Resident Services Director - Elizabethtown, KY 43880 https://inntrack.snaphire.com/job?jobmc=43880GOOGLE https://inntrack.snaphire.com/job?jobmc=43880GOOGLE
Careers at Allegro Senior Living LLC Allegro Senior Living LLC
Salary:

Location: Elizabethtown, KY USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted: 02 Jul 2019

Valid Through: 01 Aug 2019 10:54

Our Company

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Georgia, and Missouri with a home office in St. Louis, MO. 

Our Community

Be Inspired By Down Home Comfort…Come home to Allegro's distinctive assisted living and memory care community in Elizabethtown, Kentucky. Surrounded by warm Southern hospitality in the heart of Kentucky, you'll be close to a unique shopping district and a wide variety of entertainment. And when you're at home, you'll find a wide array of services and amenities that inspire activity and friendship. Relax after a home cooked meal and visit with friends whenever you like. And the attentive staff is on call 24 hours a day to assist you with anything you need. Pamper yourself in a dedicated community that's proud to be "the neighbor that cares."

The Role

The Resident Services Director (RSD) is responsible for oversight of the day to day activities in Assisted Living (AL), including resident services, associate management, general administration and physical maintenance. Provision of excellent resident services in accordance with all applicable law and regulations to achieve a deficiency-free survey is essential. Supervision of the AL must be in strict accordance with Company policies and procedures, with an emphasis on effective and efficient realization of the owner's goals. The RSD must keep in mind that maintaining excellent service, high occupancy, and high resident and associate satisfaction is always the goal of the Community.

Areas of Responsibility:

RESIDENT CARE

  • Support a safe environment for all the residents, their visitors and the associates of the AL Department regarding infection control and life safety.
  • Create an individualized service plan for each resident in AL with input from Care Staff, updating per policy and as needed. Ensure Care Staff maintains current knowledge of residents' activities of daily living (ADL) needs and requirements.
  • Supervise and assist the Care Team in provision of routine care of the residents according to federal and state law/regulations and Company policy, striving to help residents achieve and maintain the greatest level of independence possible.
  • Communicate with families, residents and appropriate health care providers regarding areas of concern, and collaborate to find solutions.                                                                                
  • Monitor overall health and wellbeing of the residents and evaluate resident condition according to state regulations and Company policy. Immediately report all changes in resident's condition with recommendations and evaluations to the Executive Director.
  • Interact with the resident's physician, pharmacist, medical personnel and families/responsible party as needed and required by pertinent law and regulations, and Company policy.
  • Approach all encounters with residents and associates in a friendly, professional, service-oriented manner.
  • Establish good working relationships with residents in accordance with Company policies.
  • Identify the ongoing needs of residents in order to maintain the highest level of wellbeing.
  • Observe, report and record changes in resident's condition or needs, reporting these to the Executive Director according to Company policy, and to other healthcare providers as appropriate.
  • Supervise the storage, distribution and discontinuation of resident's medications in accordance with state regulations and Company policy.
  • Work closely with the Sales & Marketing Department to assure timely assessment of prospects and new residents; assist with the coordination of move-ins and move-outs.
  • Implement and maintain an accurate file for each resident in AL.
  • Listen for and respond to the resident emergency call system.
  • Encourage and remind residents to attend and participate in daily activities when possible.
  • Work with the Lifestyle Departments to create activities of interest for current residents.
  • Provide services and interactions throughout the Community which delight the residents, prospects, and the greater community with inspired experiences which result in referrals and high occupancy.
  • Strive to achieve and maintain 100% compliance with the appropriate federal, state and local regulations and comply with all surveys conducted by the licensing authority.

 

