Front Office Manager - Miami Beach, FL 42601 https://inntrack.snaphire.com/job?jobmc=42601GOOGLE https://inntrack.snaphire.com/job?jobmc=42601GOOGLE
Careers at Arlo Hotels Arlo Hotels
Salary:

Location: Miami Beach, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time

Date Posted: 31 May 2019

Valid Through: 30 Jun 2019 15:22

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food &
Beverage Manager. Are you someone who is passionate about people, driven by
purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to
create a sense of awe that leaves those we touch wanting more"…..

SUMMARY DESCRIPTION: Reporting to the General Manager and responsible for the daily operation of the Front Desk and liaising with hotel management team. Directly supervises all Front Office personnel and ensures proper completion of all Front Office duties. Responsible for planning, directing, and coordinating Front Office activities to ensure exceptional guest service is achieved. This position prepares monthly reports and budget for Front Office department. Exercises independent judgment and initiative in the course of carrying out overall responsibilities


ESSENTIAL DUTIES:

 Supervises the preparation of scheduling for Front Office Department.

 Approves payroll for Front Office Department.

 Evaluates the job performance of each Front Office employee.

 Maintains working relationships and communicates with all departments.

 Verifies that accurate room status information is maintained and communicated.

 Immediately resolves guest problems quickly, efficiently and courteously.

 Checks cashiers in and out and verified banks and deposits at the end of each shift.

 Enforces all cash-handling, check-cashing, and credit policies.

 Effectively use interdepartmental communication systems

 Accepts advance deposits for guests checking in and posts the advance to guests' accounts.

 Making change and balancing their bank.

 Other duties as assigned by management or ownership

RESPONSIBILITIES AND AUTHORITIES:

 Conducts regularly scheduled meetings of Front Office personnel.

 Maximize room revenue and occupancy by reviewing status daily.  Monitor selling status of house daily.

 Communicating effectively to staff ensuring that all company policies and procedures are followed.

 Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

 Monitor all VIP's special guests and requests.

 Oversee the implementation of procedures, policies, systems, and payroll and inventory management.

 Responsible for the recruitment and selection of personnel.

 Review Front Office log book and guest feedback.

 Must act as a mentor to Front Desk associates 

REQUIREMENTS:

 Enthusiastic, highly motivated and guest driven

 Excellent interpersonal and communication experience, both verbal & written

 Flexible and able to work various shifts, ability to work in high pressure situations

 Mentor

 Innovator


Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

1. Hospitality Diploma or Degree

2. Bachelor's Degree

3. Minimum 2 years in a Management position

4. Minimum 2 years in a Front Office position

Front Office Manager - Miami Beach, FL

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food &
Beverage Manager. Are you someone who is passionate about people, driven by
purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to
create a sense of awe that leaves those we touch wanting more"…..

SUMMARY DESCRIPTION: Reporting to the General Manager and responsible for the daily operation of the Front Desk and liaising with hotel management team. Directly supervises all Front Office personnel and ensures proper completion of all Front Office duties. Responsible for planning, directing, and coordinating Front Office activities to ensure exceptional guest service is achieved. This position prepares monthly reports and budget for Front Office department. Exercises independent judgment and initiative in the course of carrying out overall responsibilities


ESSENTIAL DUTIES:

 Supervises the preparation of scheduling for Front Office Department.

 Approves payroll for Front Office Department.

 Evaluates the job performance of each Front Office employee.

 Maintains working relationships and communicates with all departments.

 Verifies that accurate room status information is maintained and communicated.

 Immediately resolves guest problems quickly, efficiently and courteously.

 Checks cashiers in and out and verified banks and deposits at the end of each shift.

 Enforces all cash-handling, check-cashing, and credit policies.

 Effectively use interdepartmental communication systems

 Accepts advance deposits for guests checking in and posts the advance to guests' accounts.

 Making change and balancing their bank.

 Other duties as assigned by management or ownership

RESPONSIBILITIES AND AUTHORITIES:

 Conducts regularly scheduled meetings of Front Office personnel.

 Maximize room revenue and occupancy by reviewing status daily.  Monitor selling status of house daily.

 Communicating effectively to staff ensuring that all company policies and procedures are followed.

 Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

 Monitor all VIP's special guests and requests.

 Oversee the implementation of procedures, policies, systems, and payroll and inventory management.

 Responsible for the recruitment and selection of personnel.

 Review Front Office log book and guest feedback.

 Must act as a mentor to Front Desk associates 

REQUIREMENTS:

 Enthusiastic, highly motivated and guest driven

 Excellent interpersonal and communication experience, both verbal & written

 Flexible and able to work various shifts, ability to work in high pressure situations

 Mentor

 Innovator


Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

1. Hospitality Diploma or Degree

2. Bachelor's Degree

3. Minimum 2 years in a Management position

4. Minimum 2 years in a Front Office position

Job Details

Reference # 42601
Posted on 31 May 2019
Closes on 30 Jun 2019 15:22
Property name
Location(s) Miami Beach, FL
City Name
Department Rooms & Reservations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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