Guest Services Representative - Toronto, ON 45343 https://inntrack.snaphire.com/job?jobmc=45343GOOGLE https://inntrack.snaphire.com/job?jobmc=45343GOOGLE
Careers at EG - Holiday Inn - Toronto Airport EG - Holiday Inn - Toronto Airport
Salary:

Location: Toronto, ON CAN

Type of employment : PART_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 02 Aug 2019

Valid Through: 01 Sep 2019 21:01

Part-time, $18.16 - $20.18 per hour
Must be available to work evenings and weekends

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to provide True Hospitality:

  • True Attitude - by being natural, professional and personable in the way you are with people
  • True Confidence - by taking notice and using your knowledge so that you are prepared for anything
  • True Listening - by being thoughtful in the way you welcome and connect with guests
  • True Responsiveness - by showing initiative, taking ownership and going the extra mile

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.  
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
  • In carrying out your duties you will follow all Company and IHG Brand Standards

Guest Services Representative - Toronto, ON

Part-time, $18.16 - $20.18 per hour
Must be available to work evenings and weekends

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to provide True Hospitality:

  • True Attitude - by being natural, professional and personable in the way you are with people
  • True Confidence - by taking notice and using your knowledge so that you are prepared for anything
  • True Listening - by being thoughtful in the way you welcome and connect with guests
  • True Responsiveness - by showing initiative, taking ownership and going the extra mile

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.  
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
  • In carrying out your duties you will follow all Company and IHG Brand Standards

Job Details

Reference # 45343
Posted on 02 Aug 2019
Closes on 01 Sep 2019 21:01
Property name
Location(s) Toronto, ON
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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