ASSOCIATE MANAGEMENT

    • Ensure appropriate staffing levels through effective scheduling and maintain department staffing schedules utilizing the electronic payroll system.
    • Oversee and monitor that the Care Staff are properly accounting for hours worked using electronic payroll system. Review the time sheets in electronic payroll system daily for missed punches and correct as required. Complete a final review of time sheets prior to the end of each pay period per Company policy.
    • Recruit and hire all AL personnel utilizing the electronic payroll system. Ensure all required new hire paperwork is submitted in accordance with Company policy.
    • Develop departmental goals and competencies and evaluate all AL associates utilizing the electronic payroll system.
    • Utilize the online education program to provide associate training according to Company policy; review associate compliance with assigned training on a monthly basis.
    • Provide additional training to community associates on infection control procedures including blood borne pathogens and emergency risk management procedures as needed.
    • Supplement online classes by providing training to the Care Team on resident care activities and AL regulatory requirements, as well as other pertinent topics as needed.
    • Provide required Alzheimer's training (orientation and annual) for all associates in communities with an Ensemble Program.
    • Maintain current knowledge of federal, state and local regulations regarding residents' rights and promote associate compliance with same.
    • Provide required training regarding elopement policy and procedures to Community associates.
    • Participate in the New Associate Orientation Program.
    • Provide daily coaching and support to associates, and corrective action as needed.ADMINISTRATIVE
    •  
    • Monitor the status of market-ready apartments in AL.
    • Participate in the community Safety Committee.
    • Manage the collection and disposal of bio hazardous waste.
    • Research ways to improve AL operations and vendor services, with a focus on provision of quality service for the best price (including appropriate prior authorization on capital expenditure purchases).
    • Maintain Department compliance with the operating budget through use of purchase order system and budget control procedures.
    • Participate in the preparation of the annual operating budget for owner's approval.
    • Work closely and maintain daily communications with the Assistant Resident Services Director and/or Program Director for Memory Care in administering and managing the Department, thereby ensuring continuity of care and services for the residents.
    • Establish and follow emergency and risk management procedures for AL and train personnel accordingly.
    • Perform ongoing inspections of AL for appearance, safety and maintenance issues.
  • Ensure proper maintenance and control of all AL equipment, to guarantee proper operation.

  • Attend and participate in all meetings and training as directed by Company policy and the Executive Director.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when on duty.
  • Report any and all deferred maintenance, vandalism or hazardous situations to the Executive Director as discovered and take appropriate action as necessary.
  • Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
  • Other duties as assigned. Working Conditions (travel, hours, environment):
  • Required skills and qualifications:
  •  
  • Able to work full-time, including weekends and holidays.
  • Availability by phone 24 hours a day, 7 days a week and available to respond to Care Staff during off-duty hours regarding resident concerns and emergencies.
  • Some travel required.Special Requirements/Certifications:
  •  
  • Must be a minimum of 18 years of age. State specific guidelines may apply.
  • Licensed RN in good standing with the state licensing agency, as required by state regulations preferred.
  • CPR/AED certification is required.
  • AL certification as required by state regulations.
  • Minimum two (2) years experience in Long Term Care, AL, or other equivalent geriatric care with AL training, with demonstrated sensitivity to the needs of the elderly.
  • At least one (1) year supervisory nursing experience.
  • In any community with an Ensemble Program, must have, or be willing to obtain, certification as an Alzheimer's trainer (as specified in state regulations).
  • Must be comfortable with computer use and have a working knowledge of appropriate Microsoft Office programs. Previous experience with computerized resident documentation systems a plus.
  • Must be able to clearly communicate in writing, including report-writing.
  • Must have a positive Criminal Background Screening.
  • Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.
  • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
  • Must have a means of transportation.
  • Must be considered to be insurable by the Community's automobile insurance carrier.
  • Must not have the following:
    • Driver's license denied or revoked within the last three (3) years.
    • Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support.  
    • Any major DMV conviction in the last five (5) years. Major convictions include, but are not limited to: DUI, DWI, speeding in excess of 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any conviction punishable by incarceration.
    • Two (2) or more at fault accidents within the last three (3) years.
    • Three (3) or more moving violations within the last five (5) years.
  • Must be able to pass a driving safety test while driving the Community vehicle.
  • Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they are capable of operating the assigned vehicle. This documentation must be renewed every year.Physical/Sensory Requirements (with or without reasonable accommodation):
  •  
  • Able to lift and carry loads up to 30 pounds;
  • Able to walk, reach, sit, stoop, kneel, crouch, crawl and stand for long periods of time;
  • Able to grasp, with fine hand coordination;
  • Able to push and pull;
  • Able to read and write to a college level;
  • Able to distinguish smells, tastes and temperatures;
  • Able to communicate with residents, families and personnel;
  • Able to remain calm under stressful conditions;
  • Able to hear and respond to emergency and call system of residents. Allegro is an EOE-(Equal Opportunity Employer) and drug-free workplace.
  •  
  • Allegro Senior Living offers a wide variety of competitive benefit options to meet the needs of each associate.
  •  

Resident Services Director - Elizabethtown, KY

Our Company

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Georgia, and Missouri with a home office in St. Louis, MO. 

