Duty Manager - Toronto, ON 42902 https://inntrack.snaphire.com/job?jobmc=42902GOOGLE https://inntrack.snaphire.com/job?jobmc=42902GOOGLE
Careers at EG - Holiday Inn - Toronto Airport EG - Holiday Inn - Toronto Airport
Salary:

Location: Toronto, ON CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 07 Jun 2019

Valid Through: 07 Jul 2019 12:31

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to provide True Hospitality:

  • True Attitude - by being natural, professional and personable in the way you are with people
  • True Confidence - by taking notice and using your knowledge so that you are prepared for anything
  • True Listening - by being thoughtful in the way you welcome and connect with guests
  • True Responsiveness - by showing initiative, taking ownership and going the extra mile

Job Overview

Assists the Guest Service Manager in managing guest service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Duties and Responsibilities

  • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
  • Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
  • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
  • Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
  • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
  • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
  • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

Qualifications and Requirements

High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.

Duty Manager - Toronto, ON

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to provide True Hospitality:

  • True Attitude - by being natural, professional and personable in the way you are with people
  • True Confidence - by taking notice and using your knowledge so that you are prepared for anything
  • True Listening - by being thoughtful in the way you welcome and connect with guests
  • True Responsiveness - by showing initiative, taking ownership and going the extra mile

Job Overview

Assists the Guest Service Manager in managing guest service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Duties and Responsibilities

  • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
  • Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
  • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
  • Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
  • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
  • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
  • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

Qualifications and Requirements

High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.

Job Details

Reference # 42902
Posted on 07 Jun 2019
Closes on 07 Jul 2019 12:31
Property name
Location(s) Toronto, ON
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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