Front Desk Supervisor - Montréal, QC 42835 https://inntrack.snaphire.com/job?jobmc=42835GOOGLE https://inntrack.snaphire.com/job?jobmc=42835GOOGLE
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Salary:

Location: Montréal, QC H9R1B9 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time

Date Posted: 07 Jun 2019

Valid Through: 07 Jul 2019 13:52

FUNCTION / PROPERTY DESCRIPTION                                                           

 Complete all functions related to front desk/reservations and other tasks as asked by the department.

RESPONSIBILITIES:

 Offer support and assistance to the Front Office Manager with :

 

  • Manage reservations, rooms and booking system to maximize revenue
  • Development of schedules, control of absences and holidays
  • Assist the Reception Manager with recruitment, training and follow-up of new employees
  • Supervise and review all customer service representative work to ensure that all work is done well;
  • Thorough knowledge of all hotel facilities, special promotions and all profit centers such as restaurants to promote them to our customers and answer GSR questions;
  • Execution of the departmental budget
  • Act as duty director during the shift: act and take initiatives in incidents in other departments, respond to guest requests or complaints;
  • In the absence of the Reception Manager, take all necessary initiatives to ensure prompt, courteous and professional service at all times

 

JOB REQUIREMENTS:

 

  • Academic training or relevant hotel experience
  • Minimum of 2 years experience in personnel supervision
  • Excellent sense of organization and initiative
  • Available for variable hours (Day, evening, night, weekend)
  • Knowledge of the OnQ system an asset
  • Excellent knowledge of Word and Excel programs
  • Excellent interpersonal communication
  • Bilingualism written and spoken mandatory (English and French)
  • Hilton experience is a plus.

Front Desk Supervisor - Montréal, QC

FUNCTION / PROPERTY DESCRIPTION                                                           

 Complete all functions related to front desk/reservations and other tasks as asked by the department.

RESPONSIBILITIES:

 Offer support and assistance to the Front Office Manager with :

 

  • Manage reservations, rooms and booking system to maximize revenue
  • Development of schedules, control of absences and holidays
  • Assist the Reception Manager with recruitment, training and follow-up of new employees
  • Supervise and review all customer service representative work to ensure that all work is done well;
  • Thorough knowledge of all hotel facilities, special promotions and all profit centers such as restaurants to promote them to our customers and answer GSR questions;
  • Execution of the departmental budget
  • Act as duty director during the shift: act and take initiatives in incidents in other departments, respond to guest requests or complaints;
  • In the absence of the Reception Manager, take all necessary initiatives to ensure prompt, courteous and professional service at all times

 

JOB REQUIREMENTS:

 

  • Academic training or relevant hotel experience
  • Minimum of 2 years experience in personnel supervision
  • Excellent sense of organization and initiative
  • Available for variable hours (Day, evening, night, weekend)
  • Knowledge of the OnQ system an asset
  • Excellent knowledge of Word and Excel programs
  • Excellent interpersonal communication
  • Bilingualism written and spoken mandatory (English and French)
  • Hilton experience is a plus.

Job Details

Reference # 42835
Posted on 07 Jun 2019
Closes on 07 Jul 2019 13:52
Property name
Location(s) Montréal, QC
City Name
Department Rooms & Reservations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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