Guest Services Representative - Toronto, ON 43760 https://inntrack.snaphire.com/job?jobmc=43760GOOGLE https://inntrack.snaphire.com/job?jobmc=43760GOOGLE
Careers at EG - The Westin Toronto Airport Hotel EG - The Westin Toronto Airport Hotel
Salary:

Location: Toronto, ON M9W 5N4 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 13 Sep 2019

Valid Through: 13 Oct 2019 13:04

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

    • Maintain a warm and friendly demeanour at all times with guests and associates.
    • Comply with all company standards (ie. Westin WELCOME etc.)
    • Interact with all guests during check-in and check-out procedure.
    • Create and cancel reservations as required, handle check in and check outs.
    • Greet all incoming and outgoing calls in a professional and timely manner.
    • Review logbook, and Intranet daily and complete all tasks on checklist.
    • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates
    • Balance and prepare individual paperwork for closing of shift with hotel standards
    • Work closely and maintain proper communication with all hotel departments, mainly with sales dept.
    • Handle guest registration and room assignments, accommodating special requests whenever possible.
    • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
    • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.
    • Assist with responsibilities and duties in the absence or heavy volume in the areas of Service Express Bellman or Agents.
    • Perform other duties assigned by supervisor or department manager.

Job Skills: 

    • High School or equivalent.
    • Minimum of 2 year hotel/customer service capacity.
    • Able to read, write and communicate effectively in English.
    • Able to lift 10-20lbs, and, carry up to 50lbs.
    • Bending/Kneeling - ability to bend to lower level cabinets and banquet storage room.
    • Continually moving at a fast pace
    • Must be able to stand for up to 8 hours a shift.
    • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by customers.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
    • Must work well under pressure and be able to prioritize tasks.
    • Must possess strong computer skills.
    • Basic accounting skills, handle cash and credit cards.

Unionized Position: No

Work Schedule:Must be able to work various shifts including: evenings, days, weekends and holidays, based on needs.

We value our associates and promote a true dynamic team with fun challenges and rewards that bring us together. The successful applicant will be eligible for Health & Dental benefits, RRSP, room discounts worldwide and many more great benefits.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

We look forward to hearing from you!

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted. The Westin Toronto Airport Hotel is an equal opportunity employer.

Guest Services Representative - Toronto, ON

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

    • Maintain a warm and friendly demeanour at all times with guests and associates.
    • Comply with all company standards (ie. Westin WELCOME etc.)
    • Interact with all guests during check-in and check-out procedure.
    • Create and cancel reservations as required, handle check in and check outs.
    • Greet all incoming and outgoing calls in a professional and timely manner.
    • Review logbook, and Intranet daily and complete all tasks on checklist.
    • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates
    • Balance and prepare individual paperwork for closing of shift with hotel standards
    • Work closely and maintain proper communication with all hotel departments, mainly with sales dept.
    • Handle guest registration and room assignments, accommodating special requests whenever possible.
    • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
    • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.
    • Assist with responsibilities and duties in the absence or heavy volume in the areas of Service Express Bellman or Agents.
    • Perform other duties assigned by supervisor or department manager.

Job Skills: 

    • High School or equivalent.
    • Minimum of 2 year hotel/customer service capacity.
    • Able to read, write and communicate effectively in English.
    • Able to lift 10-20lbs, and, carry up to 50lbs.
    • Bending/Kneeling - ability to bend to lower level cabinets and banquet storage room.
    • Continually moving at a fast pace
    • Must be able to stand for up to 8 hours a shift.
    • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by customers.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
    • Must work well under pressure and be able to prioritize tasks.
    • Must possess strong computer skills.
    • Basic accounting skills, handle cash and credit cards.

Unionized Position: No

Work Schedule:Must be able to work various shifts including: evenings, days, weekends and holidays, based on needs.

We value our associates and promote a true dynamic team with fun challenges and rewards that bring us together. The successful applicant will be eligible for Health & Dental benefits, RRSP, room discounts worldwide and many more great benefits.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

We look forward to hearing from you!

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted. The Westin Toronto Airport Hotel is an equal opportunity employer.

Job Details

Reference # 43760
Posted on 13 Sep 2019
Closes on 13 Oct 2019 13:04
Property name
Location(s) Toronto, ON
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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