General Manager - Manchester, VT 43002 https://inntrack.snaphire.com/job?jobmc=43002GOOGLE https://inntrack.snaphire.com/job?jobmc=43002GOOGLE
Careers at BH - Palmer House BH - Palmer House
Salary: YEAR USD

Location: Manchester, VT Manchester Center Vermont 05255 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Executive
Work Hours: Full-time

Date Posted: 10 Jun 2019

Valid Through: 10 Jul 2019 15:30

Reporting to the Regional Director of Operations and Director of Hospitality, the General Manager's role is (but not limited) to supervise the overall operation, sales & marketing, and fiscal operations, guest satisfaction, and staff development.

Essential Duties and Responsibilities: 

  1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
  2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
  3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
  4. Implement and maintain local and national sales/marketing programs.
  5. Protect the company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. 
  6. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
  7. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
  8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
  9. Reward employees who meet or exceed guest expectations.
  10. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
  11. Maintain Hotel's compliance w/ local, state, and federal laws and regulations.
  12. Establish and update company policies and procedures and ensure compliance.
  13. Role may require the ability to drive a motor vehicle, stand, walk, sit, talk, talk on a telephone or mobile device, carry a laptop (including while traveling), use a computer for a significant amount of time each day, to hear, and to occasionally lift up to 20 lbs.
  14. Other duties as assigned.

 

Required Knowledge, Skills, and Attributes:

  1. Computer skills to include word processing, spreadsheet, and familiarity with Property Management System(s).
  2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
  3. Ability to use analytical skills for measuring business potential and value to the hotel.
  4. Ability to successfully interact with all levels of customers and hotel management.
  5. Ability to work under pressure and to tight deadlines.
  6. Able to assist with training of all new team members.

Job Qualifications: 

Experience

Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity.  2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

General Manager - Manchester, VT

Reporting to the Regional Director of Operations and Director of Hospitality, the General Manager's role is (but not limited) to supervise the overall operation, sales & marketing, and fiscal operations, guest satisfaction, and staff development.

Essential Duties and Responsibilities: 

  1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
  2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
  3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
  4. Implement and maintain local and national sales/marketing programs.
  5. Protect the company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. 
  6. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
  7. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
  8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
  9. Reward employees who meet or exceed guest expectations.
  10. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
  11. Maintain Hotel's compliance w/ local, state, and federal laws and regulations.
  12. Establish and update company policies and procedures and ensure compliance.
  13. Role may require the ability to drive a motor vehicle, stand, walk, sit, talk, talk on a telephone or mobile device, carry a laptop (including while traveling), use a computer for a significant amount of time each day, to hear, and to occasionally lift up to 20 lbs.
  14. Other duties as assigned.

 

Required Knowledge, Skills, and Attributes:

  1. Computer skills to include word processing, spreadsheet, and familiarity with Property Management System(s).
  2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
  3. Ability to use analytical skills for measuring business potential and value to the hotel.
  4. Ability to successfully interact with all levels of customers and hotel management.
  5. Ability to work under pressure and to tight deadlines.
  6. Able to assist with training of all new team members.

Job Qualifications: 

Experience

Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity.  2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Job Details

Reference # 43002
Posted on 10 Jun 2019
Closes on 10 Jul 2019 15:30
Property name
Location(s) Manchester, VT
City Name
Department Administration & General
Career level Executive
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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