Hilton Garden Inn Chicago South Loop - Front Office Manager - Chicago South Loop, IL 43986 https://inntrack.snaphire.com/job?jobmc=43986GOOGLE https://inntrack.snaphire.com/job?jobmc=43986GOOGLE
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Salary:

Location: Chicago South Loop, IL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time

Date Posted: 05 Jul 2019

Valid Through: 04 Aug 2019 13:54

Front Office Manager

Hilton Homewood Suites & Hilton Garden Inn Chicago South Loop

Job Summary:

Manages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Essential Duties and Responsibilities

  • Ensure staff provides excellent guest services
  • Hire, train, coach, and discipline staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Empower staff to successfully handle guest needs, special requests, and complaints
  • Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures
  • Effectively communicate and maintain teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  • Manage departmental expenses within budgeted guidelines
  • Performs other duties as assigned
  • Ensure all guest service issues are resolved prior to guests leaving the property

Qualifications

  • High school diploma or equivalent
  • Minimum of two years experience at front desk with complete understanding of front office operations
  • Previous experience in hospitality management preferred

Hilton Garden Inn Chicago South Loop - Front Office Manager - Chicago South Loop, IL

Front Office Manager

Hilton Homewood Suites & Hilton Garden Inn Chicago South Loop

Job Summary:

Manages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Essential Duties and Responsibilities

  • Ensure staff provides excellent guest services
  • Hire, train, coach, and discipline staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Empower staff to successfully handle guest needs, special requests, and complaints
  • Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures
  • Effectively communicate and maintain teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  • Manage departmental expenses within budgeted guidelines
  • Performs other duties as assigned
  • Ensure all guest service issues are resolved prior to guests leaving the property

Qualifications

  • High school diploma or equivalent
  • Minimum of two years experience at front desk with complete understanding of front office operations
  • Previous experience in hospitality management preferred

Job Details

Reference # 43986
Posted on 05 Jul 2019
Closes on 04 Aug 2019 13:54
Property name Homewood Suites by Hilton & Hilton Garden Inn Chicago South Loop
Location(s) Chicago South Loop, IL
City Name
Department Rooms & Reservations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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