive attitude and modelling the club's core values of professionalism, integrity, teamwork, kindness and gratitude; responsible for helping to provide a positive work environment for others, stepping up to help solve problems diplomatically whenever possible and keeping supervisor informed
  • Be resourceful, analytical, adaptable and organized and work to build rapport with members, guests; anticipate their needs in order to ensure a seamless positive experience
  • Comply with all club rules and policies and follows all club procedures, reporting any known violations of club policy promptly to supervisor and/or HR
  • Make attention to detail and personal cleanliness a priority, presenting a healthy, natural appearance that reflects well on the Club; follow the Club's dress code, dress for success and set an example for others
  • Cooperate to assist fellow workers and Members, whenever needed and whenever possible, contributing to a "teamwork" atmosphere that benefits members and team members
  • Remain alert and move with a sense of urgency; keep busy throughout your shift, shifting priorities as needed; keep supervisors alerted to the status of the workload and availability to take on additional work; take initiative, be proactive and make suggestions to improve operations whenever possible
  • Maintain a positive attitude and demeanor, always polite, courteous and helpful to members, guests and colleagues, even during times of stress
  • Maintain polite and professional communication in person, via phone, email, in writing and over the radio; use a moderate tone of voice, able to be heard but not loud
  • Attend all assigned training, participating fully, and making every effort to master the subject
  • Train other Team Members to do the job as requested by your supervisor
  • Maintain regular attendance, reports to work on time and according to posted schedule, checking in with on-duty supervisor upon arrival and before leaving; maintains accurate time records and is flexible, accommodating reasonable schedule changes
  • Work to minimize wear and tear and property damage and report any and all damage and needed repairs to supervisor immediately
  • Report to Human Resources all complaints regardless of how you became aware of the complaint; report any concerns to your supervisor including questions about this job description including any needed changes
  • Other duties and special projects as assigned

Position Qualifications:

  1. High school diploma required; bachelor's degree preferred
  2. Enthusiasm and a passion for the hospitality and service industry plus a minimum of one year of work experience in catering, preferably in a similar luxury environment
  3. A customer service professional with a service-first attitude, 5-star mindset and warm-friendly personality; able to treat members, co-workers and vendors with respect and consideration regardless of the situation, their status or position
  4. A hands-on teammate, organized and detail-oriented, with a strong work ethic able to work efficiently and effectively with minimum or no supervision
  5. Available to work long hours on short notice including weekends, evenings and holidays
  6. Excellent verbal and written communication skills, including clear and professional writing and editing; able to listen, speak clearly and persuasively and seek clarification in both comfortable and stressful situations
  7. Strong computer skills with excellent knowledge of all Microsoft Office applications, plus the ability to learn catering software systems such as Delfi or Opera
  8. Able to react well under pressure, prioritize assignments, work with tight deadlines; comfortable with frequent interruptions and able to work rapidly and quietly during rush periods
  9. Calculate basic math; read and interpret a variety of instructions furnished in written and oral form; prioritize assignments and meet deadlines
  10. Bi-lingual English and Spanish and CPR certified a plus

 

Position Physical, Environmental, Cognitive and Social Requirements:

Environment: shared office with frequent interruptions; meetings in various locations both indoors and outdoors; attendance at events both indoors and outdoors at different times of day and in different weather conditions including heat and cold

 

Sitting, standing, walking, reaching, stooping, bending, twisting, kneeling, pushing, pulling, grasping:  Able to sit for long periods of time and stand and walk for long period of time before and during private and Club events, sometimes outdoors.  Able to use a keyboard for long periods of time.  Limited standing, stooping, bending, squatting, twisting at the neck and waist, reaching above and below shoulder level, pushing and pulling.  Able to use dominant hand and fingers to feel and grasp, push and pull (simple and power) and for fine manipulation including heavy keyboarding

 

Lifting:  Lift up to 10 lbs.

 

Speaking, writing and active listening:  Able to use oral communication skills to talk and hear both in person from close and in noisy environments as well as on the phone; interact effectively with the public and management, and occasionally deal with distressed or quarrelsome individuals; communicate effectively in writing as needed.

 

 

Critical and creative thinking skills:  Able to observe and interpret people and situations; learn and remember necessary information including member names.

 

Time management:  Prioritize assignments and schedule effectively and manage own time efficiently; perform work on multiple, concurrent tasks with frequent interruptions; work well under pressure and deadlines;

 

Vision Requirements:  Close vision including use of a computer monitor for up to 6 hours at a time.  Use of both eyes, ability to distinguish basic colors and shades; depth perception, peripheral vision and ability to adjust focus.

