Director of Membership - San Francisco, CA 40491 https://inntrack.snaphire.com/job?jobmc=40491GOOGLE https://inntrack.snaphire.com/job?jobmc=40491GOOGLE
Careers at The Battery San Francisco The Battery San Francisco
Salary:

Location: San Francisco, CA 94111 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Executive
Work Hours: Full-time

Date Posted: 26 Aug 2019

Valid Through: 25 Sep 2019 11:21

The Battery is excited to announce we are accepting resumes from highly experienced candidates to join our team as the Director of Membership. Well-connected and highly-personal individuals with a strong background in exclusive membership clubs, luxury hospitality or similar industries wishing to apply should complete an online application at https://www.thebatterysf.com/job/director-of-membership

PRIMARY RESPONSIBILITIES

The Director of Membership coordinates and implements all aspects of The Battery's membership admission and renewal process, enforcement of club policies, and handling of Member concerns.  The Director of Membership reports to the General Manager, serves on the executive management team, and assists and advises company managers regarding membership issues.  The Director of Membership is responsible for maintaining the completeness and accuracy of the membership database.

 

DUTIES and RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

  • Developing and implementing an agreed plan and strategy for building the membership of The Battery, including, but not limited to, through micro-communities and committees within The Battery.
  • Working in conjunction with the General Manager on matters relating to the membership team and its function.
  • Liaising with The Battery's Ambassadors and management of The Battery Foundation regarding admission interviews and incentivizing Battery Powered involvement by applicants.
  • Liaising with The Battery's principals as appropriate.
  • Hiring and managing membership staff (eg, Membership Manager, associates, etc) with the approval of the General Manager.
  • Project managing the development of membership systems (including IT and member payment systems).
  • Contributing to the development of The Battery website and promotional materials.
  • Promoting The Battery to prospective members identified by Management.
  • Meeting with prospective new members.
  • Overseeing and filtering membership applications.
  • Responsible for correct input and update of member information into the membership database.
  • Notifying members or prospective members of decisions relating to their membership.
  • Overseeing and participating in communications between members and The Battery.
  • Receiving and acting on reports from club staff and managers regarding the behavior of members and their guests.
  • Ensuring members are looked after appropriately while at The Battery by communicating to the management team in advance the importance of certain members and their backgrounds (or tastes) when deemed necessary.
  • In conjunction with club management, develop member policies and informing members and their guests of The Battery policies.
  • Overseeing the development of The Battery membership culture.
  • Overseeing and executing membership renewals.
  • Conducting or overseeing club tours.
  • Designing and implementing Member surveys and summarizing results for Managers.
  • Enforcing The Battery's Member policies and disciplining members, up to and including termination of membership when necessary.

MINIMUM REQUIREMENTS

Must have and be able to do all of the following:

  • Bachelor's Degree in Business, Psychology or related discipline required.
  • Master's degree preferred.
  • Advanced computer skills.
  • Minimum of five years of progressively responsible hospitality management
  • Strong interpersonal, written and verbal communication skills.

Director of Membership - San Francisco, CA

The Battery is excited to announce we are accepting resumes from highly experienced candidates to join our team as the Director of Membership. Well-connected and highly-personal individuals with a strong background in exclusive membership clubs, luxury hospitality or similar industries wishing to apply should complete an online application at https://www.thebatterysf.com/job/director-of-membership

PRIMARY RESPONSIBILITIES

The Director of Membership coordinates and implements all aspects of The Battery's membership admission and renewal process, enforcement of club policies, and handling of Member concerns.  The Director of Membership reports to the General Manager, serves on the executive management team, and assists and advises company managers regarding membership issues.  The Director of Membership is responsible for maintaining the completeness and accuracy of the membership database.

 

DUTIES and RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

  • Developing and implementing an agreed plan and strategy for building the membership of The Battery, including, but not limited to, through micro-communities and committees within The Battery.
  • Working in conjunction with the General Manager on matters relating to the membership team and its function.
  • Liaising with The Battery's Ambassadors and management of The Battery Foundation regarding admission interviews and incentivizing Battery Powered involvement by applicants.
  • Liaising with The Battery's principals as appropriate.
  • Hiring and managing membership staff (eg, Membership Manager, associates, etc) with the approval of the General Manager.
  • Project managing the development of membership systems (including IT and member payment systems).
  • Contributing to the development of The Battery website and promotional materials.
  • Promoting The Battery to prospective members identified by Management.
  • Meeting with prospective new members.
  • Overseeing and filtering membership applications.
  • Responsible for correct input and update of member information into the membership database.
  • Notifying members or prospective members of decisions relating to their membership.
  • Overseeing and participating in communications between members and The Battery.
  • Receiving and acting on reports from club staff and managers regarding the behavior of members and their guests.
  • Ensuring members are looked after appropriately while at The Battery by communicating to the management team in advance the importance of certain members and their backgrounds (or tastes) when deemed necessary.
  • In conjunction with club management, develop member policies and informing members and their guests of The Battery policies.
  • Overseeing the development of The Battery membership culture.
  • Overseeing and executing membership renewals.
  • Conducting or overseeing club tours.
  • Designing and implementing Member surveys and summarizing results for Managers.
  • Enforcing The Battery's Member policies and disciplining members, up to and including termination of membership when necessary.

MINIMUM REQUIREMENTS

Must have and be able to do all of the following:

  • Bachelor's Degree in Business, Psychology or related discipline required.
  • Master's degree preferred.
  • Advanced computer skills.
  • Minimum of five years of progressively responsible hospitality management
  • Strong interpersonal, written and verbal communication skills.

Job Details

Reference # 40491
Posted on 26 Aug 2019
Closes on 25 Sep 2019 11:21
Property name
Location(s) San Francisco, CA
City Name
Department Administration & General
Career level Executive
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Medical, Dental, Vision, 9 Sick Days, 3 weeks Vacation, 9 paid Holidays, Quarterly Bonus, Commuter Benefits, 401(k) with company match from date of hire, Gym Membership, Free lunch/dinner and other snacks in our fully stocked kitchen
More details (document)
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