Our Community

Be Inspired By Down Home Comfort…Come home to Allegro's distinctive assisted living and memory care community in Elizabethtown, Kentucky. Surrounded by warm Southern hospitality in the heart of Kentucky, you'll be close to a unique shopping district and a wide variety of entertainment. And when you're at home, you'll find a wide array of services and amenities that inspire activity and friendship. Relax after a home cooked meal and visit with friends whenever you like. And the attentive staff is on call 24 hours a day to assist you with anything you need. Pamper yourself in a dedicated community that's proud to be "the neighbor that cares."

The Role

The Resident Services Director (RSD) is responsible for oversight of the day to day activities in Assisted Living (AL), including resident services, associate management, general administration and physical maintenance. Provision of excellent resident services in accordance with all applicable law and regulations to achieve a deficiency-free survey is essential. Supervision of the AL must be in strict accordance with Company policies and procedures, with an emphasis on effective and efficient realization of the owner's goals. The RSD must keep in mind that maintaining excellent service, high occupancy, and high resident and associate satisfaction is always the goal of the Community.

Areas of Responsibility:

RESIDENT CARE

  • Support a safe environment for all the residents, their visitors and the associates of the AL Department regarding infection control and life safety.
  • Create an individualized service plan for each resident in AL with input from Care Staff, updating per policy and as needed. Ensure Care Staff maintains current knowledge of residents' activities of daily living (ADL) needs and requirements.
  • Supervise and assist the Care Team in provision of routine care of the residents according to federal and state law/regulations and Company policy, striving to help residents achieve and maintain the greatest level of independence possible.
  • Communicate with families, residents and appropriate health care providers regarding areas of concern, and collaborate to find solutions.                                                                                
  • Monitor overall health and wellbeing of the residents and evaluate resident condition according to state regulations and Company policy. Immediately report all changes in resident's condition with recommendations and evaluations to the Executive Director.
  • Interact with the resident's physician, pharmacist, medical personnel and families/responsible party as needed and required by pertinent law and regulations, and Company policy.
  • Approach all encounters with residents and associates in a friendly, professional, service-oriented manner.
  • Establish good working relationships with residents in accordance with Company policies.
  • Identify the ongoing needs of residents in order to maintain the highest level of wellbeing.
  • Observe, report and record changes in resident's condition or needs, reporting these to the Executive Director according to Company policy, and to other healthcare providers as appropriate.
  • Supervise the storage, distribution and discontinuation of resident's medications in accordance with state regulations and Company policy.
  • Work closely with the Sales & Marketing Department to assure timely assessment of prospects and new residents; assist with the coordination of move-ins and move-outs.
  • Implement and maintain an accurate file for each resident in AL.
  • Listen for and respond to the resident emergency call system.
  • Encourage and remind residents to attend and participate in daily activities when possible.
  • Work with the Lifestyle Departments to create activities of interest for current residents.
  • Provide services and interactions throughout the Community which delight the residents, prospects, and the greater community with inspired experiences which result in referrals and high occupancy.
  • Strive to achieve and maintain 100% compliance with the appropriate federal, state and local regulations and comply with all surveys conducted by the licensing authority.

 