 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  

 

Note: Although this job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position, a review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Team Members will be required to perform any other job-related duties assigned by their supervisor. All duties and requirements are essential job functions, and subject to possible interactive discussion and reasonable accommodation individuals with disabilities.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. This description may be changed, modified or edited at any time based on the demands of the business.

Schedules are subject to modification based on business volume and demand.

Catering Coordinator (Full Time) - Los Angeles, CA

The Catering Coordinator will be the Club's junior party planner and a critical member of the greater Food and Beverage team.  He or she will have previous party planning experience and will ultimately be assigned by the Catering Director to plan and detail certain events for our members, and serve as a liaison with the Food and Beverage team for information before and after an event. The Catering Coordinator will create Banquet Event Orders and contracts, handling general calls, emails and inquiries, and follow-up with members regarding final guarantees, room setup and other catering details. A strong team player, he or she will communicate effectively with all Team Members, both internal and external. The Catering Coordinator will recognize the importance of the role, view no task as insignificant and take pride in providing outstanding service and contributing to the success of the catering team and the Club as a whole.  He or she will also perform various projects and incidental duties to meet member needs and create lasting memories.

 

DEPARTMENTAL RESPONSIBILITIES

  • As requested by Catering Director, assist members to plan and prepare their banquets, luncheons, meetings, and other events; determine objectives and requirements for the events, and work with Members to meet their budget including menus, room set up, linen, entertainment, lighting, decorations, flowers, centerpieces, etc.
  • Maintain up-to-date knowledge of Private Events/Catering Department policies, standard operating procedures and service standards, and provide accurate information to members about services
  • Assist with all Club Events including but not limited to Club holidays and Family Activity Events; work with the Catering team to develop new and creative ideas, book vendors, and follow through on all tasks necessary to make each event a success
  • Work with kitchen staff to prepare menus for presentation to members; type and print menus
  • Accurately track contracts, terms and conditions, lists, notes, etc.
  • Develop diagrams for the layouts of each event and then take set-up photographs of how the Hillcrest rooms look under different party configurations to build photo files for marketing purposes
  • Coordinate with providers of catering support services such as flowers, entertainment, decorations, etc. to meet member requirements; obtain timely signed contracts and certificates of insurance and inform vendors about Club policies and procedures
  • Coordinate and confer with the Chef on the chosen menu, making sure all preparations are arranged and completed; inspect event areas to ensure that they conform to member requirements
  • Coordinate with and fill in for the Catering Assistant as needed, helping to coordinate the booking of function rooms, accurately inputting and tracking all event information into the various departmental systems (including Jonas POS system), printing and distributing BEOs/Dailies in a timely manner, maintaining an accurate filling system, and ensuring that guest lists are received and disseminated in a timely manner to the appropriate parties
  • Be alert to Member and staff complaints, bringing them to the attention of the Food and Beverage Manager and Director of Catering as necessary; ensure such reports are documented appropriately through incident reports and email
  • Help to monitor all communication coming into the Catering Department whether by phone, fax or email or mail; take accurate messages, ensuring all messages are delivered to the appropriate recipient in a timely manner; follow a 24-hour response policy for all Members and guests

 

SAFETY

  • Know and comply with all [food] safety and Health Department requirements, able to respond to questions asked by supervisor or Health Department or other inspector as related to the specific job
  • Come to work in good health, rested and ready to work; take breaks as required; remain alert and focused at all times when working
  • Use personal protective equipment whenever required, performing maintenance on the equipment, using and storing it according the manufacturers guidelines
  • Use all machinery, equipment and chemicals safely, according to manufacturer's guidelines and in accordance with OSHA and health department guidelines
  • Attend all safety training (including CPR/First Aid training as required) and develop an understanding of and follow all club safety policies and procedures; read and absorb all literature related to safety

 

