Sales & Catering Coordinator - South Bend, IN 43630 https://inntrack.snaphire.com/job?jobmc=43630GOOGLE https://inntrack.snaphire.com/job?jobmc=43630GOOGLE
Careers at UCC - DoubleTree by Hilton South Bend UCC - DoubleTree by Hilton South Bend
Salary: 13.0 14.0 HOUR USD

Location: South Bend, IN 123 N. Dr. Martin Luther King Jr. Blvd. South Bend IN 46601 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Sales & Marketing
Career Level: Experienced
Work Hours: Full-time

Date Posted: 25 Jun 2019

Valid Through: 25 Jul 2019 08:59

The DoubleTree by Hilton South Bend is looking for a Sales & Catering Coordinator to join our team.  This great Indiana hotel is situated in the heart of downtown South Bend, only steps away to a number of business corporations, and offers direct access to the adjacent Century Center.  This 9 story atrium hotel offers a stunning views of the St. Joseph river, and nine versatile meeting rooms for up to 600 guests.  Our full service DoubleTree by Hilton Hotel offers an onsite Restaurant, Bar, and Starbucks. 

JOB SUMMARY 

Responsible for maintaining the administrative organization and effectiveness of the Sales & Catering Department. This is accomplished thorough basic administrative support, working on special projects as assigned and being proactive and responsive in a timely, friendly, tactful and professional manner.

 QUALIFICATION STANDARDS 

Education & Experience:

  • Minimum of 2 years general catering and/or office experience. Must have strong administrative office skills
  • College degree; High school diploma
  • Must be proficient in Windows
  • Ability to communicate in English with guests/visitors/vendors and hotel staff to their understanding.
  • Fluency in a second language, helpful

 General Requirements:

    • Excellent Phone Skills exuding a "smiling voice" to the customer. Must be polite, professional and ask how they can assist the customer and take responsibility for handling the questions and requests of the customer
    • Adept on property PMS and database systems
    • Well organized, detail oriented with excellent follow-up skills
    • Thorough knowledge of the hotels layout, rate structure, meeting space, group capacities and capabilities
    • Must be customer focused, self-motivated, approachable and able to work with different departments
  • Must possess a high level of creativity, enthusiasm and flexibility 

DUTIES & FUNCTIONS 

Fundamental Requirements: 

  • Performs daily office duties including proposals, contracts, filing, faxing, copying, creation of files, gift certificates and mail.
  • Answers sales phone lines in a timely manner based on DoubleTree by Hilton standards
  • Takes messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson immediately. Follow-up with the sales manager to ensure client was contacted
  • The ability to effectively execute/maintain the sales process through handling of site tours and inquiry calls
  • Maintains an orderly office inclusive of the filing system
  • Assists Sales & Catering Teams in organizing tradeshows and sending collateral, proposal and contract to customers if needed.
  • Attends catering/private dining meetings, as requested and keeps notes
  • Maintains orderly inventory of collateral/giveaway items
  • Orders office supplies
  • Performs other related duties as outlined by Director of Sales and Marketing. Handle walk-ins and in-house customer requests, as needed
  • Distributes Weekly and Daily BEO Packets, Group Resumes, and other appropriate weekly communications to operations team
  • Secure payment for catering/private dining events
  • Creates daily reader board and door signage for events
  • Review bills and send event follow-up correspondence/evaluations
  • Client Prospecting and Networking, as requested by Director of Sales & General Manager

The DoubleTree Hotel is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law. We are a drug free work place.

Sales & Catering Coordinator - South Bend, IN

The DoubleTree by Hilton South Bend is looking for a Sales & Catering Coordinator to join our team.  This great Indiana hotel is situated in the heart of downtown South Bend, only steps away to a number of business corporations, and offers direct access to the adjacent Century Center.  This 9 story atrium hotel offers a stunning views of the St. Joseph river, and nine versatile meeting rooms for up to 600 guests.  Our full service DoubleTree by Hilton Hotel offers an onsite Restaurant, Bar, and Starbucks. 

JOB SUMMARY 

Responsible for maintaining the administrative organization and effectiveness of the Sales & Catering Department. This is accomplished thorough basic administrative support, working on special projects as assigned and being proactive and responsive in a timely, friendly, tactful and professional manner.

 QUALIFICATION STANDARDS 

Education & Experience:

  • Minimum of 2 years general catering and/or office experience. Must have strong administrative office skills
  • College degree; High school diploma
  • Must be proficient in Windows
  • Ability to communicate in English with guests/visitors/vendors and hotel staff to their understanding.
  • Fluency in a second language, helpful

 General Requirements:

    • Excellent Phone Skills exuding a "smiling voice" to the customer. Must be polite, professional and ask how they can assist the customer and take responsibility for handling the questions and requests of the customer
    • Adept on property PMS and database systems
    • Well organized, detail oriented with excellent follow-up skills
    • Thorough knowledge of the hotels layout, rate structure, meeting space, group capacities and capabilities
    • Must be customer focused, self-motivated, approachable and able to work with different departments
  • Must possess a high level of creativity, enthusiasm and flexibility 

DUTIES & FUNCTIONS 

Fundamental Requirements: 

  • Performs daily office duties including proposals, contracts, filing, faxing, copying, creation of files, gift certificates and mail.
  • Answers sales phone lines in a timely manner based on DoubleTree by Hilton standards
  • Takes messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson immediately. Follow-up with the sales manager to ensure client was contacted
  • The ability to effectively execute/maintain the sales process through handling of site tours and inquiry calls
  • Maintains an orderly office inclusive of the filing system
  • Assists Sales & Catering Teams in organizing tradeshows and sending collateral, proposal and contract to customers if needed.
  • Attends catering/private dining meetings, as requested and keeps notes
  • Maintains orderly inventory of collateral/giveaway items
  • Orders office supplies
  • Performs other related duties as outlined by Director of Sales and Marketing. Handle walk-ins and in-house customer requests, as needed
  • Distributes Weekly and Daily BEO Packets, Group Resumes, and other appropriate weekly communications to operations team
  • Secure payment for catering/private dining events
  • Creates daily reader board and door signage for events
  • Review bills and send event follow-up correspondence/evaluations
  • Client Prospecting and Networking, as requested by Director of Sales & General Manager

The DoubleTree Hotel is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law. We are a drug free work place.

Job Details

Reference # 43630
Posted on 25 Jun 2019
Closes on 25 Jul 2019 08:59
Property name DoubleTree by Hilton South Bend
Location(s) South Bend, IN
City Name
Department Sales & Marketing
Career level Experienced
Hours/Status Full-time
Pay range ($low) 13.0
Pay range ($high) 14.0
Bonuses
Benefits Competative Wages, Benefits, Free Parking, Meal Program, & Hilton Travel Discounts
More details (document)
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