Catering Assistant (Full Time) - Los Angeles, CA 37666 https://inntrack.snaphire.com/job?jobmc=37666GOOGLE https://inntrack.snaphire.com/job?jobmc=37666GOOGLE
Careers at Hillcrest Country Club Hillcrest Country Club
Salary: 18.0 22.0 HOUR USD

Location: Los Angeles, CA 10000 W. Pico Blvd. Los Angeles California 90064 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level: Entry
Work Hours: Full-time

Date Posted: 09 Feb 2019

Valid Through: 11 Mar 2019 16:53

The Catering Assistant will provide administrative support to the Catering team, creating Banquet Event Orders, reports and contracts, handling general calls, emails and fax inquiries, and following-up with members as needed. He or she will provide a reliable professional presence in the department ensuring that member inquiries receive a prompt professional response within 24 hours.  The Catering Assistant will contribute to the success of the catering team and the Club as a whole by facilitating all department communication and activities through organized and responsive customer service.

 

DEPARTMENTAL RESPONSIBILITIES

  • Answers phone calls coming to Catering department; determine nature of calls and either processe or takes accurate messages that include: name and phone number of callers, date and time of call received; ensure all messages are delivered in a timely manner
  • Monitor all communication coming into the Catering Department whether by phone, fax, email, ensuring all mail is distributed to appropriate recipient
  • Provide accurate information to members about services
  • Accurately input and track all event information into the various departmental systems (including Jonas POS system) as well as final event billing, keeping all information up to date.
  • Print and distribute BEO reports in a timely manner to all departments
  • Manages the weekly BEO meeting schedule and notifications for participating members; responsible for taking notes on behalf of those departments who may not be able to attend.
  • Accurately inputs and tracks details regarding the Catering Department Pace Report
  • Contribute to the research, planning and execution for all club-hosted events
  • Maintain an accurate filling system of all Catering department information, contracts, notes etc. both hard-copy and computerized
  • Assist with the coordination of catering vendors and family activity events to provide complete member satisfaction
  • Develop training tools and Standard Operating Procedures for the Catering Department
  • Ensure guest lists are received in a timely manner and disseminate the collected information
  • Ensures that all events are coded correctly for billing purposes
  • Handle all event supply orders
  • Coordinate bookings of function rooms

 

SAFETY

  • Responsible for knowing and following all Club safety policies and procedures and using all required personal protective equipment, able to respond to correctly questions asked by supervisor or outside inspectors as related to the specific job
  • Work with safety in mind, minimizing hazards and practicing safe, defensive driving
  • Come to work rested, ready to work and in good health; take breaks as required; remain alert and focused at all times when working;
  • Use personal protective equipment whenever required, performing maintenance on the equipment all, using and storing it according the manufacturers guidelines
  • Use all machinery, equipment and chemicals safely, according to manufacturer's guidelines and in accordance with OSHA and health department guidelines
  • Attend all safety training (including CPR/First Aid training as required); develop an understanding of and follow all club safety policies and procedures; read and absorb all literature related to safety
  • ALL JOBS REQUIRING CERTIFICATION: Maintain [Food Handler, TIPS, ETC.] certification as required, completing training and re-training timely to order maintain current certification; ensure a copy of any certifying document is filed with HR

 

PROFESSIONALISM

  • Comply with all club rules and policies and follow all club procedures, reporting any known violations of club policy promptly to supervisor and/or HR
  • Model the club's core values of professionalism, integrity, teamwork, kindness and gratitude whenever you are on property, helping to provide a positive work environment
  • Cooperate to assist fellow workers and members, whenever needed and whenever possible, contributing to a "teamwork" atmosphere that benefits members and team members
  • Remain alert and move with a sense of urgency; keep busy throughout your shift, shifting priorities as needed; keep supervisors alerted to the status of the workload and availability to take on additional work; take initiative, be proactive and make suggestions to improve operations whenever possible
  • Maintain a positive attitude and demeanor, always polite, courteous and helpful to members, guests and colleagues, even during times of stress
  • Be resourceful, analytical, adaptable and organized and work to build rapport with members, guests; anticipate their needs in order to ensure a seamless positive experience
  • Maintain polite and professional communication in person, via phone, email, in writing and over the radio; use a moderate tone of voice, able to be heard but not loud
  • Make attention to detail and personal cleanliness a priority, present a healthy, natural appearance that reflects well on the Club; follow the Club's dress code and wear well-fitting, clean and wrinkle-free, clothing, whether uniformed or un-uniformed;
  • Attend all assigned training, participating fully, and making every effort to master the subject
  • Train other Team Members to do the job as requested by your supervisor
  • Maintain regular attendance, report to work on time and according to schedule; check in with on-duty supervisor upon arrival and before leaving
  • Do not work off the clock; maintain accurate time records and accurately track time worked through the time clock, signing and submitting accurate timesheets, on time, for each pay period; be flexible, accommodating reasonable schedule changes and requests for overtime as needed
  • Take appropriate rest and meal breaks, get all overtime approved in advance
  • Provide notice of any known absence well in advance and any unexpected absences as soon as possible; call at least a half-hour in advance if you will be late
  • Work to minimize wear and tear and property damage and report any and all damage and needed repairs to supervisor immediately
  • Report any concerns to supervisor including questions about this job description or changes needed
  • Attend Staff meetings as requested by Supervisor and as scheduled by Management
  • Other duties and special projects as assigned

