Catering Sales Manager - New York, NY 44195 https://inntrack.snaphire.com/job?jobmc=44195GOOGLE https://inntrack.snaphire.com/job?jobmc=44195GOOGLE
Careers at Valor Hospitality Partners Valor Hospitality Partners
Salary:

Location: New York, NY 11223 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level:
Work Hours:

Date Posted: 10 Jul 2019

Valid Through: 09 Aug 2019 14:07

Valor Hospitality is a leading hotel management company who is a trend setter in the hospitality market. Our goal is to create truly memorable guest experiences through a culture of warmth, caring, passion and excellence - executed by the best and brightest in the industry. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

Valor Hospitality understands the two key fundamentals of hospitality; one as the relationship with the guest is emotional and the other as the relationship with the staff is cultural. We understand to have highly satisfied and loyal guests; we must have highly satisfied and loyal associates…one cannot exist without the other.

Our goal is for guests to feel far better about themselves when they leave our property than they did upon arrival. Because we understand all our service interactions affect our guests' emotional state, we know our cultural relationship with our staff extends directly to our guest experience. Consequently, we treat our associates as our most important asset, not an expense line on the P&L statement. Furthermore, by focusing on, and caring for our staff, we can demand more from them on the basis of everybody wins.

We look only for self-motivated and energetic team members with strong personality traits such as enthusiasm, passion, energy, attitude, integrity and strong communication skills—not simply skill sets or experience, which in turn means our teams take ownership and think in the best interests of their guests.

Success requires passionate people, and passion demands enthusiasm. Loyal team members create loyal guests, and loyal guests lead to superior returns on investment. While asset quality, property maintenance, and price/value offerings are very important in determining guest satisfaction, exemplary service and the human touch bring guests back time and time again.

We believe the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement, and we will provide you the opportunity to be successful.

Committed to creating and maintaining a caring culture, an environment which promotes associate well-being while providing a comfortable, safe and secure work place, we believe the hotel workplace should be one in which the associate is provided with a clear idea of the product and service we wish to provide the guest.

The brand new Hotel Indigo Williamsburg-Brooklyn offers 187 guest rooms and suites; 10,000 square feet of fantastic event space in the heart of the popular Williamsburg neighborhood of Brooklyn. We are easily accessed via the Subway (L) with a stop just outside our door. Our focus is on our team's development and growth. Not only can associates work in a positive and fun environment, but our team is involved in giving back to the local community. Apply now to join our ever-growing team!

The Catering Sales Manager sells, plans, organizes, and manages the in-house details for group bookings (e.g. guest rooms, menus, set-up, etc.) and catered events. Participates in negotiating meetings/functions, rooms, rates, and all related requirements. Ensures maximization of room and meeting space, revenues, and profits while delivering a quality product. Focuses on execution of all aspects of event planning including coordination from the signing of the group contract forward; VIP needs; amenities; group resumes; and room lists.

Sales Focus Markets:

  • local associations, weddings, fund raisers, galas, kosher and corporate events
  • familiarity with Jewish cultural celebrations and knowledge of kosher catering is a must
  • responsible for the management and planning of meetings/conventions and related activities; attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process
  • coordinates all group business as developed by the Sales Manager; contacs and appropriately follows up on all signed/contracted business upon receiving appropriate turnover within 48 hours (2 business days)
  • maintains well documented, accurate, organized and up-to-date file management in order to serve the client and the employer in the most expedient, organized and knowledgeable manner
  • determines catering needs and contracts with local kosher caterers when appropriate
  • develops customer profiles and maintains an effective trace system including trace dates and references - resulting in superior account service
  • develops strong customer relationships through appropriate client communication and use of professional, courteous, and ethical interpersonal interaction
  • follows up on all client needs and inquiries in an efficient and expedient manner
  • focuses on revenue-generating activities and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness through skilled forecasting
  • details the program with the client including: verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decoratons, etc.; preparing the appropriate resumes, BEOs, and paperwork to ensure quality service within appropriate time frames
  • anticipates and handles customer complaints and /or problems to ensure quality product delivery, customer satisfaction and repeat business
  • improves hotel convention services products through (a) participating in the development of new sales tools, menus, themes, and decorations; (b) participating in the analysis of the strengths and weaknesses of our competition's product, and, (c) analysis, understanding, and satisfaction of our customers needs
  • monitors and controls individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product
  • liason with the banquet and banquet kitchen departments to ensure timely deliverance and execution of the event
  • attends and leads pre-conference meetings, coordinating the pre-con between the clients and hotel staff and reviewing the details of the BEO with all parties

Requirements:

Requirements:

  • a working knowledge of banquet/catering food and beverage services, policies, and operations
  • specific experience with Jewish culture celebrations and knowledge of kosher catering is a must
  • compiling facts and figures in accordance with established procedures
  • communication skills required to provide information and associated services to hotel management and guests
  • excellent hearing necessary for verbal interaction with guests and associates
  • excellent vision necessary to view set-ups
  • excellent verbal communication skills required for interaction with guests and associates
  • excellent literacy necessary to read BEOs, process gratuities, payroll, etc.
  • prior catering sales experience with track record of accomplishments required
  • well-rounded in hotel, upscale catering halls, and kosher catering a must.
  • must be flexible to work weekends and holidays.

