Front Desk Agent- JW Marriott Marquis Miami - Miami, FL 42676 https://inntrack.snaphire.com/job?jobmc=42676GOOGLE https://inntrack.snaphire.com/job?jobmc=42676GOOGLE
Careers at MDMUSA - JW Marriott Marquis Miami MDMUSA - JW Marriott Marquis Miami
Salary: YEAR USD

Location: Miami, FL 33131 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 04 Jun 2019

Valid Through: 04 Jul 2019 12:37

Job Purpose:  Provides guest service to ensure consistent customer service is provided.

Job Responsibilities:

  1. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  2. Process all payment types such as room charges, cash, checks, debit, or credit.
  3. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  4. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  5. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  6. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift.
  7. Balance and drop receipts according to Accounting specifications.

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel front desk  preferred.

Licenses/Certifications

N/A

Front Desk Agent- JW Marriott Marquis Miami - Miami, FL

Job Purpose:  Provides guest service to ensure consistent customer service is provided.

Job Responsibilities:

  1. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  2. Process all payment types such as room charges, cash, checks, debit, or credit.
  3. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  4. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  5. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  6. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift.
  7. Balance and drop receipts according to Accounting specifications.

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel front desk  preferred.

Licenses/Certifications

N/A

Job Details

Reference # 42676
Posted on 04 Jun 2019
Closes on 04 Jul 2019 12:37
Property name
Location(s) Miami, FL
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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