Position Qualifications:

  1. High school diploma required; bachelor's degree preferred
  2. A passion for the hospitality and service industry and at least one year of prior experience, preferably in a similar luxury environment
  3. Enthusiasm and a service-first mindset; a 5-star attitude; able to treat members, co-workers and vendors with respect and consideration regardless of the situation, their status or position
  4. Able to communicate effectively and professionally, both verbally and in writing, with all stakeholders, including professional writing and editing; able to listen, speak clearly and persuasively and seek clarification in both comfortable and stressful situations
  5. Intermediate to advanced computer skills; facility with all Microsoft Office applications; able to learn new programs such as Delfi or Opera quickly and easily; experience with Jonas POS a plus
  6. Able to calculate basic math, read, interpret and follow interpret a variety of instructions furnished in written and oral form, and to memorize necessary information
  7. A professional, organized, detail-oriented and reliable team player, able to work well with others
  8. A strong work ethic and the ability to work rapidly and quietly during rush periods
  9. Exceptional grooming habits, reliably presenting in clean professional business attire
  10. Punctual and reliable; able to work long hours on short notice including weekends, evenings and holidays
  11. Able to juggle multiple competing priorities, prioritize assignments, meet deadlines, and react well under pressure
  12. Able to work efficiently and effectively with minimum or no supervision; comfortable with frequent interruptions
  13. Bi-lingual English and Spanish preferred

 

Position Physical, Environmental, Cognitive and Social Requirements: shared office with frequent interruptions; meetings in various locations both indoors and outdoors; attendance at events both indoors and outdoors at different times of day and in different weather conditions including heat and cold

 

Sitting, standing, walking, reaching, stooping, bending, twisting, kneeling, pushing, pulling, grasping:  Able to sit for long periods of time and stand and walk for long period of time before and during private and Club events, sometimes outdoors.  Able to use a keyboard for long periods of time.  Limited standing, stooping, bending, squatting, twisting at the neck and waist, reaching above and below shoulder level, pushing and pulling.  Able to use dominant hand and fingers to feel and grasp, push and pull (simple and power) and for fine manipulation including heavy keyboarding

 

Lifting:  Lift up to 10 lbs.

 

Speaking, writing and active listening:  Able to use oral communication skills to talk and hear both in person from close and in noisy environments as well as on the phone; interact effectively with the public and management, and occasionally deal with distressed or quarrelsome individuals; communicate effectively in writing as needed.

 

Critical and creative thinking skills:  Able to observe and interpret people and situations; learn and remember necessary information including member names.

 

Time management:  Prioritize assignments and schedule effectively and manage own time efficiently; perform work on multiple, concurrent tasks with frequent interruptions; work well under pressure and deadlines;

 

Vision Requirements:  Close vision including use of a computer monitor for up to 6 hours at a time.  Use of both eyes, ability to distinguish basic colors and shades; depth perception, peripheral vision and ability to adjust focus.

 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  

 

Note: Although this job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position, a review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Team Members will be required to perform any other job-related duties assigned by their supervisor. All duties and requirements are essential job functions, and subject to possible interactive discussion and reasonable accommodation individuals with disabilities.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. This description may be changed, modified or edited at any time based on the demands of the business.

Schedules are subject to modification based on business volume and demand.

