Guest Service Specialist MA - Boston, MA 41570 https://inntrack.snaphire.com/job?jobmc=41570GOOGLE https://inntrack.snaphire.com/job?jobmc=41570GOOGLE
Careers at Churchill Living Churchill Living
Salary:

Location: Boston, MA USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level: Experienced
Work Hours: Full-time

Date Posted: 04 Sep 2019

Valid Through: 04 Oct 2019 06:44

About the Job

The role of Guest Services Specialist is customer focused and will be responsible for exceeding our guest expectations by providing them with impeccable guest service. This role will assist in the efficient day-to-day operations of one of our premier properties in Boston, MA monitoring activities and troubleshooting issues as they occur.

Successful candidate must be a polished individual with a positive and energetic personality and ensure personal appearance is clean and professional; Liaison between property management and guest.

Location: Boston, MA

Days/Hours:
Wednesday-Friday 7:00am- 3:30pm
Saturday 11:30am-8:00pm
Sunday 3:00pm -11:30pm 
Off Monday/Tuesday 

ROLE AND RESPONSIBILITIES

• Meet and greet guests
• Manage guests arrival and check out process 
• Process guests move-in instructions and orientation process
• Respond to guest requests professionally and in a timely manner
• Monitor the quality and condition of the apartments, performing inspections according to prescribed policies.
• Perform apartment light maintenance as needed
• Communicate with property management for timely maintenance and repairs
• Assist with ordering household inventory and storage.
• Update all linen and housewares inventory by scanning through database.
• Process Customer Service Department Inquires and additional requests
• Process customer services queues until successfully completed ( phone call- activities in database- Email) 
• As needed process after-hours emergencies, including those from call center and Emergency coverage.
• Perform and follow process of apartment key and access device control
• Provide front desk security and order 
• Ensure residents are following property rules
• Provide coverage for team members as needed
• In Churchill managed buildings, ensure public areas are clean and presentable for guests. When needed, assist with vacuuming and trash removal.
• Ensure offices are kept clean and organized. 
• Assist with linen management including washing, sorting, and folding linen as needed.
• When scheduled, provide support at other local offices or buildings within in the market.
• Assist with cable repair appointments as scheduled.
• Assist guests with storing their luggage as well as delivering to a unit upon request. 
• Assist with additional customer service and building operation tasks as they arise. 


Education or Experience Required
High school Diploma or GED required, hospitality experience preferred. Customer Service Experience Required.

What We Offer 
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Guest Service Specialist MA - Boston, MA

About the Job

The role of Guest Services Specialist is customer focused and will be responsible for exceeding our guest expectations by providing them with impeccable guest service. This role will assist in the efficient day-to-day operations of one of our premier properties in Boston, MA monitoring activities and troubleshooting issues as they occur.

Successful candidate must be a polished individual with a positive and energetic personality and ensure personal appearance is clean and professional; Liaison between property management and guest.

Location: Boston, MA

Days/Hours:
Wednesday-Friday 7:00am- 3:30pm
Saturday 11:30am-8:00pm
Sunday 3:00pm -11:30pm 
Off Monday/Tuesday 

ROLE AND RESPONSIBILITIES

• Meet and greet guests
• Manage guests arrival and check out process 
• Process guests move-in instructions and orientation process
• Respond to guest requests professionally and in a timely manner
• Monitor the quality and condition of the apartments, performing inspections according to prescribed policies.
• Perform apartment light maintenance as needed
• Communicate with property management for timely maintenance and repairs
• Assist with ordering household inventory and storage.
• Update all linen and housewares inventory by scanning through database.
• Process Customer Service Department Inquires and additional requests
• Process customer services queues until successfully completed ( phone call- activities in database- Email) 
• As needed process after-hours emergencies, including those from call center and Emergency coverage.
• Perform and follow process of apartment key and access device control
• Provide front desk security and order 
• Ensure residents are following property rules
• Provide coverage for team members as needed
• In Churchill managed buildings, ensure public areas are clean and presentable for guests. When needed, assist with vacuuming and trash removal.
• Ensure offices are kept clean and organized. 
• Assist with linen management including washing, sorting, and folding linen as needed.
• When scheduled, provide support at other local offices or buildings within in the market.
• Assist with cable repair appointments as scheduled.
• Assist guests with storing their luggage as well as delivering to a unit upon request. 
• Assist with additional customer service and building operation tasks as they arise. 


Education or Experience Required
High school Diploma or GED required, hospitality experience preferred. Customer Service Experience Required.

What We Offer 
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer

Job Details

Reference # 41570
Posted on 04 Sep 2019
Closes on 04 Oct 2019 06:44
Property name 8 Harrison
Location(s) Boston, MA
City Name
Department
Career level Experienced
Hours/Status Full-time
Pay range ($low) 18.0
Pay range ($high) 22.0
Bonuses
Benefits
More details (document)
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