Food & Beverage Supervisor - Toronto, ON 42273 https://inntrack.snaphire.com/job?jobmc=42273GOOGLE https://inntrack.snaphire.com/job?jobmc=42273GOOGLE
Careers at EG - The Westin Toronto Airport Hotel EG - The Westin Toronto Airport Hotel
Salary:

Location: Toronto, ON M9W 5N4 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level:
Work Hours: Full-time

Date Posted: 04 Jul 2019

Valid Through: 03 Aug 2019 14:05

The Westin Toronto Airport has an exciting opportunity available for a Full-time Food & Beverage Supervisor. The successful candidate will be working closely with both Banquets and F&B Outlets. The F&B Supervisor is responsible for assisting with the planning and managing of the Restaurant & Bar, Room Service and other food and beverage outlets; and for facilitating banquet function and meeting in order to achieve customer satisfaction and quality service.

Job Requirements:

  • OPERATIONS
  • Open and close shift in accordance with manager's checklist for both Outlets and Banquets
  • Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
  • Train, maintain and enforce all service standards using use records, menus and appropriate reference materials.
  • Properly execute revenue and check control procedures on shift in the Outlets
  • Handle daily associate relations (e.g., scheduling, time adjustments).
  • Maintain a safe and sanitary work environment for all associates and guests.
  • Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
  • Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
  • During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests in both Outlets and Banquet departments
  • Be on the floor during entire meal classes and ensure adequate coverage.
  • Conduct taste panels and menu classes on a daily basis for restaurant. Remove
  • Ensure that only a quality product is being served.
  • Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
  • Ensure all side work is done on daily basis.
  • Maintain proper associate uniform standards.
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Assist any associate in his/her job performance, when required, to ensure guest satisfaction
  • Conduct monthly beverage inventory and quarterly equipment inventory
  • Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications in banquets.
  • Communicate all daily activities, in person or by log, to the other banquet personnel to ensure smooth transition and follow-up from one function to another.
  • Oversee the porter team as they properly clean and set meeting rooms and banquet functions per specifications on resume and BEOs including vacuuming floors and cleaning walls and windows/mirrors
  • HUMAN RESOURCES
  • Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
  • Encourage problem solving by associates through proper training and empowerment.
  • Establish effective communication with associates to gain their trust and respect.
  • Maintain fair and consistent counselling and/or disciplinary procedures in accordance with the Collective Agreement
  • Attend outlets and banquets associate meetings.
  • Demonstrate positive inter-departmental relations.
  • ADMINISTRATIVE
  • Communicate directly, and/or through the use of the daily log and email, to next shift supervisor.
  • Identify and recommend incentive programs, new ideas and methods of operation.
  • Implement and follow through on all bookings of restaurant parties, room service hospitality suites and banquet rooms and effectively communicate to all managers.
  • Assist in the development and execution of the marketing plan of assignments for the department
  • Create banquet bills and ensure accuracy
  • Complete payroll for each shift

Skills and Abilities Required:

  • Post-secondary education and/or experience in a hotel or related field
  • Two to three years of progressive experience in Food & Beverage, supervisory experience
  • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
  • Requires ability to investigate logical conclusions and recommendations.
  • Ability to make decisions
  • Ability to multi-task and use sound judgement to prioritize activities
  • Strong organizational and good time management skills
  • Exceptional communication skills, both verbal and written
  • A self-starter with a strong sense of urgency
  • Previous experience within a union environment is preferred
  • Must be hospitality oriented, and possess the ability to work under pressure

Work Schedule: Salaried position

Must be able to work various shifts including: mornings, afternoons, evenings, weekends and/or holidays

We value our associates and promote a true dynamic team with fun challenges and rewards that bring us together. The successful applicant will be eligible for Health & Dental benefits, RRSP, room discounts worldwide and many more great benefits.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

We look forward to hearing from you!

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted. The Westin Toronto Airport Hotel is an equal opportunity employer.

Food & Beverage Supervisor - Toronto, ON

The Westin Toronto Airport has an exciting opportunity available for a Full-time Food & Beverage Supervisor. The successful candidate will be working closely with both Banquets and F&B Outlets. The F&B Supervisor is responsible for assisting with the planning and managing of the Restaurant & Bar, Room Service and other food and beverage outlets; and for facilitating banquet function and meeting in order to achieve customer satisfaction and quality service.

Job Requirements:

  • OPERATIONS
  • Open and close shift in accordance with manager's checklist for both Outlets and Banquets
  • Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
  • Train, maintain and enforce all service standards using use records, menus and appropriate reference materials.
  • Properly execute revenue and check control procedures on shift in the Outlets
  • Handle daily associate relations (e.g., scheduling, time adjustments).
  • Maintain a safe and sanitary work environment for all associates and guests.
  • Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
  • Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
  • During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests in both Outlets and Banquet departments
  • Be on the floor during entire meal classes and ensure adequate coverage.
  • Conduct taste panels and menu classes on a daily basis for restaurant. Remove
  • Ensure that only a quality product is being served.
  • Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
  • Ensure all side work is done on daily basis.
  • Maintain proper associate uniform standards.
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Assist any associate in his/her job performance, when required, to ensure guest satisfaction
  • Conduct monthly beverage inventory and quarterly equipment inventory
  • Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications in banquets.
  • Communicate all daily activities, in person or by log, to the other banquet personnel to ensure smooth transition and follow-up from one function to another.
  • Oversee the porter team as they properly clean and set meeting rooms and banquet functions per specifications on resume and BEOs including vacuuming floors and cleaning walls and windows/mirrors
  • HUMAN RESOURCES
  • Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
  • Encourage problem solving by associates through proper training and empowerment.
  • Establish effective communication with associates to gain their trust and respect.
  • Maintain fair and consistent counselling and/or disciplinary procedures in accordance with the Collective Agreement
  • Attend outlets and banquets associate meetings.
  • Demonstrate positive inter-departmental relations.
  • ADMINISTRATIVE
  • Communicate directly, and/or through the use of the daily log and email, to next shift supervisor.
  • Identify and recommend incentive programs, new ideas and methods of operation.
  • Implement and follow through on all bookings of restaurant parties, room service hospitality suites and banquet rooms and effectively communicate to all managers.
  • Assist in the development and execution of the marketing plan of assignments for the department
  • Create banquet bills and ensure accuracy
  • Complete payroll for each shift

Skills and Abilities Required:

  • Post-secondary education and/or experience in a hotel or related field
  • Two to three years of progressive experience in Food & Beverage, supervisory experience
  • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
  • Requires ability to investigate logical conclusions and recommendations.
  • Ability to make decisions
  • Ability to multi-task and use sound judgement to prioritize activities
  • Strong organizational and good time management skills
  • Exceptional communication skills, both verbal and written
  • A self-starter with a strong sense of urgency
  • Previous experience within a union environment is preferred
  • Must be hospitality oriented, and possess the ability to work under pressure

Work Schedule: Salaried position

Must be able to work various shifts including: mornings, afternoons, evenings, weekends and/or holidays

We value our associates and promote a true dynamic team with fun challenges and rewards that bring us together. The successful applicant will be eligible for Health & Dental benefits, RRSP, room discounts worldwide and many more great benefits.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

We look forward to hearing from you!

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted. The Westin Toronto Airport Hotel is an equal opportunity employer.

Job Details

Reference # 42273
Posted on 04 Jul 2019
Closes on 03 Aug 2019 14:05
Property name
Location(s) Toronto, ON
City Name
Department Food & Beverage
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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