Spa Front Desk Concierge - New York, NY 43427 https://inntrack.snaphire.com/job?jobmc=43427GOOGLE https://inntrack.snaphire.com/job?jobmc=43427GOOGLE
Careers at The Greenwich Hotel The Greenwich Hotel
Salary:

Location: New York, NY 10013-2338 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Spa & Recreation
Career Level: Entry
Work Hours: Full-time

Date Posted: 08 Nov 2019

Valid Through: 08 Dec 2019 09:23

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

Job Responsibilities: 

    • Keep work area clean and neat at all times.
    • Must follow all Standards and Procedures as taught by trainers or Spa Supervisor.
    • To ensure that a high standard of service is maintained throughout the Spa.
    • Assist in the operations of all spa departments as required:
    • Front Desk
    • Spa Retail Area
    • Relaxation Area
    • Changing Room Area
    • Sales and Marketing
    • Spa Suite
    • Report dysfunctional equipment to Spa Operations Supervisor.
    • To maintain inventory of supplies for the operations of the spa reception
    • Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
    • Must have good telephone skills and follow Shibui telephone etiquette.
    • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Supervisor
    • To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
    • Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.
    • Oversees incoming and outgoing guest and spa colleague business-related emails.
    • To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
    • Ensure that the reception area is tidy, clean and stocked at all times.
    • Print confirmation letters and pull files for the next business day.
    • To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
    • To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the client's needs are of first importance.
    • To assist in the smooth flow of the guest's journey throughout the day.
    • Must be a team player and assist all spa and hotel colleagues where necessary.
    • To perform opening and closing duties.
    • To have a thorough understanding of Book 4 Time, all treatments offered in the spa and all retail products.
    • Prepare gift certificates and make pre-payment arrangements
    • To attend daily line-ups, weekly and monthly spa meetings.
    • To perform all daily assigned Spa Concierge Tasks

    Sales and Marketing

    • Will be expected to assist various demonstrations and events.
    • To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Director.

    Training

    • Must attend all training courses as deemed necessary.
    • Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.

    Educational Background

    • Must possess a good written and verbal command in the English Language and have a thorough knowledge of the spa industry.

    Assisting our clients

    • Awareness and sensitivity to the concept of luxury and quality
    • Responsive and genuine with customers
    • Sustains performance
    • Confident with customers

    Working together as Colleagues

    • Communicates a compelling vision
    • Inspires co-operation and commitment
    • Adapts work style and ethics appropriately
    • Actively listens and builds on other ideas
    • Effectively understands and uses resources
    • Is culturally sensitive
    • Good written and verbal skills

     

    Promoting a Climate of Enthusiasm

    • Has energy and drive
    • A sense of urgency
    • Motivating individual
    • Communicates clearly
    • Open to feedback and learning
    • Possess potential to grow

    Acting with Responsibility

    • Establishes accountability for self and others
    • Can identify core issues and problems
    • Emotionally stable and mature
    • Accepts feedback
    • Manages responsibilities

    Additional Core Competencies

    1. Reading, writing and oral proficiency in the English language.
    2. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
    3. Must be self-motivated.
    4. Must be flexible and able to work efficiently under pressure.
    5. Must work in a safe, prudent and organized manner.
    6. Must have mathematical skills, technical aptitude and spa knowledge.
    7. Knowledge of specific spa industry applications is desirable, such as spa soft.
    8. Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, PBX/Switchboard and OPERA
    9. Must have a commitment to follow all policies and procedures as they relate to the Spa and hotel.
    10. Must have knowledge of current spa trends in the industry
    11. Must be able to relate to all levels of management and colleagues.
    12. Must have excellent interpersonal and communication skills
    13. Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment.
    14. Must be open to learning about treatments and concepts that derive from other cultures.
    15. To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.
    16. To be adaptable and accountable for all actions.
    17. Consistently strive for a higher level of achievement both personally and professionally
    18. Must take into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction.
    19. Must be willing to be proactive, take initiative and be held accountable when dealing with guests.
    20. Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable.

     

    PHYSICAL, COGNITIVE, SOCIAL AND ENVIRONMENTAL REQUIREMENTS

    NOTE:   All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

    PHYSICAL DEMANDS ANALYSIS

    Position:             

    • Sitting
    • Standing/walking
    • Stair climbing to access various locations within the hotel
    • Picking up of boxes with salon product retail product, massage beds and toweling.

