Front Desk Agent - San Francisco, CA 44431 https://inntrack.snaphire.com/job?jobmc=44431GOOGLE https://inntrack.snaphire.com/job?jobmc=44431GOOGLE
Careers at The Battery San Francisco The Battery San Francisco
Salary:

Location: San Francisco, CA 94111 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Entry
Work Hours: Full-time

Date Posted: 13 Sep 2019

Valid Through: 13 Oct 2019 09:12

The Battery is hiring experienced Front Desk Agents who thrive in a fast-paced environment. All applicants MUST have open availability. To apply please complete an online application at https://www.thebatterysf.com/job/front-desk-agent. **All applicants at the time of hire must provide valid work authorization documents and successfully complete the I-9 process.**

THE COMPANY

The Battery is San Francisco's unique modern-era private social club. The Battery houses four bars and casual, yet stellar dining rooms serving breakfast, lunch and dinner, private event spaces and catering, and a boutique hotel including penthouse suites. Spa, steam rooms, gym, library, green room, garden, and breathtaking views of San Francisco add to the unique ambiance. The Battery offers a dynamic membership program including frequent lecturers, eclectic performing arts, curated experiences, publications, and excursions. The Club also houses The Battery Foundation, a 501(c)(3) organization supported by our Members that has made more than $10 million in grants since its inception.

POSITION PROFILE

The Front Desk Agent is responsible for the smooth day-to-day running of the hotel reception area. The Agent will continuously interact with guests, members, and hotel guest through various forms of communication, which will include, but not limited to, telephone, emails, and face-to-face conversations. In addition, the agent will monitor public areas at The Battery, whilst consistently providing members with unrivaled friendly and professional service. Furthermore, it is vital that this individual develop a rapport with all members, managers, and staff to ensure an outstanding guest experience and creating a harmonious and fun environment for co-workers.  All work-related duties must be done onsite.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

General Operations:

  • Check guests in and out of their rooms.
  • Escort hotel guests to their rooms and give room orientation.
  • Greet members upon their arrival.
  • Answer phones as necessary.
  • Maintain knowledge of all hotel outlets and public areas including hours of operation, pricing and other member related issues
  • Monitor guest reactions and confer frequently with hotel staff to ensure guest satisfaction.
  • Perform proper execution of opening and closing procedures.
  • Monitor service to guests in all areas of the hotel.
  • Communicate with all applicable departments in a timely manner to ensure smooth continuous service to all members.
  • Review hotel reservations and plan for any special requests or VIPs accordingly.
  • Greet all hotel guests in a friendly, hospitable and professional manner and escort guests to their rooms.
  • Conduct frequent and consistent inspections of guest rooms and other public areas, ensuring that service opportunities are handled immediately.
  • Liaise with contracted cleaning personnel to ensure property is spotless at all times.
  • Monitor and maintain hotel supplies.
  • Maintain a high level of cleanliness in the hotel and public areas.
  • Coordinate any larger issues, such as HVAC, plumbing, electrical with the maintenance company.

Customer Service and Guest Experience:

  • Ensure that telephone is being answered promptly and cordially.
  • Ensure that guests are being treated in a friendly and accommodating way.
  • Monitor staff appearance and take action as necessary.
  • Handles guest and member correspondence as necessary.

Profitability and Cost Controls:

  • Actively monitor inventory of supplies, products, etc. and maintain daily cost control percentages as set by the Hotel Manager.
  • Maintain par levels for all supplies and equipment for hotel operations completing requisitions to replenish shortages or additional items needed for the anticipated business.
  • Implement strategies for continuous improvement of Front Desk operations

 

WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS:

  • Be at least 18 years of age.
  • Stamina to work up to 40+ hours per week in full-time positions.
  • Minimum of three years of high-end hospitality (AAA, 4 Diamond award level) experience.
  • Basic computer and math skills.
  • Work with a sense of urgency.
  • Excellent communication skills, both written and verbal, in English.
  • Take direction well; understand and follow written and verbal instructions.
  • Can creatively solve problems and effectively implement solutions.
  • Good time management skills; can manage and complete priorities and workflow, and be detail-oriented.
  • Ability to learn and perform in a fast-paced environment.
  • Ability to work both independently and in a team environment and able to handle multiple tasks.
  • Be able to deal with guests in a professional manner while always maintaining a composed demeanor.

