Front Desk Agent - Wyndham Garden Niagara Falls Fallsview - Niagara Falls, ON 39207 https://inntrack.snaphire.com/job?jobmc=39207GOOGLE https://inntrack.snaphire.com/job?jobmc=39207GOOGLE
Careers at Fallsview Group Fallsview Group
Salary: HOUR CAD

Location: Niagara Falls, ON 6170 Stanley Ave Niagara Falls ON L2G 3Y4 CAN

Type of employment : OTHER

Industry: Hospitality
Department: Rooms
Career Level: Entry, Experienced
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 14 Mar 2019

Valid Through: 13 Apr 2019 06:51

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, there will be a Wyndham there to welcome them.

When Wyndham Worldwide was established, we created a set of values that underpin our distinctive culture, drive our growth, nurture innovation and inspire the great experiences we create for associates and the people we serve.

Wyndham Garden Niagara Falls Fallsview is seeking Front Desk Agents! 

Job Purpose: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. 

Job Responsibilities: 

  • Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact via phone the Human Resources Department

Front Desk Agent - Wyndham Garden Niagara Falls Fallsview - Niagara Falls, ON

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, there will be a Wyndham there to welcome them.

When Wyndham Worldwide was established, we created a set of values that underpin our distinctive culture, drive our growth, nurture innovation and inspire the great experiences we create for associates and the people we serve.

Wyndham Garden Niagara Falls Fallsview is seeking Front Desk Agents! 

Job Purpose: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. 

Job Responsibilities: 

  • Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact via phone the Human Resources Department

Job Details

Reference # 39207
Posted on 14 Mar 2019
Closes on 13 Apr 2019 06:51
Property name Wyndham Garden Niagara Falls Fallsview
Location(s) Niagara Falls, ON
City Name
Department Rooms
Career level Entry, Experienced
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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