General Manager - Detroit, MI 40019 https://inntrack.snaphire.com/job?jobmc=40019GOOGLE https://inntrack.snaphire.com/job?jobmc=40019GOOGLE
Careers at Shinola Hotel Shinola Hotel
Salary: YEAR USD

Location: Detroit, MI USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted:

Valid Through:

Our general manager will be responsible for continually focusing on achieving Shinola Hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity and culture of the hotel following the property service and brand standards. He will also serve as the Brand ambassador for the property.

 

As the top executive and leader of the hotel he/she is expected to lead by example and guide the team into achieving outstanding service, sales and performance goals while motivating everyone to work proactively and ensure the success of the property.

 

Key responsibilities

 

Hotel

  • Hotel and brand ambassador
  • Manages hotel culture
  • Meet and greet V.I.P guests
  • Manages all high-level guests' complaints
  • Manages V.I.P guest correspondence
  • Conducts property and room inspections
  • Ensure all hotel public spaces are correctly maintained
  • Manages hotel emergency procedures

 

Staff

  • Sets the tone for hotel staff moral
  • Oversees all hotel executives
  • Conducts daily executive team meetings
  • Ensures all hotel departments are run efficiently
  • Closely works with F&B director on events strategy
  • Oversees all hotel employee onboarding and procedures
  • Oversees all hotel HR procedures/compliance and standards are met
  • Oversees all hotel SOP's

 

Sales/Revenue

  • Oversees all revenue management strategies
  • Set sales strategies with management and sales director
  • Set hotel room rates with management and sales director
  • Oversees and manages all online hotel guest feedback
  • Assist PR and sales with hotel marketing strategies

Front Office

  • Oversee all FD procedures
  • Meet with front office director to oversee all front of house procedures and standards
  • Analyze front office budgets and payroll
  • Oversee front office staff onboarding
  • Oversee guest satisfaction procedures

 

Accounting

  • Oversees and manages all department budgets
  • Oversee and manages hotel monthly ledger
  • Oversees and manages hotel profitability
  • Oversee and manages hotel payroll
  • Oversee and manages all hotel expenditures

 

Housekeeping

  • Organize room walk through schedules with director of housekeeping
  • Oversee housekeeping inventory procedures
  • Analyze housekeeping budgets and payroll
  • Occasionally attend daily housekeeping pre-shift meetings
  • Oversee department moral
  • Assist in minimizing housekeeping budgets
  • Oversee housekeeping inventory procedures
  • Oversee housekeeping standards

 

Engineering

  • Organize property walk through schedules with director of housekeeping
  • Oversee engineering inventory procedures
  • Analyze engineering budgets and payroll
  • Oversee department moral
  • Assist in minimizing in engineering budgets
  • Oversee engineering inventory procedures
  • Oversee engineering task schedule
  • Oversee engineering standards

 

Security

  • Oversee all security measures and equipment
  • Oversee security receiving procedures
  • Oversee security rounds schedule
  • Oversee hotel fire safety procedures
  • Oversee hotel emergency procedures

 

Skills

  • 4 or more years of experience in hotel management at an executive level
  • Computer literate excel/word and property management systems
  • Knowledgeable in PMS and GDS systems
  • Experience creating advanced analytical reports
  • Experience with data extraction and database analytics
  • Refined organizational and team leadership skills
  • Ability to work independently
  • Must have great people skills
  • Must have great problem-solving skills
  • Must be a creative thinker
  • English skills, both written and verbal.
  • Anticipates and delivers exceptional service consistently
  • Intuitively services each guest, associate, visitor or client
  • Demonstrates excellent interpersonal and communication skills with a focus on the details
  • Follows instinct and uses her/his best judgment to create experiences for guests that are thoughtful and genuine
  • Greets each guest promptly, courteously, at all times to reflect the high standards of the hotel

 

A plus

  • Good knowledge of Detroit
  • Hotel opening experience preferred
  • Solid knowledge of hotel sales and revenue management
  • Good knowledge of back of the house it systems
  • Familiar with boutique hotel culture and sales strategy
  • Multi-lingual skills highly desirable

 

General Manager - Detroit, MI

Our general manager will be responsible for continually focusing on achieving Shinola Hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity and culture of the hotel following the property service and brand standards. He will also serve as the Brand ambassador for the property.