 

 

Front Desk Agent - San Francisco, CA

The Battery is hiring experienced Front Desk Agents who thrive in a fast-paced environment. All applicants MUST have open availability. To apply please complete an online application at https://www.thebatterysf.com/job/front-desk-agent. **All applicants at the time of hire must provide valid work authorization documents and successfully complete the I-9 process.**

THE COMPANY

The Battery is San Francisco's unique modern-era private social club. The Battery houses four bars and casual, yet stellar dining rooms serving breakfast, lunch and dinner, private event spaces and catering, and a boutique hotel including penthouse suites. Spa, steam rooms, gym, library, green room, garden, and breathtaking views of San Francisco add to the unique ambiance. The Battery offers a dynamic membership program including frequent lecturers, eclectic performing arts, curated experiences, publications, and excursions. The Club also houses The Battery Foundation, a 501(c)(3) organization supported by our Members that has made more than $10 million in grants since its inception.

POSITION PROFILE

The Front Desk Agent is responsible for the smooth day-to-day running of the hotel reception area. The Agent will continuously interact with guests, members, and hotel guest through various forms of communication, which will include, but not limited to, telephone, emails, and face-to-face conversations. In addition, the agent will monitor public areas at The Battery, whilst consistently providing members with unrivaled friendly and professional service. Furthermore, it is vital that this individual develop a rapport with all members, managers, and staff to ensure an outstanding guest experience and creating a harmonious and fun environment for co-workers.  All work-related duties must be done onsite.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

General Operations:

  • Check guests in and out of their rooms.
  • Escort hotel guests to their rooms and give room orientation.
  • Greet members upon their arrival.
  • Answer phones as necessary.
  • Maintain knowledge of all hotel outlets and public areas including hours of operation, pricing and other member related issues
  • Monitor guest reactions and confer frequently with hotel staff to ensure guest satisfaction.
  • Perform proper execution of opening and closing procedures.
  • Monitor service to guests in all areas of the hotel.
  • Communicate with all applicable departments in a timely manner to ensure smooth continuous service to all members.
  • Review hotel reservations and plan for any special requests or VIPs accordingly.
  • Greet all hotel guests in a friendly, hospitable and professional manner and escort guests to their rooms.
  • Conduct frequent and consistent inspections of guest rooms and other public areas, ensuring that service opportunities are handled immediately.
  • Liaise with contracted cleaning personnel to ensure property is spotless at all times.
  • Monitor and maintain hotel supplies.
  • Maintain a high level of cleanliness in the hotel and public areas.
  • Coordinate any larger issues, such as HVAC, plumbing, electrical with the maintenance company.

Customer Service and Guest Experience:

  • Ensure that telephone is being answered promptly and cordially.
  • Ensure that guests are being treated in a friendly and accommodating way.
  • Monitor staff appearance and take action as necessary.
  • Handles guest and member correspondence as necessary.

Profitability and Cost Controls:

  • Actively monitor inventory of supplies, products, etc. and maintain daily cost control percentages as set by the Hotel Manager.
  • Maintain par levels for all supplies and equipment for hotel operations completing requisitions to replenish shortages or additional items needed for the anticipated business.
  • Implement strategies for continuous improvement of Front Desk operations

 

WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS:

  • Be at least 18 years of age.
  • Stamina to work up to 40+ hours per week in full-time positions.
  • Minimum of three years of high-end hospitality (AAA, 4 Diamond award level) experience.
  • Basic computer and math skills.
  • Work with a sense of urgency.
  • Excellent communication skills, both written and verbal, in English.
  • Take direction well; understand and follow written and verbal instructions.
  • Can creatively solve problems and effectively implement solutions.
  • Good time management skills; can manage and complete priorities and workflow, and be detail-oriented.
  • Ability to learn and perform in a fast-paced environment.
  • Ability to work both independently and in a team environment and able to handle multiple tasks.
  • Be able to deal with guests in a professional manner while always maintaining a composed demeanor.

 

 

Job Details

Reference # 44431
Posted on 13 Sep 2019
Closes on 13 Oct 2019 09:12
Property name
Location(s) San Francisco, CA
City Name
Department Administration & General
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits Medical, Dental, Vision, 9 Sick Days, 1 week Vacation, Commuter Benefits, 401(k) with company match from date of hire, Free lunch/dinner and other snacks in our fully stocked kitchen
More details (document)
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