Operations Manager - Brand New East Nashville Hotel - Nashville, TN 43131 https://inntrack.snaphire.com/job?jobmc=43131GOOGLE https://inntrack.snaphire.com/job?jobmc=43131GOOGLE
Careers at Bedderman Lodging Bedderman Lodging
Salary:

Location: Nashville, TN 37206 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Management
Work Hours: Full-time

Date Posted: 12 Jun 2019

Valid Through: 12 Jul 2019 14:26

About Us:

Bedderman Lodging, the Chicago-based pioneers of alternative lodging and hyper-local hospitality, brings its flagship hotel brand, FieldHouse Jones, to the East Nashville neighborhood this summer at 811 Main Street. Each FieldHouse Jones location is inspired by the neighborhood it's housed in, providing a place for locals and travelers alike to soak in the sights and sounds of the city's surroundings. With a focus on community, creativity, and culture, FieldHouse Jones Nashville will offer elevated yet approachable accommodations in a notably authentic atmosphere. With an emphasis on diverse interior design, local art, impeccable hospitality, and alternative room arrangements, the hotel features 93 guest rooms, private event space, and multiple food and beverage outlets- including a rooftop bar with a downtown view- all set to ignite a new energy to the up-and-coming East Nashville scene.



Position Responsibilities:

The Operations Manager is primarily responsible for overseeing all front of house and back of house hotel operations and going above and beyond to exceed guest expectations.  Responsibilities include, but are not limited to:

 

  • Overseeing day-to-day operations of FieldHouse Jones - Nashville.
  • Participating in weekly meetings and providing regular updates regarding the operations of the property to the General Manager and property owners.
  • Maintaining complete knowledge of, and compliance with, all hotel and departmental policies, service procedures, and standards.
  • Maintaining complete knowledge of correct maintenance and use of equipment. Using equipment only as intended.
  • Maintaining complete knowledge at all times of:
    • all hotel features/services, hours of operation.
    • all room types, numbers, layout, decor, appointments and location.
    • all room rates, special packages and promotions.
    • daily house count and expected arrivals/departures.
    • room availability status for any given day.
    • scheduled in-house group activities, locations, and times.
    • all functions of the computer systems used at the frontdesk.
  • Anticipating guests' needs, responding promptly, and acknowledging all guests, however busy and whatever time of day.
  • Maintaining positive guest relations at all times.
  • Resolving guest complaints to ensure guest satisfaction.
  • Coordinate returning Lost & Found items to guests; this may include needing to bring items to the post office to mail.
  • Providing guidance to staff regarding shift responsibilities, escalated issues, and guest requests.
  • Holding regular one-on-one meetings with staff.
  • Sending regular frontdesk staff update emails using information from review analysis, observations, and staff feedback.
  • Creating weekly frontdesk shift schedules.
  • Regularly assisting with Manager on Call coverage and providing relief/emergency coverage as necessary.
  • Identifying and addressing training opportunities for individual staff members through direct observations and review of property systems.
  • Assisting in holding official conduct/performance meetings, and creating employee disciplinary documentation.
  • Planning and leading staff meetings.
  • Identifying and implementing opportunities to increase staff engagement and recognition.
  • Responding to guest reviews and analyzing trends to identify staff training opportunities, process improvement opportunities, building issues, general issues/complaints, and areas of guest satisfaction.
  • Regularly inspecting building and facilities; identifying and communicating issues to maintenance/housekeeping.
  • Identifying and recommending areas for capital improvements and expenditures to the General Manager and owners.
  • Ensuring standards for building and room cleanliness are maintained.
  • Maintaining relationship with maintenance/housekeeping supervisor and assisting in hiring and directing the work of contractors at the property.
  • Monitoring inventory and purchasing supplies required for the operation of the properties.
  • Managing property store/laundry inventories and sales; report monthly sales to accounting.
  • Reconciling and auditing cash intake to ensure proper cash handling procedures are being followed; making regular bank deposits of cash collected and updating accounting regarding any special cash transactions or irregularities.
  • Regularly providing expense reports, records, and receipts to accounting.
  • Monitoring employee timecards and attendance records for adherence to time and attendance policies; updating timecards as necessary to properly reflect actual time worked.
  • Assisting in processing property reservations and group booking inquiries as necessary.
  • Daily auditing of guest communication channels, such as email inboxes and OTA inquiries, to ensure that guest questions and requests are responded to quickly and appropriately.
  • Monthly auditing of OTA records to ensure that booking commissions are accurately billed and paid.
  • Serving as a point of contact for event inquiries and collaborating with cafe to ensure that an accurate event calendar is maintained, invoices are created and paid, and that appropriate staffing and set-up is provided for events; assistance at special events and private functions, if needed.  
  • Maintaining a close working relationship with the hotel's cafe/bar staff.
  • Assisting with creating weekly housekeeping schedules and staffing forecasts as necessary.
  • Assisting in posting opportunities for employment, screening resumes, and interviewing applicants for employment.
  • Assisting in creating and updating training materials and training schedules.
  • Other duties as assigned.