PROFESSIONALISM

  • Lead by example, maintaining a positive attitude and modelling the club's core values of professionalism, integrity, teamwork, kindness and gratitude; responsible for helping to provide a positive work environment for others, stepping up to help solve problems diplomatically whenever possible and keeping supervisor informed
  • Be resourceful, analytical, adaptable and organized and work to build rapport with members, guests; anticipate their needs in order to ensure a seamless positive experience
  • Comply with all club rules and policies and follows all club procedures, reporting any known violations of club policy promptly to supervisor and/or HR
  • Make attention to detail and personal cleanliness a priority, presenting a healthy, natural appearance that reflects well on the Club; follow the Club's dress code, dress for success and set an example for others
  • Cooperate to assist fellow workers and Members, whenever needed and whenever possible, contributing to a "teamwork" atmosphere that benefits members and team members
  • Remain alert and move with a sense of urgency; keep busy throughout your shift, shifting priorities as needed; keep supervisors alerted to the status of the workload and availability to take on additional work; take initiative, be proactive and make suggestions to improve operations whenever possible
  • Maintain a positive attitude and demeanor, always polite, courteous and helpful to members, guests and colleagues, even during times of stress
  • Maintain polite and professional communication in person, via phone, email, in writing and over the radio; use a moderate tone of voice, able to be heard but not loud
  • Attend all assigned training, participating fully, and making every effort to master the subject
  • Train other Team Members to do the job as requested by your supervisor
  • Maintain regular attendance, reports to work on time and according to posted schedule, checking in with on-duty supervisor upon arrival and before leaving; maintains accurate time records and is flexible, accommodating reasonable schedule changes
  • Work to minimize wear and tear and property damage and report any and all damage and needed repairs to supervisor immediately
  • Report to Human Resources all complaints regardless of how you became aware of the complaint; report any concerns to your supervisor including questions about this job description including any needed changes
  • Other duties and special projects as assigned

Position Qualifications:

  1. High school diploma required; bachelor's degree preferred
  2. Enthusiasm and a passion for the hospitality and service industry plus a minimum of one year of work experience in catering, preferably in a similar luxury environment
  3. A customer service professional with a service-first attitude, 5-star mindset and warm-friendly personality; able to treat members, co-workers and vendors with respect and consideration regardless of the situation, their status or position
  4. A hands-on teammate, organized and detail-oriented, with a strong work ethic able to work efficiently and effectively with minimum or no supervision
  5. Available to work long hours on short notice including weekends, evenings and holidays
  6. Excellent verbal and written communication skills, including clear and professional writing and editing; able to listen, speak clearly and persuasively and seek clarification in both comfortable and stressful situations
  7. Strong computer skills with excellent knowledge of all Microsoft Office applications, plus the ability to learn catering software systems such as Delfi or Opera
  8. Able to react well under pressure, prioritize assignments, work with tight deadlines; comfortable with frequent interruptions and able to work rapidly and quietly during rush periods
  9. Calculate basic math; read and interpret a variety of instructions furnished in written and oral form; prioritize assignments and meet deadlines
  10. Bi-lingual English and Spanish and CPR certified a plus

 

Position Physical, Environmental, Cognitive and Social Requirements:

Environment: shared office with frequent interruptions; meetings in various locations both indoors and outdoors; attendance at events both indoors and outdoors at different times of day and in different weather conditions including heat and cold

 

Sitting, standing, walking, reaching, stooping, bending, twisting, kneeling, pushing, pulling, grasping:  Able to sit for long periods of time and stand and walk for long period of time before and during private and Club events, sometimes outdoors.  Able to use a keyboard for long periods of time.  Limited standing, stooping, bending, squatting, twisting at the neck and waist, reaching above and below shoulder level, pushing and pulling.  Able to use dominant hand and fingers to feel and grasp, push and pull (simple and power) and for fine manipulation including heavy keyboarding

 

Lifting:  Lift up to 10 lbs.

 

Speaking, writing and active listening:  Able to use oral communication skills to talk and hear both in person from close and in noisy environments as well as on the phone; interact effectively with the public and management, and occasionally deal with distressed or quarrelsome individuals; communicate effectively in writing as needed.

 

 

Critical and creative thinking skills:  Able to observe and interpret people and situations; learn and remember necessary information including member names.

 

Time management:  Prioritize assignments and schedule effectively and manage own time efficiently; perform work on multiple, concurrent tasks with frequent interruptions; work well under pressure and deadlines;

 

Vision Requirements:  Close vision including use of a computer monitor for up to 6 hours at a time.  Use of both eyes, ability to distinguish basic colors and shades; depth perception, peripheral vision and ability to adjust focus.

 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  

 

Note: Although this job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position, a review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Team Members will be required to perform any other job-related duties assigned by their supervisor. All duties and requirements are essential job functions, and subject to possible interactive discussion and reasonable accommodation individuals with disabilities.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. This description may be changed, modified or edited at any time based on the demands of the business.

Schedules are subject to modification based on business volume and demand.

Job Details

Reference # 37665
Posted on 09 Feb 2019
Closes on 11 Mar 2019 16:33
Property name Hillcrest Country Cub
Location(s) Los Angeles, CA
City Name
Department Food & Beverage
Career level Experienced
Hours/Status Full-time
Pay range ($low) 19.5
Pay range ($high) 24.0
Bonuses Yes
Benefits medical, dental, vision, life and disability insurance; 401(k); vacation; free parking, meals and dry cleaning; educational assistance
More details (document)
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