Overnight Frontdesk Agent - Chicago, IL 43234 https://inntrack.snaphire.com/job?jobmc=43234GOOGLE https://inntrack.snaphire.com/job?jobmc=43234GOOGLE
Careers at Bedderman Lodging Bedderman Lodging
Salary:

Location: Chicago, IL 60657 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours: Full-time

Date Posted: 14 Jun 2019

Valid Through: 14 Jul 2019 16:46

About Us:

The Wheelhouse Hotel brings unpretentious luxury lodging to Chicago's spirited Wrigleyville neighborhood. Just steps away from all the action yet miles away from ordinary, guests have a front row seat to a hyper-local experience. Nestled in between Chicago's boisterous restaurants and lively bars, The Wheelhouse Hotel is walking distance from the Addison L stop on the Red Line and a quick two-block walk from historic Wrigley Field. With design in mind, our hotel features an all-star interior including many found objects and a whimsical floating baseball bat installation as the focal point of our lobby.  Whether guests are in town for a baseball game or looking to explore the city on a more local level, our luxe accommodations, unexpected surprises, attentive service, and delightful design be the backdrop to an unforgettable Windy City stay.

 

Position Responsibilities:

We are searching for individuals that are looking for more than just another job!  Frontdesk Agents are able to directly impact not only our guests' impressions of the hotel, but their perception of the entire city of Chicago.  We consider our staff to be one of our most important amenities as we are always willing to provide recommendations, directions, or just a friendly smile to our guests :)

 

As a Frontdesk Agent, your responsibilities might include, but are not limited to, the following:

  • Greeting guests and completing the check-in steps. These include confirming guest booking is correct, collecting/processing credit card and cash payments, coding electronic keys, reviewing property policies, directing guests to their rooms, assisting with luggage as needed, and updating booking in frontdesk system.
  • Assisting guests with check-out by confirming bill is paid in full, collecting keys, storing luggage as needed, and updating booking.
  • Conversing with guests in a friendly manner, answering guest questions, and providing directions and/or recommendations on popular sites, restaurants, and general things to do and see in Chicago.
  • Answering phone inquiries and processing phone reservations through our property management system.
  • Monitoring frontdesk email inbox and responding to guest questions or forwarding to proper contact.
  • Handling guest concerns or complaints and involving manager as necessary.
  • Ensuring daily housekeeping manifest is accurate by auditing room statuses.
  • Monitoring the lobby and frontdesk area to ensure that all spaces are perfectly clean, neat, and organized.  Light cleaning duties will be required as necessary including emptying trash bins, general tidying up, wiping surfaces, and ensuring paper and office products are in stock.
  • Communicating important information or events from your shift to the relieving Frontdesk Agent and providing written summary in internal system.
  • Other duties as assigned.

 

Applicant Qualifications:

Candidates for this position must be:

  • Friendly
  • Service-oriented
  • Punctual
  • Reliable
  • Confident
  • Hardworking
  • Hospitable
  • Flexible in duties assigned
  • A multi-tasker
  • A problem-solver
  • Detail-oriented
  • Able to work independently and without supervision
  • Able to communicate effectively and patiently with international guests (multi-language fluency a major plus!)
  • Knowledgeable about Chicago/Wrigleyville events, restaurants, bars, attractions, sites, and transportation
  • Computer literate and able to learn frontdesk programs
  • High school graduate; some college or college degree preferred
  • Able to climb stairs, stand for an entire eight-hour shift, and lift up to 50 pounds

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are unable to sponsor applicants for visas.

 

Pay, Schedule, and Location:  

This position is based at The Wheelhouse Hotel located at 3475 N. Clark St. Chicago, IL 60657.  The starting hourly pay rate is $14 and may vary with experience.

 

Applicants must be available to work five Overnight shifts per week.  Shifts are designated as: Morning 7am-3:20pm, Evening 3pm-11:20pm, and Overnight 11pm-7:20am.   The exact days of the week will vary with scheduling and business needs.  Scheduled hours may vary or change depending upon department needs.

 

As we are in the hospitality market, it is expected that all applicants are regularly available for scheduled shifts on weekends and holidays.  Requested days off are granted according to business needs.