Catering Assistant (Full Time) - Los Angeles, CA

The Catering Assistant will provide administrative support to the Catering team, creating Banquet Event Orders, reports and contracts, handling general calls, emails and fax inquiries, and following-up with members as needed. He or she will provide a reliable professional presence in the department ensuring that member inquiries receive a prompt professional response within 24 hours.  The Catering Assistant will contribute to the success of the catering team and the Club as a whole by facilitating all department communication and activities through organized and responsive customer service.

 

DEPARTMENTAL RESPONSIBILITIES

  • Answers phone calls coming to Catering department; determine nature of calls and either processe or takes accurate messages that include: name and phone number of callers, date and time of call received; ensure all messages are delivered in a timely manner
  • Monitor all communication coming into the Catering Department whether by phone, fax, email, ensuring all mail is distributed to appropriate recipient
  • Provide accurate information to members about services
  • Accurately input and track all event information into the various departmental systems (including Jonas POS system) as well as final event billing, keeping all information up to date.
  • Print and distribute BEO reports in a timely manner to all departments
  • Manages the weekly BEO meeting schedule and notifications for participating members; responsible for taking notes on behalf of those departments who may not be able to attend.
  • Accurately inputs and tracks details regarding the Catering Department Pace Report
  • Contribute to the research, planning and execution for all club-hosted events
  • Maintain an accurate filling system of all Catering department information, contracts, notes etc. both hard-copy and computerized
  • Assist with the coordination of catering vendors and family activity events to provide complete member satisfaction
  • Develop training tools and Standard Operating Procedures for the Catering Department
  • Ensure guest lists are received in a timely manner and disseminate the collected information
  • Ensures that all events are coded correctly for billing purposes
  • Handle all event supply orders
  • Coordinate bookings of function rooms

 

SAFETY

  • Responsible for knowing and following all Club safety policies and procedures and using all required personal protective equipment, able to respond to correctly questions asked by supervisor or outside inspectors as related to the specific job
  • Work with safety in mind, minimizing hazards and practicing safe, defensive driving
  • Come to work rested, ready to work and in good health; take breaks as required; remain alert and focused at all times when working;
  • Use personal protective equipment whenever required, performing maintenance on the equipment all, using and storing it according the manufacturers guidelines
  • Use all machinery, equipment and chemicals safely, according to manufacturer's guidelines and in accordance with OSHA and health department guidelines
  • Attend all safety training (including CPR/First Aid training as required); develop an understanding of and follow all club safety policies and procedures; read and absorb all literature related to safety
  • ALL JOBS REQUIRING CERTIFICATION: Maintain [Food Handler, TIPS, ETC.] certification as required, completing training and re-training timely to order maintain current certification; ensure a copy of any certifying document is filed with HR

 

PROFESSIONALISM

  • Comply with all club rules and policies and follow all club procedures, reporting any known violations of club policy promptly to supervisor and/or HR
  • Model the club's core values of professionalism, integrity, teamwork, kindness and gratitude whenever you are on property, helping to provide a positive work environment
  • Cooperate to assist fellow workers and members, whenever needed and whenever possible, contributing to a "teamwork" atmosphere that benefits members and team members
  • Remain alert and move with a sense of urgency; keep busy throughout your shift, shifting priorities as needed; keep supervisors alerted to the status of the workload and availability to take on additional work; take initiative, be proactive and make suggestions to improve operations whenever possible
  • Maintain a positive attitude and demeanor, always polite, courteous and helpful to members, guests and colleagues, even during times of stress
  • Be resourceful, analytical, adaptable and organized and work to build rapport with members, guests; anticipate their needs in order to ensure a seamless positive experience
  • Maintain polite and professional communication in person, via phone, email, in writing and over the radio; use a moderate tone of voice, able to be heard but not loud
  • Make attention to detail and personal cleanliness a priority, present a healthy, natural appearance that reflects well on the Club; follow the Club's dress code and wear well-fitting, clean and wrinkle-free, clothing, whether uniformed or un-uniformed;
  • Attend all assigned training, participating fully, and making every effort to master the subject
  • Train other Team Members to do the job as requested by your supervisor
  • Maintain regular attendance, report to work on time and according to schedule; check in with on-duty supervisor upon arrival and before leaving
  • Do not work off the clock; maintain accurate time records and accurately track time worked through the time clock, signing and submitting accurate timesheets, on time, for each pay period; be flexible, accommodating reasonable schedule changes and requests for overtime as needed
  • Take appropriate rest and meal breaks, get all overtime approved in advance
  • Provide notice of any known absence well in advance and any unexpected absences as soon as possible; call at least a half-hour in advance if you will be late
  • Work to minimize wear and tear and property damage and report any and all damage and needed repairs to supervisor immediately
  • Report any concerns to supervisor including questions about this job description or changes needed
  • Attend Staff meetings as requested by Supervisor and as scheduled by Management
  • Other duties and special projects as assigned

