Lead Senior Living Advisor - Parkland, FL 45211 https://inntrack.snaphire.com/job?jobmc=45211GOOGLE https://inntrack.snaphire.com/job?jobmc=45211GOOGLE
Careers at Allegro Senior Living LLC Allegro Senior Living LLC
Salary:

Location: Parkland, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted: 01 Aug 2019

Valid Through: 31 Aug 2019 09:24

Our Company

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Missouri, and Georgia, with a home office in St. Louis, MO.

Our Community

Allegro is coming to Parkland! The independent living, assisted living and memory care community is anticipated to open in 2019. The Parkland property will have a similar luxury design known of Allegro communities throughout Florida.

The Role

The Lead Senior Living Advisor is responsible for building and maintaining high occupancy levels at the Community. This position oversees the coordination, management and leadership of all sales and marketing activity of the Community.

 

Areas of Responsibility:

 

  • Recruit, manage, train, motivate, and evaluate Sales & Marketing (S/M) associates according to Company policies and procedures.
  • Utilize payroll software platform to schedule S/M associates so that the Community has associates on duty six or seven days per week, based upon occupancy. This also includes scheduling for appropriate coverage during peak holiday timeframes.
  • Oversee and monitor that the S/M associates are properly accounting for hours worked. Review the time clock records with the Business Office Manager on a timely basis. Submit new hire paperwork as required.
  • Present the Community to prospects using relationship-based selling techniques.
  • Provide ongoing customer service and first impressions training to Community associates. Every associate must be sales and customer service oriented.
  • Coordinate new resident orientation with the Executive Director (ED) and Department Heads so that a smooth resident transition occurs.
  • Work with Maintenance and Housekeeping to coordinate move-ins and move-outs.
  • Perform daily inspection of models and weekly inspection of market-ready apartments and follow up with Housekeeping and Maintenance departments as appropriate. When applicable, identify and obtain approval from resident ambassadors to show occupied resident apartments to prospects.
  • Plan and manage sales and marketing budget within approved guidelines and according to Company policies and procedures.
  • Maintain knowledge of local competition by performing periodic visits to update competitive analysis document. Advise ED of major market changes to competitive set.
  • Develop and enhance Community image and reputation through appropriate public relations activities.
  • Coordinate a sales strategy that maximizes prospect interactions and time in the selling zone.
  • Update Customer Relationship Management (CRM) software daily for accuracy in TOP 10 Prospects, move-ins and outs, projections, and individual prospect & professional records.
  • Finalize all Applications for Residency for approval by the ED utilizing the Resident Selection Criteria set forth by Allegro Management Company. If applicant is denied, the ED or other designated representative of the Community is responsible for informing the applicant of the decision, offering other housing options available, and answer any questions.
  • Distribute Move-In Survey after 30 days of occupancy.
  • Establish monthly and annual sales targets that support achievement of Company goals and ownership objectives.
  • Develop annual marketing and media plans and perform quarterly reviews, updates and modifications to the plans.
  • Keep front desk and all departments informed of the move-in and move-out status of residents and all scheduled prospect visits.
  • As needed, advise the ED of any suggested rate or fee adjustments to meet the financial goals of ownership and remain competitive in the market.
  • Respond to and follow up on sales inquiries received via telephone, Internet, and/or through personal visit.
  • Oversee the administration of the Sales & Marketing department according to Company policies and procedures and submit relevant reports and narratives as required.
  • Track and maintain a sufficient inventory of collateral materials and promotional items.
  • Plan, host and attend purposeful marketing events.
  • Coordinate and/or visit residents in the hospital and/or rehabilitation centers to maintain contact with the resident while they are temporarily away from the community.
  • Attend and participate in training to develop relevant sales & marketing knowledge and skills.
  • Must know and follow all guidelines in the Vehicles policy.
  • Attend and participate in all meetings and training as directed by Company policy and the ED.
  • Provide services and interactions throughout the Community which delight residents, prospects, and the greater community, with inspired experiences which result in referrals and high occupancy.
  • Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership and integrity, which includes wearing proper attire and name tag when on duty.
  • Be watchful of signs that residents are not able to function independently or a change in resident's behavior. Report all signs to the ED following the Company policies and procedures.
  • Report any and all deferred maintenance, vandalism or hazardous situations to the ED as discovered and take appropriate action as necessary.
  • Ensure understanding of and compliance with all regulations regarding residents' rights.
  • Maintain confidentiality of all pertinent resident, associate or Community information deemed as such.
  • Other duties as assigned. 
  • Allegro Senior Living offers a wide variety of competitive benefit options to meet the need of each associate.
  •  

Allegro is an EOE- (Equal Opportunity Employer) and drug-free workplace.