 

Applicant Qualifications:

Candidates for this position must be:

  • Friendly and service-oriented
  • Ability to situationally adapt and read guests to better anticipate their needs
  • Punctual and reliable
  • Confident and hardworking
  • Hospitable
  • Flexible in duties assigned and scheduling
  • A multi-tasker and problem-solver
  • Detail-oriented
  • A strong leader, communicator, organizer, and motivator
  • Passionate about creating an exceptional experience for all guests
  • Able to work well under pressure and in a fast-paced environment
  • Able to accurately follow instructions, both verbal and written
  • Able to work independently and without supervision
  • Able to communicate effectively and patiently with guests and staff, including international travelers (multi-language fluency a major plus!)
  • Able to resolve problems/conflicts in a diplomatic and tactful manner
  • Knowledgeable about Chicago/neighborhood events, restaurants, bars, attractions, sites, and transportation
  • Computer literate and able to learn front desk programs
  • A high school graduate; some college or college degree preferred
  • Able to stand on feet throughout the shift, with intermittent periods of walking
  • Able to occasionally lift, carry, push & pull up to 50 lbs with assistance
  • Able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
  • Able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
  • Able to walk outside in a variety of weather conditions (rain, wind, heat)
  • Able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The ideal candidate will possess 4 years of hotel supervisory experience.

 

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are unable to sponsor applicants for visas.

 

Pay, Schedule, and Location:

This is a full-time, salaried, exempt position located primarily at FieldHouse Jones.  Schedule will vary based upon company and property needs; flexibility is required in this area.  Long hours, work on weekends and holidays, on-call shifts, and more than 40 hours of work per week may be required.

 

Benefits include Paid Time Off, property discounts, eligibility to join the company's group health insurance plan after 60 days (25% coverage, Only PPO option available), and the opportunity to join a growing multi-state hotel management company!



Operations Manager - Brand New East Nashville Hotel - Nashville, TN

About Us:

Bedderman Lodging, the Chicago-based pioneers of alternative lodging and hyper-local hospitality, brings its flagship hotel brand, FieldHouse Jones, to the East Nashville neighborhood this summer at 811 Main Street. Each FieldHouse Jones location is inspired by the neighborhood it's housed in, providing a place for locals and travelers alike to soak in the sights and sounds of the city's surroundings. With a focus on community, creativity, and culture, FieldHouse Jones Nashville will offer elevated yet approachable accommodations in a notably authentic atmosphere. With an emphasis on diverse interior design, local art, impeccable hospitality, and alternative room arrangements, the hotel features 93 guest rooms, private event space, and multiple food and beverage outlets- including a rooftop bar with a downtown view- all set to ignite a new energy to the up-and-coming East Nashville scene.



Position Responsibilities:

The Operations Manager is primarily responsible for overseeing all front of house and back of house hotel operations and going above and beyond to exceed guest expectations.  Responsibilities include, but are not limited to:

 

