Food & Beverage Supervisor - Chicago, IL 44199 https://inntrack.snaphire.com/job?jobmc=44199GOOGLE https://inntrack.snaphire.com/job?jobmc=44199GOOGLE
Careers at Aloft Chicago Mag Mile Aloft Chicago Mag Mile
Salary:

Location: Chicago, IL 60611 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level: Management
Work Hours: Full-time

Date Posted: 12 Jul 2019

Valid Through: 11 Aug 2019 12:27

The Food & Beverage supervisor is responsible for assuring attentive, friendly, courteous and efficient service in all F&B Outlets, Lounge, and Banquets while maintaining adherence to budgeted payroll and overhead cost. They are also responsible for continually working towards improving ReFuel, W Xyz / Remix Lounge, and Banquet sales revenues to exceed budget.

QUALIFICATION STANDARDS
Education & Experience:
• At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree or a 4-year college degree and at least 1 year of related experience.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Supervisory experience required.

Physical requirements:
• Long hours sometimes required. Typically, a 50 hour work week.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS
Essential:
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Aloft standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Maintain a warm and friendly demeanor at all times.
• Be familiar with the organization of the hotel and know the function of each department.
• Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aloft standards.
• Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
• Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.'s.
• Attend monthly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
• Ensure implementation of all Aloft policies and house rules.
• Assist in developing and ensure implementation of Food and Beverage promotional ideas.
• Ensure all beverage costs are maintained to meet budget.
• Focus the F&B Department on their role in contributing to the guest service scores.
• Ensure compliance to company training using the steps to effective training according to Aloft standards.
• Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
• Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
• Ensure Aloft service standards are maintained throughout the Food and Beverage/Banquet Department.
• Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
• Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
• Maintain all Aloft S.O.P.'s concerning credit policies.
• React to negative trends in market place by implementing food and beverage blitzes and promotions.
• Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aloft standards.
• Conduct beverage purchasing as needed.
• Purchase Food & Beverage operating equipment as needed.
• Conduct monthly beverage inventories and reconciliations.
• Ensure that the quality and presentation of all food products are according to Aloft standard.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Oversee the operations of the Banquet department.
• Use the hotel's P.O.S. system to print reports. Analyze reports generated.
• Establish and maintain key control system.
• Monitor and follow up on all Food and Beverage cash overages and shortages.
• Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
• Complete all required correspondence in a timely and efficient manner.
• Attend monthly all-employee meetings and any other functions required by management.
• Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
• Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
• Handle items for "Lost and Found" according to the standards.
• Maintain required pars of all stock.
• Review food sales for accuracy daily.
• Perform any other duties as requested by the Beverage and Food manager as well as the General Manager.  

Food & Beverage Supervisor - Chicago, IL

The Food & Beverage supervisor is responsible for assuring attentive, friendly, courteous and efficient service in all F&B Outlets, Lounge, and Banquets while maintaining adherence to budgeted payroll and overhead cost. They are also responsible for continually working towards improving ReFuel, W Xyz / Remix Lounge, and Banquet sales revenues to exceed budget.

QUALIFICATION STANDARDS
Education & Experience:
• At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree or a 4-year college degree and at least 1 year of related experience.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Supervisory experience required.

Physical requirements:
• Long hours sometimes required. Typically, a 50 hour work week.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS
Essential:
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Aloft standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Maintain a warm and friendly demeanor at all times.
• Be familiar with the organization of the hotel and know the function of each department.
• Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aloft standards.
• Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
• Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.'s.
• Attend monthly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
• Ensure implementation of all Aloft policies and house rules.
• Assist in developing and ensure implementation of Food and Beverage promotional ideas.
• Ensure all beverage costs are maintained to meet budget.
• Focus the F&B Department on their role in contributing to the guest service scores.
• Ensure compliance to company training using the steps to effective training according to Aloft standards.
• Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
• Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
• Ensure Aloft service standards are maintained throughout the Food and Beverage/Banquet Department.
• Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
• Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
• Maintain all Aloft S.O.P.'s concerning credit policies.
• React to negative trends in market place by implementing food and beverage blitzes and promotions.
• Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aloft standards.
• Conduct beverage purchasing as needed.
• Purchase Food & Beverage operating equipment as needed.
• Conduct monthly beverage inventories and reconciliations.
• Ensure that the quality and presentation of all food products are according to Aloft standard.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Oversee the operations of the Banquet department.
• Use the hotel's P.O.S. system to print reports. Analyze reports generated.
• Establish and maintain key control system.
• Monitor and follow up on all Food and Beverage cash overages and shortages.
• Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
• Complete all required correspondence in a timely and efficient manner.
• Attend monthly all-employee meetings and any other functions required by management.
• Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
• Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
• Handle items for "Lost and Found" according to the standards.
• Maintain required pars of all stock.
• Review food sales for accuracy daily.
• Perform any other duties as requested by the Beverage and Food manager as well as the General Manager.  

Job Details

Reference # 44199
Posted on 12 Jul 2019
Closes on 11 Aug 2019 12:27
Property name
Location(s) Chicago, IL
City Name
Department Food & Beverage
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
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