Lead Senior Living Advisor - Parkland, FL

Our Company

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Missouri, and Georgia, with a home office in St. Louis, MO.

Our Community

Allegro is coming to Parkland! The independent living, assisted living and memory care community is anticipated to open in 2019. The Parkland property will have a similar luxury design known of Allegro communities throughout Florida.

The Role

The Lead Senior Living Advisor is responsible for building and maintaining high occupancy levels at the Community. This position oversees the coordination, management and leadership of all sales and marketing activity of the Community.

 

Areas of Responsibility:

 

  • Recruit, manage, train, motivate, and evaluate Sales & Marketing (S/M) associates according to Company policies and procedures.
  • Utilize payroll software platform to schedule S/M associates so that the Community has associates on duty six or seven days per week, based upon occupancy. This also includes scheduling for appropriate coverage during peak holiday timeframes.
  • Oversee and monitor that the S/M associates are properly accounting for hours worked. Review the time clock records with the Business Office Manager on a timely basis. Submit new hire paperwork as required.
  • Present the Community to prospects using relationship-based selling techniques.
  • Provide ongoing customer service and first impressions training to Community associates. Every associate must be sales and customer service oriented.
  • Coordinate new resident orientation with the Executive Director (ED) and Department Heads so that a smooth resident transition occurs.
  • Work with Maintenance and Housekeeping to coordinate move-ins and move-outs.
  • Perform daily inspection of models and weekly inspection of market-ready apartments and follow up with Housekeeping and Maintenance departments as appropriate. When applicable, identify and obtain approval from resident ambassadors to show occupied resident apartments to prospects.
  • Plan and manage sales and marketing budget within approved guidelines and according to Company policies and procedures.
  • Maintain knowledge of local competition by performing periodic visits to update competitive analysis document. Advise ED of major market changes to competitive set.
  • Develop and enhance Community image and reputation through appropriate public relations activities.
  • Coordinate a sales strategy that maximizes prospect interactions and time in the selling zone.
  • Update Customer Relationship Management (CRM) software daily for accuracy in TOP 10 Prospects, move-ins and outs, projections, and individual prospect & professional records.
  • Finalize all Applications for Residency for approval by the ED utilizing the Resident Selection Criteria set forth by Allegro Management Company. If applicant is denied, the ED or other designated representative of the Community is responsible for informing the applicant of the decision, offering other housing options available, and answer any questions.
  • Distribute Move-In Survey after 30 days of occupancy.
  • Establish monthly and annual sales targets that support achievement of Company goals and ownership objectives.
  • Develop annual marketing and media plans and perform quarterly reviews, updates and modifications to the plans.
  • Keep front desk and all departments informed of the move-in and move-out status of residents and all scheduled prospect visits.
  • As needed, advise the ED of any suggested rate or fee adjustments to meet the financial goals of ownership and remain competitive in the market.
  • Respond to and follow up on sales inquiries received via telephone, Internet, and/or through personal visit.
  • Oversee the administration of the Sales & Marketing department according to Company policies and procedures and submit relevant reports and narratives as required.
  • Track and maintain a sufficient inventory of collateral materials and promotional items.
  • Plan, host and attend purposeful marketing events.
  • Coordinate and/or visit residents in the hospital and/or rehabilitation centers to maintain contact with the resident while they are temporarily away from the community.
  • Attend and participate in training to develop relevant sales & marketing knowledge and skills.
  • Must know and follow all guidelines in the Vehicles policy.
  • Attend and participate in all meetings and training as directed by Company policy and the ED.
  • Provide services and interactions throughout the Community which delight residents, prospects, and the greater community, with inspired experiences which result in referrals and high occupancy.
  • Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership and integrity, which includes wearing proper attire and name tag when on duty.
  • Be watchful of signs that residents are not able to function independently or a change in resident's behavior. Report all signs to the ED following the Company policies and procedures.
  • Report any and all deferred maintenance, vandalism or hazardous situations to the ED as discovered and take appropriate action as necessary.
  • Ensure understanding of and compliance with all regulations regarding residents' rights.
  • Maintain confidentiality of all pertinent resident, associate or Community information deemed as such.
  • Other duties as assigned. 
  • Allegro Senior Living offers a wide variety of competitive benefit options to meet the need of each associate.
  •  

Allegro is an EOE- (Equal Opportunity Employer) and drug-free workplace.

Job Details

Reference # 45211
Posted on 01 Aug 2019
Closes on 31 Aug 2019 09:24
Property name
Location(s) Parkland, FL
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