Position Qualifications:

  1. High school diploma required; bachelor's degree preferred
  2. A passion for the hospitality and service industry and at least one year of prior experience, preferably in a similar luxury environment
  3. Enthusiasm and a service-first mindset; a 5-star attitude; able to treat members, co-workers and vendors with respect and consideration regardless of the situation, their status or position
  4. Able to communicate effectively and professionally, both verbally and in writing, with all stakeholders, including professional writing and editing; able to listen, speak clearly and persuasively and seek clarification in both comfortable and stressful situations
  5. Intermediate to advanced computer skills; facility with all Microsoft Office applications; able to learn new programs such as Delfi or Opera quickly and easily; experience with Jonas POS a plus
  6. Able to calculate basic math, read, interpret and follow interpret a variety of instructions furnished in written and oral form, and to memorize necessary information
  7. A professional, organized, detail-oriented and reliable team player, able to work well with others
  8. A strong work ethic and the ability to work rapidly and quietly during rush periods
  9. Exceptional grooming habits, reliably presenting in clean professional business attire
  10. Punctual and reliable; able to work long hours on short notice including weekends, evenings and holidays
  11. Able to juggle multiple competing priorities, prioritize assignments, meet deadlines, and react well under pressure
  12. Able to work efficiently and effectively with minimum or no supervision; comfortable with frequent interruptions
  13. Bi-lingual English and Spanish preferred

 

Position Physical, Environmental, Cognitive and Social Requirements: shared office with frequent interruptions; meetings in various locations both indoors and outdoors; attendance at events both indoors and outdoors at different times of day and in different weather conditions including heat and cold

 

Sitting, standing, walking, reaching, stooping, bending, twisting, kneeling, pushing, pulling, grasping:  Able to sit for long periods of time and stand and walk for long period of time before and during private and Club events, sometimes outdoors.  Able to use a keyboard for long periods of time.  Limited standing, stooping, bending, squatting, twisting at the neck and waist, reaching above and below shoulder level, pushing and pulling.  Able to use dominant hand and fingers to feel and grasp, push and pull (simple and power) and for fine manipulation including heavy keyboarding

 

Lifting:  Lift up to 10 lbs.

 

Speaking, writing and active listening:  Able to use oral communication skills to talk and hear both in person from close and in noisy environments as well as on the phone; interact effectively with the public and management, and occasionally deal with distressed or quarrelsome individuals; communicate effectively in writing as needed.

 

Critical and creative thinking skills:  Able to observe and interpret people and situations; learn and remember necessary information including member names.

 

Time management:  Prioritize assignments and schedule effectively and manage own time efficiently; perform work on multiple, concurrent tasks with frequent interruptions; work well under pressure and deadlines;

 

Vision Requirements:  Close vision including use of a computer monitor for up to 6 hours at a time.  Use of both eyes, ability to distinguish basic colors and shades; depth perception, peripheral vision and ability to adjust focus.

 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  

 

Note: Although this job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position, a review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Team Members will be required to perform any other job-related duties assigned by their supervisor. All duties and requirements are essential job functions, and subject to possible interactive discussion and reasonable accommodation individuals with disabilities.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. This description may be changed, modified or edited at any time based on the demands of the business.

Schedules are subject to modification based on business volume and demand.

Job Details

Reference # 37666
Posted on 09 Feb 2019
Closes on 11 Mar 2019 16:53
Property name Hillcrest Country Club
Location(s) Los Angeles, CA
City Name
Department Food & Beverage
Career level Entry
Hours/Status Full-time
Pay range ($low) 18.0
Pay range ($high) 22.0
Bonuses Yes
Benefits medical, dental, vision, life and disability insurance; 401(k); vacation; free parking, meals and dry cleaning; educational assistance
More details (document)
This site is powered by SnapHire (www.snaphire.com)