Homewood Suites by Hilton - Front Desk Supervisor - Chicago South Loop, IL 44160 https://inntrack.snaphire.com/job?jobmc=44160GOOGLE https://inntrack.snaphire.com/job?jobmc=44160GOOGLE
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Salary:

Location: Chicago South Loop, IL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 10 Jul 2019

Valid Through: 09 Aug 2019 09:57

Front Desk Supervisor

Homewood Suites by Hilton 

Job Summary:

Assists Front Office Manager in all duties of the front desk operation, with a focus of providing excellent customer service. Assists Front Office Manager in staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Essential Duties and Responsibilities 

  • Assist Front Office Manager in ensuring staff provides excellent guest services
  • Assist Front Office Manager in hiring, training, coaching, and disciplining staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Assist Front Office Manager in empowering staff to successfully handle guest needs, special requests, and complaints
  • Assist Front Office Manager in ensuring all guest service issues are resolved prior to guests leaving the property
  • Assist Front Office Manager in training staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures
  • Effectively communicates and maintains teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Assist Front Office Manager in performing administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  • Assist Front Office Manager in handling departmental expenses within budgeted guidelines
  • Act as the Manager on Duty in the absence of the Front Office Manager
  • Performs other duties as assigned

 Qualifications

  • Education/Experience: Hilton work experience preferred. High school diploma or equivalent. Minimum of two years of experience at a front desk with complete understanding of front office operations.  Previous experience in hospitality management preferred.
  • Availability: Ability to work a flexible schedule, including evenings, weekends and holidays.  
  • Superior customer service and public relations skills. 
  • Excellent organization and time management skills.

Homewood Suites by Hilton - Front Desk Supervisor - Chicago South Loop, IL

Front Desk Supervisor

Homewood Suites by Hilton 

Job Summary:

Assists Front Office Manager in all duties of the front desk operation, with a focus of providing excellent customer service. Assists Front Office Manager in staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Essential Duties and Responsibilities 

  • Assist Front Office Manager in ensuring staff provides excellent guest services
  • Assist Front Office Manager in hiring, training, coaching, and disciplining staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Assist Front Office Manager in empowering staff to successfully handle guest needs, special requests, and complaints
  • Assist Front Office Manager in ensuring all guest service issues are resolved prior to guests leaving the property
  • Assist Front Office Manager in training staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures
  • Effectively communicates and maintains teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Assist Front Office Manager in performing administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  • Assist Front Office Manager in handling departmental expenses within budgeted guidelines
  • Act as the Manager on Duty in the absence of the Front Office Manager
  • Performs other duties as assigned

 Qualifications

  • Education/Experience: Hilton work experience preferred. High school diploma or equivalent. Minimum of two years of experience at a front desk with complete understanding of front office operations.  Previous experience in hospitality management preferred.
  • Availability: Ability to work a flexible schedule, including evenings, weekends and holidays.  
  • Superior customer service and public relations skills. 
  • Excellent organization and time management skills.

Job Details

Reference # 44160
Posted on 10 Jul 2019
Closes on 09 Aug 2019 09:57
Property name Homewood Suites by Hilton
Location(s) Chicago South Loop, IL
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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