    Repetitions:       

    • Sitting: 0 hour per day
    • Standing/walking: 8 hours per day
    • Stair climbing: 2x day
    • Squatting/kneeling: frequently

    Sensory:             

    • Sight for using computer, doing paperwork and observing guest.
    • Must be able to climb stairs

    Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

Spa Front Desk Concierge - New York, NY

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

Job Responsibilities: 

    • Keep work area clean and neat at all times.
    • Must follow all Standards and Procedures as taught by trainers or Spa Supervisor.
    • To ensure that a high standard of service is maintained throughout the Spa.
    • Assist in the operations of all spa departments as required:
    • Front Desk
    • Spa Retail Area
    • Relaxation Area
    • Changing Room Area
    • Sales and Marketing
    • Spa Suite
    • Report dysfunctional equipment to Spa Operations Supervisor.
    • To maintain inventory of supplies for the operations of the spa reception
    • Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
    • Must have good telephone skills and follow Shibui telephone etiquette.
    • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Supervisor
    • To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
    • Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.
    • Oversees incoming and outgoing guest and spa colleague business-related emails.
    • To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
    • Ensure that the reception area is tidy, clean and stocked at all times.
    • Print confirmation letters and pull files for the next business day.
    • To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
    • To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the client's needs are of first importance.
    • To assist in the smooth flow of the guest's journey throughout the day.
    • Must be a team player and assist all spa and hotel colleagues where necessary.
    • To perform opening and closing duties.
    • To have a thorough understanding of Book 4 Time, all treatments offered in the spa and all retail products.
    • Prepare gift certificates and make pre-payment arrangements
    • To attend daily line-ups, weekly and monthly spa meetings.
    • To perform all daily assigned Spa Concierge Tasks

    Sales and Marketing

    • Will be expected to assist various demonstrations and events.
    • To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Director.

    Training

    • Must attend all training courses as deemed necessary.
    • Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.

    Educational Background

    • Must possess a good written and verbal command in the English Language and have a thorough knowledge of the spa industry.

    Assisting our clients

    • Awareness and sensitivity to the concept of luxury and quality
    • Responsive and genuine with customers
    • Sustains performance
    • Confident with customers

    Working together as Colleagues

    • Communicates a compelling vision
    • Inspires co-operation and commitment
    • Adapts work style and ethics appropriately
    • Actively listens and builds on other ideas
    • Effectively understands and uses resources
    • Is culturally sensitive
    • Good written and verbal skills

     

    Promoting a Climate of Enthusiasm

    • Has energy and drive
    • A sense of urgency
    • Motivating individual
    • Communicates clearly
    • Open to feedback and learning
    • Possess potential to grow

    Acting with Responsibility

    • Establishes accountability for self and others
    • Can identify core issues and problems
    • Emotionally stable and mature
    • Accepts feedback
    • Manages responsibilities

    Additional Core Competencies

    1. Reading, writing and oral proficiency in the English language.
    2. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
    3. Must be self-motivated.
    4. Must be flexible and able to work efficiently under pressure.
    5. Must work in a safe, prudent and organized manner.
    6. Must have mathematical skills, technical aptitude and spa knowledge.
    7. Knowledge of specific spa industry applications is desirable, such as spa soft.
    8. Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, PBX/Switchboard and OPERA
    9. Must have a commitment to follow all policies and procedures as they relate to the Spa and hotel.
    10. Must have knowledge of current spa trends in the industry
    11. Must be able to relate to all levels of management and colleagues.
    12. Must have excellent interpersonal and communication skills
    13. Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment.
    14. Must be open to learning about treatments and concepts that derive from other cultures.
    15. To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.
    16. To be adaptable and accountable for all actions.
    17. Consistently strive for a higher level of achievement both personally and professionally
    18. Must take into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction.
    19. Must be willing to be proactive, take initiative and be held accountable when dealing with guests.
    20. Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable.

     

    PHYSICAL, COGNITIVE, SOCIAL AND ENVIRONMENTAL REQUIREMENTS

    NOTE:   All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

    PHYSICAL DEMANDS ANALYSIS

    Position:             

    • Sitting
    • Standing/walking
    • Stair climbing to access various locations within the hotel
    • Picking up of boxes with salon product retail product, massage beds and toweling.

    Repetitions:       

    • Sitting: 0 hour per day
    • Standing/walking: 8 hours per day
    • Stair climbing: 2x day
    • Squatting/kneeling: frequently

    Sensory:             

    • Sight for using computer, doing paperwork and observing guest.
    • Must be able to climb stairs

    Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

Job Details

Reference # 43427
Posted on 08 Nov 2019
Closes on 08 Dec 2019 09:23
Property name
Location(s) New York, NY
City Name
Department Spa & Recreation
Career level Entry
Hours/Status Full-time
Pay range ($low) 19.5
Pay range ($high) 20.0
Bonuses No
Benefits Commission on Spa Products sold by you, Benefit Options extended after 90 days
More details (document)
This site is powered by SnapHire (www.snaphire.com)