Front Office Supervisor-Banff, Alberta - Banff, AB 43523 https://inntrack.snaphire.com/job?jobmc=43523GOOGLE https://inntrack.snaphire.com/job?jobmc=43523GOOGLE
Careers at Canadian Rocky Mountain Resorts Canadian Rocky Mountain Resorts
Salary:

Location: Banff, AB T1L 1B3 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 22 Jun 2019

Valid Through: 22 Jul 2019 08:30

  • Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
  • Greet all guests in a friendly manner at all times
  • Act as Duty Manager when the FOM/AFOM is not present.
  • Support the Front Desk team in handling guest issues and complaints.
  • Provide regular feedback on team performance to the Front Office Manager/AFOM.
  • Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
  • Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
  • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Provide coverage for all Front Desk shifts as required, including Night Audit
  • Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
  • Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
  • Organize rooming lists for tour groups, weddings and corporate functions
  • Set up all billing and packages for groups and weddings.
  • Complete all Opera system duties
  • Other duties as required.
    • Previous Hotel Front Desk experience is required
    • Extensive Opera PMS experience required
    • Positive attitude and a passion for customer service.
    • Previous leadership or supervisory experience is an asset.
    • Able to work under pressure and think on your feet to solve problems.
    • Organized with strong attention to detail.
    • A team player who can support and motivate others to succeed.
    • Must have the ability to work independently and remain calm in the event of emergency situations arise

Front Office Supervisor-Banff, Alberta - Banff, AB

  • Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
  • Greet all guests in a friendly manner at all times
  • Act as Duty Manager when the FOM/AFOM is not present.
  • Support the Front Desk team in handling guest issues and complaints.
  • Provide regular feedback on team performance to the Front Office Manager/AFOM.
  • Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
  • Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
  • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Provide coverage for all Front Desk shifts as required, including Night Audit
  • Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
  • Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
  • Organize rooming lists for tour groups, weddings and corporate functions
  • Set up all billing and packages for groups and weddings.
  • Complete all Opera system duties
  • Other duties as required.
    • Previous Hotel Front Desk experience is required
    • Extensive Opera PMS experience required
    • Positive attitude and a passion for customer service.
    • Previous leadership or supervisory experience is an asset.
    • Able to work under pressure and think on your feet to solve problems.
    • Organized with strong attention to detail.
    • A team player who can support and motivate others to succeed.
    • Must have the ability to work independently and remain calm in the event of emergency situations arise

Job Details

Reference # 43523
Posted on 22 Jun 2019
Closes on 22 Jul 2019 08:30
Property name
Location(s) Banff, AB
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits Subsidized shared accommodation and many other perks
More details (document)
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