 

As the top executive and leader of the hotel he/she is expected to lead by example and guide the team into achieving outstanding service, sales and performance goals while motivating everyone to work proactively and ensure the success of the property.

 

Key responsibilities

 

Hotel

  • Hotel and brand ambassador
  • Manages hotel culture
  • Meet and greet V.I.P guests
  • Manages all high-level guests' complaints
  • Manages V.I.P guest correspondence
  • Conducts property and room inspections
  • Ensure all hotel public spaces are correctly maintained
  • Manages hotel emergency procedures

 

Staff

  • Sets the tone for hotel staff moral
  • Oversees all hotel executives
  • Conducts daily executive team meetings
  • Ensures all hotel departments are run efficiently
  • Closely works with F&B director on events strategy
  • Oversees all hotel employee onboarding and procedures
  • Oversees all hotel HR procedures/compliance and standards are met
  • Oversees all hotel SOP's

 

Sales/Revenue

  • Oversees all revenue management strategies
  • Set sales strategies with management and sales director
  • Set hotel room rates with management and sales director
  • Oversees and manages all online hotel guest feedback
  • Assist PR and sales with hotel marketing strategies

Front Office

  • Oversee all FD procedures
  • Meet with front office director to oversee all front of house procedures and standards
  • Analyze front office budgets and payroll
  • Oversee front office staff onboarding
  • Oversee guest satisfaction procedures

 

Accounting

  • Oversees and manages all department budgets
  • Oversee and manages hotel monthly ledger
  • Oversees and manages hotel profitability
  • Oversee and manages hotel payroll
  • Oversee and manages all hotel expenditures

 

Housekeeping

  • Organize room walk through schedules with director of housekeeping
  • Oversee housekeeping inventory procedures
  • Analyze housekeeping budgets and payroll
  • Occasionally attend daily housekeeping pre-shift meetings
  • Oversee department moral
  • Assist in minimizing housekeeping budgets
  • Oversee housekeeping inventory procedures
  • Oversee housekeeping standards

 

Engineering

  • Organize property walk through schedules with director of housekeeping
  • Oversee engineering inventory procedures
  • Analyze engineering budgets and payroll
  • Oversee department moral
  • Assist in minimizing in engineering budgets
  • Oversee engineering inventory procedures
  • Oversee engineering task schedule
  • Oversee engineering standards

 

Security

  • Oversee all security measures and equipment
  • Oversee security receiving procedures
  • Oversee security rounds schedule
  • Oversee hotel fire safety procedures
  • Oversee hotel emergency procedures

 

Skills

  • 4 or more years of experience in hotel management at an executive level
  • Computer literate excel/word and property management systems
  • Knowledgeable in PMS and GDS systems
  • Experience creating advanced analytical reports
  • Experience with data extraction and database analytics
  • Refined organizational and team leadership skills
  • Ability to work independently
  • Must have great people skills
  • Must have great problem-solving skills
  • Must be a creative thinker
  • English skills, both written and verbal.
  • Anticipates and delivers exceptional service consistently
  • Intuitively services each guest, associate, visitor or client
  • Demonstrates excellent interpersonal and communication skills with a focus on the details
  • Follows instinct and uses her/his best judgment to create experiences for guests that are thoughtful and genuine
  • Greets each guest promptly, courteously, at all times to reflect the high standards of the hotel

 

A plus

  • Good knowledge of Detroit
  • Hotel opening experience preferred
  • Solid knowledge of hotel sales and revenue management
  • Good knowledge of back of the house it systems
  • Familiar with boutique hotel culture and sales strategy
  • Multi-lingual skills highly desirable

 

Job Details

Reference # 40019
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Location(s) Detroit, MI
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