Reservation Agent - St Charles, IL 42864 https://inntrack.snaphire.com/job?jobmc=42864GOOGLE https://inntrack.snaphire.com/job?jobmc=42864GOOGLE
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Salary:

Location: St Charles, IL 60174 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 07 Jun 2019

Valid Through: 07 Jul 2019 06:59

Job Purpose:  To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase occupancy.

Job Responsibilities: 

  1. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  2. Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for  VIPs daily; complete travel agent commissions and Priority Club updates daily
  3. Enforce hotel and company credit policies.
  4. Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
  5. Use yield management polices to maximize revenue and occupancy.
  6. Complete the R.I.M. 2000 course offered by Holiday Inn within 90 days of hire.
  7. May perform duties of a general clerical nature within the hotel.
  8. Attend and is involved in monthly front desk meetings.
  9. Work closely with sales department to implement strategies to maximize room revenue.
  10. May fill-in on front desk.
  11. Other duties as assigned.

Job Skills:

  1. Ability to use personal judgment and specialized knowledge to give information to people.
  2. Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Job Qualifications: 

Education

HS Diploma or equivalent

Reservation Agent - St Charles, IL

Job Purpose:  To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase occupancy.

Job Responsibilities: 

  1. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  2. Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for  VIPs daily; complete travel agent commissions and Priority Club updates daily
  3. Enforce hotel and company credit policies.
  4. Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
  5. Use yield management polices to maximize revenue and occupancy.
  6. Complete the R.I.M. 2000 course offered by Holiday Inn within 90 days of hire.
  7. May perform duties of a general clerical nature within the hotel.
  8. Attend and is involved in monthly front desk meetings.
  9. Work closely with sales department to implement strategies to maximize room revenue.
  10. May fill-in on front desk.
  11. Other duties as assigned.

Job Skills:

  1. Ability to use personal judgment and specialized knowledge to give information to people.
  2. Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Job Qualifications: 

Education

HS Diploma or equivalent

Job Details

Reference # 42864
Posted on 07 Jun 2019
Closes on 07 Jul 2019 06:59
Property name
Location(s) St Charles, IL
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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