Overnight Frontdesk Agent - Chicago, IL

About Us:

The Wheelhouse Hotel brings unpretentious luxury lodging to Chicago's spirited Wrigleyville neighborhood. Just steps away from all the action yet miles away from ordinary, guests have a front row seat to a hyper-local experience. Nestled in between Chicago's boisterous restaurants and lively bars, The Wheelhouse Hotel is walking distance from the Addison L stop on the Red Line and a quick two-block walk from historic Wrigley Field. With design in mind, our hotel features an all-star interior including many found objects and a whimsical floating baseball bat installation as the focal point of our lobby.  Whether guests are in town for a baseball game or looking to explore the city on a more local level, our luxe accommodations, unexpected surprises, attentive service, and delightful design be the backdrop to an unforgettable Windy City stay.

 

Position Responsibilities:

We are searching for individuals that are looking for more than just another job!  Frontdesk Agents are able to directly impact not only our guests' impressions of the hotel, but their perception of the entire city of Chicago.  We consider our staff to be one of our most important amenities as we are always willing to provide recommendations, directions, or just a friendly smile to our guests :)

 

As a Frontdesk Agent, your responsibilities might include, but are not limited to, the following:

  • Greeting guests and completing the check-in steps. These include confirming guest booking is correct, collecting/processing credit card and cash payments, coding electronic keys, reviewing property policies, directing guests to their rooms, assisting with luggage as needed, and updating booking in frontdesk system.
  • Assisting guests with check-out by confirming bill is paid in full, collecting keys, storing luggage as needed, and updating booking.
  • Conversing with guests in a friendly manner, answering guest questions, and providing directions and/or recommendations on popular sites, restaurants, and general things to do and see in Chicago.
  • Answering phone inquiries and processing phone reservations through our property management system.
  • Monitoring frontdesk email inbox and responding to guest questions or forwarding to proper contact.
  • Handling guest concerns or complaints and involving manager as necessary.
  • Ensuring daily housekeeping manifest is accurate by auditing room statuses.
  • Monitoring the lobby and frontdesk area to ensure that all spaces are perfectly clean, neat, and organized.  Light cleaning duties will be required as necessary including emptying trash bins, general tidying up, wiping surfaces, and ensuring paper and office products are in stock.
  • Communicating important information or events from your shift to the relieving Frontdesk Agent and providing written summary in internal system.
  • Other duties as assigned.

 

Applicant Qualifications:

Candidates for this position must be:

  • Friendly
  • Service-oriented
  • Punctual
  • Reliable
  • Confident
  • Hardworking
  • Hospitable
  • Flexible in duties assigned
  • A multi-tasker
  • A problem-solver
  • Detail-oriented
  • Able to work independently and without supervision
  • Able to communicate effectively and patiently with international guests (multi-language fluency a major plus!)
  • Knowledgeable about Chicago/Wrigleyville events, restaurants, bars, attractions, sites, and transportation
  • Computer literate and able to learn frontdesk programs
  • High school graduate; some college or college degree preferred
  • Able to climb stairs, stand for an entire eight-hour shift, and lift up to 50 pounds

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are unable to sponsor applicants for visas.

 

Pay, Schedule, and Location:  

This position is based at The Wheelhouse Hotel located at 3475 N. Clark St. Chicago, IL 60657.  The starting hourly pay rate is $14 and may vary with experience.

 

Applicants must be available to work five Overnight shifts per week.  Shifts are designated as: Morning 7am-3:20pm, Evening 3pm-11:20pm, and Overnight 11pm-7:20am.   The exact days of the week will vary with scheduling and business needs.  Scheduled hours may vary or change depending upon department needs.

 

As we are in the hospitality market, it is expected that all applicants are regularly available for scheduled shifts on weekends and holidays.  Requested days off are granted according to business needs.

Job Details

Reference # 43234
Posted on 14 Jun 2019
Closes on 14 Jul 2019 16:46
Property name The Wheelhouse Hotel
Location(s) Chicago, IL
City Name
Department
Career level
Hours/Status Full-time
Pay range ($low) 14.0
Pay range ($high) 14.5
Bonuses No
Benefits
More details (document)
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