Front Desk Agent - Ramada Niagara Falls Fallsview - Niagara Falls, ON 42762 https://inntrack.snaphire.com/job?jobmc=42762GOOGLE https://inntrack.snaphire.com/job?jobmc=42762GOOGLE
Careers at Fallsview Group Fallsview Group
Salary:

Location: Niagara Falls, ON L2G 3Y3 CAN

Type of employment : OTHER

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry, Experienced
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 05 Jun 2019

Valid Through: 05 Jul 2019 13:20

Ramada Niagara Falls Fallsview (located on Stanley Ave.) is now seeking Front Desk Agents to join our team! This position features full-time hours and benefit eligibility after a probation period. 

Wherever your journey takes you, there's bound to be a Ramada hotel nearby. As one of the most recognized hotel brands in the world, we invite you to join our global community.

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and training.
  • Maintain regular attendance, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Job Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Physical Demands:

  • Standing/Walking for long periods of time

***Must be available to work all shifts including weekends, evenings & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Front Desk Agent - Ramada Niagara Falls Fallsview - Niagara Falls, ON

Ramada Niagara Falls Fallsview (located on Stanley Ave.) is now seeking Front Desk Agents to join our team! This position features full-time hours and benefit eligibility after a probation period. 

Wherever your journey takes you, there's bound to be a Ramada hotel nearby. As one of the most recognized hotel brands in the world, we invite you to join our global community.

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and training.
  • Maintain regular attendance, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Job Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Physical Demands:

  • Standing/Walking for long periods of time

***Must be available to work all shifts including weekends, evenings & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Job Details

Reference # 42762
Posted on 05 Jun 2019
Closes on 05 Jul 2019 13:20
Property name Ramada by Wyndham Niagara Falls Fallsview
Location(s) Niagara Falls, ON
City Name
Department Rooms & Reservations
Career level Entry, Experienced
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits + benefits available after a probation period
More details (document)
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