Reservations Manager - Newport, RI 38997 https://inntrack.snaphire.com/job?jobmc=38997GOOGLE https://inntrack.snaphire.com/job?jobmc=38997GOOGLE
Careers at Gurney's Resorts Gurney's Resorts
Salary: YEAR USD

Location: Newport, RI USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Management
Work Hours:

Date Posted: 08 Mar 2019

Valid Through: 07 Apr 2019 15:11

BASIC PURPOSE:                          

 

To oversee the operation of the Corporate Reservations Department. This position is located in Newport, RI.

 

ESSENTIAL FUNCTIONS:

 

  1. Hiring, training, supervising and scheduling of all Reservations staff.
  2. Making executive decisions regarding reservations, cancellations and refunds
  3. Overseeing payroll for Reservation Department
  4. Monitoring present and future room occupancy.
  5. In charge of creating Packages, promotions and new rates in Opera
  6. Maintain inventory and rates on third party websites
  7. Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
  8. Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
  9. Work with Director of Sales to maximize revenue and occupancy
  10. Handling guests' complaints.
  11. Constant communication with Front Desk and Housekeeping departments.
  12. In charge of 90 days and annual reviews of Reservations staff
  13. In charge of progressive discipline of Reservations staff
  14. May be required to perform additional departmental duties as assigned

 

KNOWLEDGE AND SKILLS:

 

Education:                   High School Diploma

           

            Experience:                   Minimum of 2 years hotel experience

                                                               In Front Office and or Reservation Department

Skills and Abilities:          Reading, writing and oral proficiency in the English language.

Computer literate

Strong Communication Skills

Strong Customer Service Skills

Strong Problem Solving Skills

Reservations Manager - Newport, RI

BASIC PURPOSE:                          

 

To oversee the operation of the Corporate Reservations Department. This position is located in Newport, RI.

 

ESSENTIAL FUNCTIONS:

 

  1. Hiring, training, supervising and scheduling of all Reservations staff.
  2. Making executive decisions regarding reservations, cancellations and refunds
  3. Overseeing payroll for Reservation Department
  4. Monitoring present and future room occupancy.
  5. In charge of creating Packages, promotions and new rates in Opera
  6. Maintain inventory and rates on third party websites
  7. Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
  8. Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
  9. Work with Director of Sales to maximize revenue and occupancy
  10. Handling guests' complaints.
  11. Constant communication with Front Desk and Housekeeping departments.
  12. In charge of 90 days and annual reviews of Reservations staff
  13. In charge of progressive discipline of Reservations staff
  14. May be required to perform additional departmental duties as assigned

 

KNOWLEDGE AND SKILLS:

 

Education:                   High School Diploma

           

            Experience:                   Minimum of 2 years hotel experience

                                                               In Front Office and or Reservation Department

Skills and Abilities:          Reading, writing and oral proficiency in the English language.

Computer literate

Strong Communication Skills

Strong Customer Service Skills

Strong Problem Solving Skills

Job Details

Reference # 38997
Posted on 08 Mar 2019
Closes on 07 Apr 2019 15:11
Property name Gurney's Newport Resort and Marina
Location(s) Newport, RI
City Name
Department Administration & General
Career level Management
Hours/Status
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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