Central Reservation Agent - Denver, CO 39154 https://inntrack.snaphire.com/job?jobmc=39154GOOGLE https://inntrack.snaphire.com/job?jobmc=39154GOOGLE
Careers at Warwick Denver Corporation Warwick Denver Corporation
Salary: HOUR USD

Location: Denver, CO 1776 Grant Street Denver CO 80203 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 13 Mar 2019

Valid Through: 12 Apr 2019 10:40

THIS POSITION IS ELIGIBLE FOR MONTHLY AND QUARTERLY INCENTIVES!

Responsible for taking individual and group room reservations via telephone for several hotels (including Denver, Chicago, New York, San Francisco, Dallas and Seattle) and perform accurate input of reservations information into PMS system. Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques. Being able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas.  Must be very effective in the reservations sales process, personal interactions and recommendations,  and always up-selling at every opportunity.  This position will be based in our Corporate office.

  • Process or respond to all paperwork, such as email and fax reservations,  in a timely and efficient fashion.  Mail confirmation and literature requests or reply via facsimile and administrative message when requested. This includes wholesale, online bookings. Conducting audits to verify accuracy on reservations.
  • Stay abreast of current information as it pertains to all hotels including rates; rate changes, room availability, all promotions to include local attractions, directions, and hotel services. Attend necessary training sessions and being knowledgeable to train and share information with others as needed.
  • Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions.
  • Other duties as assigned such as reservation audits, data-entry, etc.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Block special request reservations and suites.
  • Maintain a clean and well-organized workstation.
  • File daily reservations and other correspondence.
  • Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services and Executive Office.

REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

  • Must have open availability, including evenings, weekends and holiday¬ís.
  • Ability to multitask and work well under pressure.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.  
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.  
  • Must possess basic computer skills.
  • Ability to be persuasive with telephone sales skills.
  • General knowledge of city and its attractions a plus.

Physical Demands

  • Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to eight hours per day.  Walking and standing are occasionally required.  Length of time of these tasks may vary from day to day and task.
  • Must be able to lift up to 15 pounds on a regular and continuing basis. 
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

Education

High school or equivalent education required. 

Experience

One to two years in a hospitality or sales related position preferred.

Significant sales experience, preferably in hotel environment

Opera property management system experience preferred

This position is eligible for Monthly and Quarterly incentives!

Central Reservation Agent - Denver, CO

THIS POSITION IS ELIGIBLE FOR MONTHLY AND QUARTERLY INCENTIVES!

Responsible for taking individual and group room reservations via telephone for several hotels (including Denver, Chicago, New York, San Francisco, Dallas and Seattle) and perform accurate input of reservations information into PMS system. Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques. Being able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas.  Must be very effective in the reservations sales process, personal interactions and recommendations,  and always up-selling at every opportunity.  This position will be based in our Corporate office.

  • Process or respond to all paperwork, such as email and fax reservations,  in a timely and efficient fashion.  Mail confirmation and literature requests or reply via facsimile and administrative message when requested. This includes wholesale, online bookings. Conducting audits to verify accuracy on reservations.
  • Stay abreast of current information as it pertains to all hotels including rates; rate changes, room availability, all promotions to include local attractions, directions, and hotel services. Attend necessary training sessions and being knowledgeable to train and share information with others as needed.
  • Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions.
  • Other duties as assigned such as reservation audits, data-entry, etc.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Block special request reservations and suites.
  • Maintain a clean and well-organized workstation.
  • File daily reservations and other correspondence.
  • Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services and Executive Office.

REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

  • Must have open availability, including evenings, weekends and holiday¬ís.
  • Ability to multitask and work well under pressure.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.  
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.  
  • Must possess basic computer skills.
  • Ability to be persuasive with telephone sales skills.
  • General knowledge of city and its attractions a plus.

Physical Demands

  • Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to eight hours per day.  Walking and standing are occasionally required.  Length of time of these tasks may vary from day to day and task.
  • Must be able to lift up to 15 pounds on a regular and continuing basis. 
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

Education

High school or equivalent education required. 

Experience

One to two years in a hospitality or sales related position preferred.

Significant sales experience, preferably in hotel environment

Opera property management system experience preferred

This position is eligible for Monthly and Quarterly incentives!

Job Details

Reference # 39154
Posted on 13 Mar 2019
Closes on 12 Apr 2019 10:40
Property name Warwick Hotels & Resorts
Location(s) Denver, CO
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits Paid sick, vacation and holidays. 401K, Medical, Dental and Vision Benefits
More details (document)
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