Front Desk Agent (Day Shift + Overnight Availability) - Detroit, MI 43420 https://inntrack.snaphire.com/job?jobmc=43420GOOGLE https://inntrack.snaphire.com/job?jobmc=43420GOOGLE
Careers at Shinola Hotel Shinola Hotel
Salary:

Location: Detroit, MI USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
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As a member of our front desk team you will be responsible for efficiently operating all functions of the front desk. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests' questions and concerns. It is the primary responsibility of our front desk agent to create guest loyalty by providing professional, polished and unparalleled service when assisting guests in creating experiences

We are seeking individuals with an outgoing and upbeat personality.

Key Responsibilities 
 
 Handle all check-in and check-out of guests.   Handle all guest requests prior and during stay  Handle all room payment procedures  Communicate with all other departments of the hotel  To ensure that all hotel standards and procedures are followed  To manage daily billing and payment of rooms  Handle all guest communication (email-phone-in person)  Update shift log book

Concierge
 
 Handle all guest concierge requests  Handle guest restaurant reservations  Handle guest theatre ticket etc…  Be familiar with all properties/venues/restaurants operating on the property as well as off property  Be familiar with all ongoing events in Detroit  Update concierge logbook
 
Room Reservations
 
 Assist reservations department in taking room reservations  Assist in maximizing hotel room sales

Skills & Qualifications
 
 Use of windows  Good English skills verbal and written  Good phone etiquette  Good email skills  Great communicator  Great multi tasker  Adaptability: coping with the diversity of customers and their needs  Good relationship skills  Outgoing personality  Able to stand for 8hr shifts  Able to work a flexible schedule- weekend and holidays
 
A Plus
 
 Bi lingual/multi lingual a plus  Prior hotel front desk experience  Familiar with fashion brands  Good general level of education  Customer service experience

Front Desk Agent (Day Shift + Overnight Availability) - Detroit, MI

As a member of our front desk team you will be responsible for efficiently operating all functions of the front desk. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests' questions and concerns. It is the primary responsibility of our front desk agent to create guest loyalty by providing professional, polished and unparalleled service when assisting guests in creating experiences

We are seeking individuals with an outgoing and upbeat personality.

Key Responsibilities 
 
 Handle all check-in and check-out of guests.   Handle all guest requests prior and during stay  Handle all room payment procedures  Communicate with all other departments of the hotel  To ensure that all hotel standards and procedures are followed  To manage daily billing and payment of rooms  Handle all guest communication (email-phone-in person)  Update shift log book

Concierge
 
 Handle all guest concierge requests  Handle guest restaurant reservations  Handle guest theatre ticket etc…  Be familiar with all properties/venues/restaurants operating on the property as well as off property  Be familiar with all ongoing events in Detroit  Update concierge logbook
 
Room Reservations
 
 Assist reservations department in taking room reservations  Assist in maximizing hotel room sales

Skills & Qualifications
 
 Use of windows  Good English skills verbal and written  Good phone etiquette  Good email skills  Great communicator  Great multi tasker  Adaptability: coping with the diversity of customers and their needs  Good relationship skills  Outgoing personality  Able to stand for 8hr shifts  Able to work a flexible schedule- weekend and holidays
 
A Plus
 
 Bi lingual/multi lingual a plus  Prior hotel front desk experience  Familiar with fashion brands  Good general level of education  Customer service experience

Job Details

Reference # 43420
Posted on
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Property name Shinola Hotel
Location(s) Detroit, MI
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