Guest Service Agent - San Francisco, CA 45285 https://inntrack.snaphire.com/job?jobmc=45285GOOGLE https://inntrack.snaphire.com/job?jobmc=45285GOOGLE
Careers at The Orchard Hotel The Orchard Hotel
Salary:

Location: San Francisco, CA 94108 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 01 Aug 2019

Valid Through: 31 Aug 2019 20:24

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers. We are currently seeking qualified candidates for the position of Full-time Guest Service Agent. 

Responsibilities:

  • Greets, registers, and assigns rooms to guests.
  • Issues room key and familiarize guests with the services the hotel has to offer. 
  • Answers and handles all incoming telephone calls efficiently and accurately according to standards. - Acts as a key communication link.
  • Responsible for clear and effective communications between co-workers, management, and other departments. 
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Post charges such as postage, copies, health club pass etc. to guests folios.
  • Collects payment and makes change for guests. (and is fully responsible for any shortages in the cash register)
  • Performs a daily cashiering audit and balances shift cashiering transactions. 
  • Performs a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Takes reservation and ensures accuracy when inputting details.
  • Follows security and safety standards at all times. -
  • Keeps familiar with current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards. 
  • Maintains and ensures front desk and lobby area are neat, organized and appealing/presentable to guests.
  • Completes daily filing tasks.
  • Transmits and receives telephone messages. 
  • Completes daily tracking reports.
  • Maintains sufficient working supplies at the front desk.
  • Assists in training new employees.
  • Provides assistance to other departments as requested or needed.
  • Other duties as assigned.

Requirements:

High school diploma or equivalent required.
Customer service skills/ experience is required.
The employee must be genuinely personable and cordial.
Basic typing skills required, 10 key helpful, computer experience preferred adaptability required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Excellent written and verbal skills.
Basic Math skills. Excellent problem solving skills


We are Equal Opportunity Employer committed to ensuring that non-discrimination applies to all areas of employment.

Guest Service Agent - San Francisco, CA

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers. We are currently seeking qualified candidates for the position of Full-time Guest Service Agent. 

Responsibilities:

  • Greets, registers, and assigns rooms to guests.
  • Issues room key and familiarize guests with the services the hotel has to offer. 
  • Answers and handles all incoming telephone calls efficiently and accurately according to standards. - Acts as a key communication link.
  • Responsible for clear and effective communications between co-workers, management, and other departments. 
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Post charges such as postage, copies, health club pass etc. to guests folios.
  • Collects payment and makes change for guests. (and is fully responsible for any shortages in the cash register)
  • Performs a daily cashiering audit and balances shift cashiering transactions. 
  • Performs a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Takes reservation and ensures accuracy when inputting details.
  • Follows security and safety standards at all times. -
  • Keeps familiar with current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards. 
  • Maintains and ensures front desk and lobby area are neat, organized and appealing/presentable to guests.
  • Completes daily filing tasks.
  • Transmits and receives telephone messages. 
  • Completes daily tracking reports.
  • Maintains sufficient working supplies at the front desk.
  • Assists in training new employees.
  • Provides assistance to other departments as requested or needed.
  • Other duties as assigned.

Requirements:

High school diploma or equivalent required.
Customer service skills/ experience is required.
The employee must be genuinely personable and cordial.
Basic typing skills required, 10 key helpful, computer experience preferred adaptability required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Excellent written and verbal skills.
Basic Math skills. Excellent problem solving skills


We are Equal Opportunity Employer committed to ensuring that non-discrimination applies to all areas of employment.

Job Details

Reference # 45285
Posted on 01 Aug 2019
Closes on 31 Aug 2019 20:24
Property name
Location(s) San Francisco, CA
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low) 19.0
Pay range ($high) 20.0
Bonuses Yes
Benefits We offer a competitive compensation and comprehensive benefits, Medical, Dental, Vision, 401k ER Match, Mass Transit, PTO and Holiday Pays
More details (document)
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