Spa Receptionist - Embassy Suites Niagara Falls Fallsview - Niagara Falls, ON 45401 https://inntrack.snaphire.com/job?jobmc=45401GOOGLE https://inntrack.snaphire.com/job?jobmc=45401GOOGLE
Careers at Fallsview Group Fallsview Group
Salary:

Location: Niagara Falls, ON L2G 3W6 CAN

Type of employment : PART_TIME

Industry: Hospitality
Department: Spa & Recreation
Career Level: Entry, Experienced
Work Hours: Part-time (Non-benefited)

Date Posted: 05 Aug 2019

Valid Through: 04 Sep 2019 11:36

Embassy Suites Niagara Falls Fallsview is currently seeking part-time Spa Receptionists! 

We believe Hospitality isn't just a job; it's a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision "to fill the earth with the light and warmth of hospitality" has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.

Purpose:  A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist guests and clients in an appropriate and timely manner
  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Adhere to cash handling procedures
  • Interact and communicate effectively with clients, members, team members, guests, and management team
  • Up-sell with latest departmental incentives
  • Report accidents, maintenance issues, or other incidents
  • Ensure compliance with all health and safety regulations

Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing, searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 6 months hospitality, general office, accounts receivable or customer service experience preferred. 

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Spa Receptionist - Embassy Suites Niagara Falls Fallsview - Niagara Falls, ON

Embassy Suites Niagara Falls Fallsview is currently seeking part-time Spa Receptionists! 

We believe Hospitality isn't just a job; it's a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision "to fill the earth with the light and warmth of hospitality" has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.

Purpose:  A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist guests and clients in an appropriate and timely manner
  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Adhere to cash handling procedures
  • Interact and communicate effectively with clients, members, team members, guests, and management team
  • Up-sell with latest departmental incentives
  • Report accidents, maintenance issues, or other incidents
  • Ensure compliance with all health and safety regulations

Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing, searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 6 months hospitality, general office, accounts receivable or customer service experience preferred. 

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Job Details

Reference # 45401
Posted on 05 Aug 2019
Closes on 04 Sep 2019 11:36
Property name Embassy Suites by Hilton Niagara Falls Fallsview
Location(s) Niagara Falls, ON
City Name
Department Spa & Recreation
Career level Entry, Experienced
Hours/Status Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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