  • Overseeing day-to-day operations of FieldHouse Jones - Nashville.
  • Participating in weekly meetings and providing regular updates regarding the operations of the property to the General Manager and property owners.
  • Maintaining complete knowledge of, and compliance with, all hotel and departmental policies, service procedures, and standards.
  • Maintaining complete knowledge of correct maintenance and use of equipment. Using equipment only as intended.
  • Maintaining complete knowledge at all times of:
    • all hotel features/services, hours of operation.
    • all room types, numbers, layout, decor, appointments and location.
    • all room rates, special packages and promotions.
    • daily house count and expected arrivals/departures.
    • room availability status for any given day.
    • scheduled in-house group activities, locations, and times.
    • all functions of the computer systems used at the frontdesk.
  • Anticipating guests' needs, responding promptly, and acknowledging all guests, however busy and whatever time of day.
  • Maintaining positive guest relations at all times.
  • Resolving guest complaints to ensure guest satisfaction.
  • Coordinate returning Lost & Found items to guests; this may include needing to bring items to the post office to mail.
  • Providing guidance to staff regarding shift responsibilities, escalated issues, and guest requests.
  • Holding regular one-on-one meetings with staff.
  • Sending regular frontdesk staff update emails using information from review analysis, observations, and staff feedback.
  • Creating weekly frontdesk shift schedules.
  • Regularly assisting with Manager on Call coverage and providing relief/emergency coverage as necessary.
  • Identifying and addressing training opportunities for individual staff members through direct observations and review of property systems.
  • Assisting in holding official conduct/performance meetings, and creating employee disciplinary documentation.
  • Planning and leading staff meetings.
  • Identifying and implementing opportunities to increase staff engagement and recognition.
  • Responding to guest reviews and analyzing trends to identify staff training opportunities, process improvement opportunities, building issues, general issues/complaints, and areas of guest satisfaction.
  • Regularly inspecting building and facilities; identifying and communicating issues to maintenance/housekeeping.
  • Identifying and recommending areas for capital improvements and expenditures to the General Manager and owners.
  • Ensuring standards for building and room cleanliness are maintained.
  • Maintaining relationship with maintenance/housekeeping supervisor and assisting in hiring and directing the work of contractors at the property.
  • Monitoring inventory and purchasing supplies required for the operation of the properties.
  • Managing property store/laundry inventories and sales; report monthly sales to accounting.
  • Reconciling and auditing cash intake to ensure proper cash handling procedures are being followed; making regular bank deposits of cash collected and updating accounting regarding any special cash transactions or irregularities.
  • Regularly providing expense reports, records, and receipts to accounting.
  • Monitoring employee timecards and attendance records for adherence to time and attendance policies; updating timecards as necessary to properly reflect actual time worked.
  • Assisting in processing property reservations and group booking inquiries as necessary.
  • Daily auditing of guest communication channels, such as email inboxes and OTA inquiries, to ensure that guest questions and requests are responded to quickly and appropriately.
  • Monthly auditing of OTA records to ensure that booking commissions are accurately billed and paid.
  • Serving as a point of contact for event inquiries and collaborating with cafe to ensure that an accurate event calendar is maintained, invoices are created and paid, and that appropriate staffing and set-up is provided for events; assistance at special events and private functions, if needed.  
  • Maintaining a close working relationship with the hotel's cafe/bar staff.
  • Assisting with creating weekly housekeeping schedules and staffing forecasts as necessary.
  • Assisting in posting opportunities for employment, screening resumes, and interviewing applicants for employment.
  • Assisting in creating and updating training materials and training schedules.
  • Other duties as assigned.

 

Applicant Qualifications:

Candidates for this position must be:

  • Friendly and service-oriented
  • Ability to situationally adapt and read guests to better anticipate their needs
  • Punctual and reliable
  • Confident and hardworking
  • Hospitable
  • Flexible in duties assigned and scheduling
  • A multi-tasker and problem-solver
  • Detail-oriented
  • A strong leader, communicator, organizer, and motivator
  • Passionate about creating an exceptional experience for all guests
  • Able to work well under pressure and in a fast-paced environment
  • Able to accurately follow instructions, both verbal and written
  • Able to work independently and without supervision
  • Able to communicate effectively and patiently with guests and staff, including international travelers (multi-language fluency a major plus!)
  • Able to resolve problems/conflicts in a diplomatic and tactful manner
  • Knowledgeable about Chicago/neighborhood events, restaurants, bars, attractions, sites, and transportation
  • Computer literate and able to learn front desk programs
  • A high school graduate; some college or college degree preferred
  • Able to stand on feet throughout the shift, with intermittent periods of walking
  • Able to occasionally lift, carry, push & pull up to 50 lbs with assistance
  • Able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
  • Able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
  • Able to walk outside in a variety of weather conditions (rain, wind, heat)
  • Able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The ideal candidate will possess 4 years of hotel supervisory experience.

 

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are unable to sponsor applicants for visas.

 

Pay, Schedule, and Location:

This is a full-time, salaried, exempt position located primarily at FieldHouse Jones.  Schedule will vary based upon company and property needs; flexibility is required in this area.  Long hours, work on weekends and holidays, on-call shifts, and more than 40 hours of work per week may be required.

 

Benefits include Paid Time Off, property discounts, eligibility to join the company's group health insurance plan after 60 days (25% coverage, Only PPO option available), and the opportunity to join a growing multi-state hotel management company!



Job Details

Reference # 43131
Posted on 12 Jun 2019
Closes on 12 Jul 2019 14:26
Property name FieldHouse Jones Nashville
Location(s) Nashville, TN
City Name
Department Operations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits PTO, Medical
More details (document)
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