Reservation Sales Agent - Leesburg, VA 38038 https://inntrack.snaphire.com/job?jobmc=38038GOOGLE https://inntrack.snaphire.com/job?jobmc=38038GOOGLE
Careers at Lansdowne Resort Lansdowne Resort
Salary: HOUR USD

Location: Leesburg, VA 44050 Woodridge Parkway Leesburg VA 20176 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 13 Aug 2019

Valid Through: 12 Sep 2019 07:00

Lansdowne Resort and Spa in Lansdowne, VA is excited to announce the exceptional career opportunity of Reservation Sales Associate.  Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.


Job Summary
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.


Essential Functions
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
   o  All hotel facilities/services, hours of operation.
   o  All guest room layouts, bed types, decor, appointments and locations.
   o  Room availability for any given day.
   o  Restricted dates, rates and room types.
   o  All room rates, packages and promotions.
   o  Specific arrangements between hotel and travel agencies, corporate reservations center.
   o  Entertainment/special events scheduled in the hotel.
• Access all functions of the computer system.
• Set up workstation with necessary supplies and resource materials.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Maximize rate for all reservations.
• Promote and sell holiday and other packages to callers requesting reservations on designated dates.
• Assist callers with dining room reservations and amenity orders.
• Verify availability.  Suggest alternate dates for sold-out dates.
• Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
• Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
• Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
• Verify all reservation information with caller to ensure accuracy.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
• Document all information for manual reservations on designated form.

Minimum Qualifications for the Reservation Sales Associate:
• High school diploma or equivalent vocational training certificate required.  Some college or college degree preferred.  Degree in hospitality management preferred.
• Prior experience within a four star hotel brand preferred.

Other Qualifications:
• Ability to utilize computer software and hardware required.    Ability to easily maneuver on computer keyboard required.
• Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Reservation Sales Agent - Leesburg, VA

Lansdowne Resort and Spa in Lansdowne, VA is excited to announce the exceptional career opportunity of Reservation Sales Associate.  Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.


Job Summary
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.


Essential Functions
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
   o  All hotel facilities/services, hours of operation.
   o  All guest room layouts, bed types, decor, appointments and locations.
   o  Room availability for any given day.
   o  Restricted dates, rates and room types.
   o  All room rates, packages and promotions.
   o  Specific arrangements between hotel and travel agencies, corporate reservations center.
   o  Entertainment/special events scheduled in the hotel.
• Access all functions of the computer system.
• Set up workstation with necessary supplies and resource materials.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Maximize rate for all reservations.
• Promote and sell holiday and other packages to callers requesting reservations on designated dates.
• Assist callers with dining room reservations and amenity orders.
• Verify availability.  Suggest alternate dates for sold-out dates.
• Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
• Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
• Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
• Verify all reservation information with caller to ensure accuracy.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
• Document all information for manual reservations on designated form.

Minimum Qualifications for the Reservation Sales Associate:
• High school diploma or equivalent vocational training certificate required.  Some college or college degree preferred.  Degree in hospitality management preferred.
• Prior experience within a four star hotel brand preferred.

Other Qualifications:
• Ability to utilize computer software and hardware required.    Ability to easily maneuver on computer keyboard required.
• Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Job Details

Reference # 38038
Posted on 13 Aug 2019
Closes on 12 Sep 2019 07:00
Property name
Location(s) Leesburg, VA
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits
More details (document)
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