ASSOCIATE MANAGEMENT

    • Ensure appropriate staffing levels through effective scheduling and maintain department staffing schedules utilizing the electronic payroll system.
    • Oversee and monitor that the Care Staff are properly accounting for hours worked using electronic payroll system. Review the time sheets in electronic payroll system daily for missed punches and correct as required. Complete a final review of time sheets prior to the end of each pay period per Company policy.
    • Recruit and hire all AL personnel utilizing the electronic payroll system. Ensure all required new hire paperwork is submitted in accordance with Company policy.
    • Develop departmental goals and competencies and evaluate all AL associates utilizing the electronic payroll system.
    • Utilize the online education program to provide associate training according to Company policy; review associate compliance with assigned training on a monthly basis.
    • Provide additional training to community associates on infection control procedures including blood borne pathogens and emergency risk management procedures as needed.
    • Supplement online classes by providing training to the Care Team on resident care activities and AL regulatory requirements, as well as other pertinent topics as needed.
    • Provide required Alzheimer's training (orientation and annual) for all associates in communities with an Ensemble Program.
    • Maintain current knowledge of federal, state and local regulations regarding residents' rights and promote associate compliance with same.
    • Provide required training regarding elopement policy and procedures to Community associates.
    • Participate in the New Associate Orientation Program.
    • Provide daily coaching and support to associates, and corrective action as needed.ADMINISTRATIVE
    •  
    • Monitor the status of market-ready apartments in AL.
    • Participate in the community Safety Committee.
    • Manage the collection and disposal of bio hazardous waste.
    • Research ways to improve AL operations and vendor services, with a focus on provision of quality service for the best price (including appropriate prior authorization on capital expenditure purchases).
    • Maintain Department compliance with the operating budget through use of purchase order system and budget control procedures.
    • Participate in the preparation of the annual operating budget for owner's approval.
    • Work closely and maintain daily communications with the Assistant Resident Services Director and/or Program Director for Memory Care in administering and managing the Department, thereby ensuring continuity of care and services for the residents.
    • Establish and follow emergency and risk management procedures for AL and train personnel accordingly.
    • Perform ongoing inspections of AL for appearance, safety and maintenance issues.
  • Ensure proper maintenance and control of all AL equipment, to guarantee proper operation.

  • Attend and participate in all meetings and training as directed by Company policy and the Executive Director.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when on duty.
  • Report any and all deferred maintenance, vandalism or hazardous situations to the Executive Director as discovered and take appropriate action as necessary.
  • Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
  • Other duties as assigned. Working Conditions (travel, hours, environment):
  • Required skills and qualifications:
  •  
  • Able to work full-time, including weekends and holidays.
  • Availability by phone 24 hours a day, 7 days a week and available to respond to Care Staff during off-duty hours regarding resident concerns and emergencies.
  • Some travel required.Special Requirements/Certifications:
  •  
  • Must be a minimum of 18 years of age. State specific guidelines may apply.
  • Licensed RN in good standing with the state licensing agency, as required by state regulations preferred.
  • CPR/AED certification is required.
  • AL certification as required by state regulations.
  • Minimum two (2) years experience in Long Term Care, AL, or other equivalent geriatric care with AL training, with demonstrated sensitivity to the needs of the elderly.
  • At least one (1) year supervisory nursing experience.
  • In any community with an Ensemble Program, must have, or be willing to obtain, certification as an Alzheimer's trainer (as specified in state regulations).
  • Must be comfortable with computer use and have a working knowledge of appropriate Microsoft Office programs. Previous experience with computerized resident documentation systems a plus.
  • Must be able to clearly communicate in writing, including report-writing.
  • Must have a positive Criminal Background Screening.
  • Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.
  • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
  • Must have a means of transportation.
  • Must be considered to be insurable by the Community's automobile insurance carrier.
  • Must not have the following:
    • Driver's license denied or revoked within the last three (3) years.
    • Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support.  
    • Any major DMV conviction in the last five (5) years. Major convictions include, but are not limited to: DUI, DWI, speeding in excess of 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any conviction punishable by incarceration.
    • Two (2) or more at fault accidents within the last three (3) years.
    • Three (3) or more moving violations within the last five (5) years.
  • Must be able to pass a driving safety test while driving the Community vehicle.
  • Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they are capable of operating the assigned vehicle. This documentation must be renewed every year.Physical/Sensory Requirements (with or without reasonable accommodation):
  •  
  • Able to lift and carry loads up to 30 pounds;
  • Able to walk, reach, sit, stoop, kneel, crouch, crawl and stand for long periods of time;
  • Able to grasp, with fine hand coordination;
  • Able to push and pull;
  • Able to read and write to a college level;
  • Able to distinguish smells, tastes and temperatures;
  • Able to communicate with residents, families and personnel;
  • Able to remain calm under stressful conditions;
  • Able to hear and respond to emergency and call system of residents. Allegro is an EOE-(Equal Opportunity Employer) and drug-free workplace.
  •  
  • Allegro Senior Living offers a wide variety of competitive benefit options to meet the needs of each associate.
  •  

Job Details

Reference # 43880
Posted on 02 Jul 2019
Closes on 01 Aug 2019 10:54
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Location(s) Elizabethtown, KY
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