Catering Sales Manager - New York, NY

Valor Hospitality is a leading hotel management company who is a trend setter in the hospitality market. Our goal is to create truly memorable guest experiences through a culture of warmth, caring, passion and excellence - executed by the best and brightest in the industry. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

Valor Hospitality understands the two key fundamentals of hospitality; one as the relationship with the guest is emotional and the other as the relationship with the staff is cultural. We understand to have highly satisfied and loyal guests; we must have highly satisfied and loyal associates…one cannot exist without the other.

Our goal is for guests to feel far better about themselves when they leave our property than they did upon arrival. Because we understand all our service interactions affect our guests' emotional state, we know our cultural relationship with our staff extends directly to our guest experience. Consequently, we treat our associates as our most important asset, not an expense line on the P&L statement. Furthermore, by focusing on, and caring for our staff, we can demand more from them on the basis of everybody wins.

We look only for self-motivated and energetic team members with strong personality traits such as enthusiasm, passion, energy, attitude, integrity and strong communication skills—not simply skill sets or experience, which in turn means our teams take ownership and think in the best interests of their guests.

Success requires passionate people, and passion demands enthusiasm. Loyal team members create loyal guests, and loyal guests lead to superior returns on investment. While asset quality, property maintenance, and price/value offerings are very important in determining guest satisfaction, exemplary service and the human touch bring guests back time and time again.

We believe the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement, and we will provide you the opportunity to be successful.

Committed to creating and maintaining a caring culture, an environment which promotes associate well-being while providing a comfortable, safe and secure work place, we believe the hotel workplace should be one in which the associate is provided with a clear idea of the product and service we wish to provide the guest.

The brand new Hotel Indigo Williamsburg-Brooklyn offers 187 guest rooms and suites; 10,000 square feet of fantastic event space in the heart of the popular Williamsburg neighborhood of Brooklyn. We are easily accessed via the Subway (L) with a stop just outside our door. Our focus is on our team's development and growth. Not only can associates work in a positive and fun environment, but our team is involved in giving back to the local community. Apply now to join our ever-growing team!

The Catering Sales Manager sells, plans, organizes, and manages the in-house details for group bookings (e.g. guest rooms, menus, set-up, etc.) and catered events. Participates in negotiating meetings/functions, rooms, rates, and all related requirements. Ensures maximization of room and meeting space, revenues, and profits while delivering a quality product. Focuses on execution of all aspects of event planning including coordination from the signing of the group contract forward; VIP needs; amenities; group resumes; and room lists.

Sales Focus Markets:

  • local associations, weddings, fund raisers, galas, kosher and corporate events
  • familiarity with Jewish cultural celebrations and knowledge of kosher catering is a must
  • responsible for the management and planning of meetings/conventions and related activities; attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process
  • coordinates all group business as developed by the Sales Manager; contacs and appropriately follows up on all signed/contracted business upon receiving appropriate turnover within 48 hours (2 business days)
  • maintains well documented, accurate, organized and up-to-date file management in order to serve the client and the employer in the most expedient, organized and knowledgeable manner
  • determines catering needs and contracts with local kosher caterers when appropriate
  • develops customer profiles and maintains an effective trace system including trace dates and references - resulting in superior account service
  • develops strong customer relationships through appropriate client communication and use of professional, courteous, and ethical interpersonal interaction
  • follows up on all client needs and inquiries in an efficient and expedient manner
  • focuses on revenue-generating activities and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness through skilled forecasting
  • details the program with the client including: verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decoratons, etc.; preparing the appropriate resumes, BEOs, and paperwork to ensure quality service within appropriate time frames
  • anticipates and handles customer complaints and /or problems to ensure quality product delivery, customer satisfaction and repeat business
  • improves hotel convention services products through (a) participating in the development of new sales tools, menus, themes, and decorations; (b) participating in the analysis of the strengths and weaknesses of our competition's product, and, (c) analysis, understanding, and satisfaction of our customers needs
  • monitors and controls individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product
  • liason with the banquet and banquet kitchen departments to ensure timely deliverance and execution of the event
  • attends and leads pre-conference meetings, coordinating the pre-con between the clients and hotel staff and reviewing the details of the BEO with all parties

Requirements:

Requirements:

  • a working knowledge of banquet/catering food and beverage services, policies, and operations
  • specific experience with Jewish culture celebrations and knowledge of kosher catering is a must
  • compiling facts and figures in accordance with established procedures
  • communication skills required to provide information and associated services to hotel management and guests
  • excellent hearing necessary for verbal interaction with guests and associates
  • excellent vision necessary to view set-ups
  • excellent verbal communication skills required for interaction with guests and associates
  • excellent literacy necessary to read BEOs, process gratuities, payroll, etc.
  • prior catering sales experience with track record of accomplishments required
  • well-rounded in hotel, upscale catering halls, and kosher catering a must.
  • must be flexible to work weekends and holidays.

Job Details

Reference # 44195
Posted on 10 Jul 2019
Closes on 09 Aug 2019 14:07
Property name Hotel Indigo Williamsburg-Brooklyn
Location(s) New York, NY
City Name
Department Food & Beverage
Career level
Hours/Status
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits Med/Den/Life Ins; 401(k); PTO
More details (document)
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