Front Desk Agent Hotel / Guest Service Representative - Elgin, IL 38994 https://inntrack.snaphire.com/job?jobmc=38994GOOGLE https://inntrack.snaphire.com/job?jobmc=38994GOOGLE
Careers at Candlewood Suites Elgin NW-Chicago Candlewood Suites Elgin NW-Chicago
Salary: YEAR USD

Location: Elgin, IL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level:
Work Hours: Full-time

Date Posted: 08 Mar 2019

Valid Through: 07 Apr 2019 13:37

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

DUTIES & RESPONSIBILITIES:
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Job Requirements:

High School diploma or equivalent, plus ONE YEAR PREVIOUS HOTEL front desk/guest service experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.
  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
    • May be required to work nights, weekends, and/or holidays.

Front Desk Agent Hotel / Guest Service Representative - Elgin, IL

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

DUTIES & RESPONSIBILITIES:
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Job Requirements:

High School diploma or equivalent, plus ONE YEAR PREVIOUS HOTEL front desk/guest service experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.
  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
    • May be required to work nights, weekends, and/or holidays.

Job Details

Reference # 38994
Posted on 08 Mar 2019
Closes on 07 Apr 2019 13:37
Property name
Location(s) Elgin, IL
City Name
Department Operations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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