Front Desk Supervisor - Boston, MA 39630 https://inntrack.snaphire.com/job?jobmc=39630GOOGLE https://inntrack.snaphire.com/job?jobmc=39630GOOGLE
Careers at BH - Hotel Indigo Boston Garden BH - Hotel Indigo Boston Garden
Salary: HOUR USD

Location: Boston, MA 280 Friend Street Boston MA 02114 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 05 Jun 2019

Valid Through: 15 Sep 2019 10:45

Job Purpose:  Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. Shifts include nights, weekends, and holidays.

Job Responsibilities: 

  1. Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  2. Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  3. Monitor workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  4. Delegate tasks, monitor line level staff and act as a liaison with other departments.
  5. Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
  6. Provide emergency assistance to guests as needed.
  7. Monitor building safety.
  8. Participate as part of the support team for guests.

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel front desk positions required, supervisory experience preferred.

Licenses/Certifications

N/A

Front Desk Supervisor - Boston, MA

Job Purpose:  Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. Shifts include nights, weekends, and holidays.

Job Responsibilities: 

  1. Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  2. Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  3. Monitor workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  4. Delegate tasks, monitor line level staff and act as a liaison with other departments.
  5. Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
  6. Provide emergency assistance to guests as needed.
  7. Monitor building safety.
  8. Participate as part of the support team for guests.

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel front desk positions required, supervisory experience preferred.

Licenses/Certifications

N/A

Job Details

Reference # 39630
Posted on 05 Jun 2019
Closes on 15 Sep 2019 10:45
Property name
Location(s) Boston, MA
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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