Guest Services Agent - North Vancouver, BC 42348 https://inntrack.snaphire.com/job?jobmc=42348GOOGLE https://inntrack.snaphire.com/job?jobmc=42348GOOGLE
Careers at Pinnacle Hotels and Restaurants Pinnacle Hotels and Restaurants
Salary:

Location: North Vancouver, BC V7L0B1 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry
Work Hours: Full-time

Date Posted:

Valid Through: 30 Jun 2019 01:00

Guest Services Agent

Job Descriptions

General

Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, a Front Desk Clerk must be a multi-functional individual who is driven to always exceed our guests' expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. Computer and word processing are necessary along with decision-making and problem solving skills.

Specific Duties and/or Job Responsibilities:

  • Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk developing a personal rapport to learn about their needs and expectations during the stay assisting them with any concierge style requests.
  • Promote the property in your interactions and possess a sound knowledge of the surrounding area and activities
  • Maintain a good working relationship and communication amongst all colleagues and departments
  • Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
  • Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
  • Completion in detail of all duties contained within either the AM, PM Front Desk Checklist
  • Keep the lobby, front desk and back office areas clean and clear of clutter
  • Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
  • Welcome guests to the hotel upon arrival using their name, present registration card confirming room rate/type, address details & number of guests, establish credit and offer of luggage assistance to the room
  • Addressing and resolving guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so
  • Ensure the delivery of all guest facsimiles, messages and personal wake-up calls
  • Check for, review and input any reservations received on the fax machine and over the telephone during your shift
  • Process departures from the hotel including confirmation of payment, recognition of guest name, satisfaction of guest stay and assistance with any luggage, valet or taxi needs
  • Take delivery of any packages and/or mail received at the Front Desk for in house and arriving guests or other departments as required arranging for prompt delivery through the Bell staff
  • Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions
  • Maintain and update the hotel's database of Concierge related directories on an ongoing basis
  • Maintain a Concierge binder of all events for the Front Desk on a calendar basis and ensure desk collateral and information are updated and current for museums, attractions, maps & other local tourism venues
  • Maintain and address all incoming Concierge Email submissions in connection with hotel services, hours of operation, in-house events etc.
  • Maintain, update and print selected restaurant menu selections on an ongoing basis
  • Maintain and update the hotel's database of Concierge related directories on an ongoing basis
  • Complete all duties in a expedient fashion as assigned by the Guest Services Manager

 

 

Job Requirements

  • Self motivated, responsible, organized and task oriented.
  • Fluent in English. Proficiency of a second language would be an asset.
  • Knowledge of Microsoft Word, Excel and Outlook.
  • Ability to work flexible hours when called upon to do so.
  • Must be able to stand or sit for an 8 hour shift.
  • Ability to work in a team environment.
  • Must have a passion for delivering outstanding guest services.
  • Must be able to lift 50 pounds.
  • Assist with the monitoring of the security cameras.

 

Education & Experience

  • 1-2 years working in a hotel environment in a hospitality related industry in a front office
  • Experience with Maestro PMS is preferred but, not necessary
  • Occupation First Aid Level 1
  • College education in hospitality is preferred.

 

 

Any interest candidates must be applied before June 30, 2019

Guest Services Agent - North Vancouver, BC

Guest Services Agent

Job Descriptions

General

Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, a Front Desk Clerk must be a multi-functional individual who is driven to always exceed our guests' expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. Computer and word processing are necessary along with decision-making and problem solving skills.

Specific Duties and/or Job Responsibilities:

  • Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk developing a personal rapport to learn about their needs and expectations during the stay assisting them with any concierge style requests.
  • Promote the property in your interactions and possess a sound knowledge of the surrounding area and activities
  • Maintain a good working relationship and communication amongst all colleagues and departments
  • Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
  • Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
  • Completion in detail of all duties contained within either the AM, PM Front Desk Checklist
  • Keep the lobby, front desk and back office areas clean and clear of clutter
  • Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
  • Welcome guests to the hotel upon arrival using their name, present registration card confirming room rate/type, address details & number of guests, establish credit and offer of luggage assistance to the room
  • Addressing and resolving guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so
  • Ensure the delivery of all guest facsimiles, messages and personal wake-up calls
  • Check for, review and input any reservations received on the fax machine and over the telephone during your shift
  • Process departures from the hotel including confirmation of payment, recognition of guest name, satisfaction of guest stay and assistance with any luggage, valet or taxi needs
  • Take delivery of any packages and/or mail received at the Front Desk for in house and arriving guests or other departments as required arranging for prompt delivery through the Bell staff
  • Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions
  • Maintain and update the hotel's database of Concierge related directories on an ongoing basis
  • Maintain a Concierge binder of all events for the Front Desk on a calendar basis and ensure desk collateral and information are updated and current for museums, attractions, maps & other local tourism venues
  • Maintain and address all incoming Concierge Email submissions in connection with hotel services, hours of operation, in-house events etc.
  • Maintain, update and print selected restaurant menu selections on an ongoing basis
  • Maintain and update the hotel's database of Concierge related directories on an ongoing basis
  • Complete all duties in a expedient fashion as assigned by the Guest Services Manager

 

 

Job Requirements

  • Self motivated, responsible, organized and task oriented.
  • Fluent in English. Proficiency of a second language would be an asset.
  • Knowledge of Microsoft Word, Excel and Outlook.
  • Ability to work flexible hours when called upon to do so.
  • Must be able to stand or sit for an 8 hour shift.
  • Ability to work in a team environment.
  • Must have a passion for delivering outstanding guest services.
  • Must be able to lift 50 pounds.
  • Assist with the monitoring of the security cameras.

 

Education & Experience

  • 1-2 years working in a hotel environment in a hospitality related industry in a front office
  • Experience with Maestro PMS is preferred but, not necessary
  • Occupation First Aid Level 1
  • College education in hospitality is preferred.

 

 

Any interest candidates must be applied before June 30, 2019

Job Details

Reference # 42348
Posted on
Closes on 30 Jun 2019 01:00
Property name
Location(s) North Vancouver, BC
City Name
Department Rooms & Reservations
Career level Entry
Hours/Status Full-time
Pay range ($low) 17.0
Pay range ($high) 22.0
Bonuses No
Benefits dental and health care
More details (document)
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