Central Reservation Agent - Denver, CO 45449 https://inntrack.snaphire.com/job?jobmc=45449GOOGLE https://inntrack.snaphire.com/job?jobmc=45449GOOGLE
Careers at Warwick Denver Warwick Denver
Salary: YEAR USD

Location: Denver, CO 1776 Grant Street Denver CO 80203 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 06 Aug 2019

Valid Through: 05 Sep 2019 20:20

POSITION PURPOSE

Take room reservations for multiple properties via the telephone, mailed correspondence, group bookings and in-house requests.  Provide intermittent support for various operational departments, including:  Accounting, Executive Office, Housekeeping, Food/Beverage, Front Office/PBX, Sales/Marketing and Guest Services.  Enter the information into the Property Management System accurately, timely, and efficiently.

 ESSENTIAL FUNCTIONS

Responsible for taking individual and group room reservations for multiple properties via telephone and accurately input reservations information into PMS system.  Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques.  Able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas.  Must be very effective in the reservations sales process, personal interactions, and recommendations, and always up selling at every opportunity. 

 

Process or respond to paperwork, such as email and fax reservations in a timely and efficient manner.  Mail confirmation and literature requests and/or reply via facsimile and administrative message when requested.  This includes wholesale, online bookings, and conducting audits to verify accuracy on reservations. 

 

Stay abreast of current information as it pertains to all hotels including rates, rate changes, room availability, and all promotions to include local attractions, directions, and hotel services. Also required to attend necessary training sessions, and being knowledgeable to train and share information with others as needed

 

Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions.

Other duties as assigned such as reservation audits, data-entry, etc.

 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Block special request reservations and suites.
  • Maintain a clean and well-organized workstation.
  • File daily reservations and other correspondence.
  • Answer questions concerning reservations for employees of other departments including, but not limited to Sales, Convention Services and Executive Office.

 

*SALES INCENTIVE PROGRAM!!!!!

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job wit or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

 

Must have open availability, including evenings, weekends and holidays.

 

  • Ability to multitask and work well under pressure
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Ability to be persuasive with telephone sales skills.
  • General knowledge of cities and their attractions.

 

Central Reservation Agent - Denver, CO

POSITION PURPOSE

Take room reservations for multiple properties via the telephone, mailed correspondence, group bookings and in-house requests.  Provide intermittent support for various operational departments, including:  Accounting, Executive Office, Housekeeping, Food/Beverage, Front Office/PBX, Sales/Marketing and Guest Services.  Enter the information into the Property Management System accurately, timely, and efficiently.

 ESSENTIAL FUNCTIONS

Responsible for taking individual and group room reservations for multiple properties via telephone and accurately input reservations information into PMS system.  Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques.  Able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas.  Must be very effective in the reservations sales process, personal interactions, and recommendations, and always up selling at every opportunity. 

 

Process or respond to paperwork, such as email and fax reservations in a timely and efficient manner.  Mail confirmation and literature requests and/or reply via facsimile and administrative message when requested.  This includes wholesale, online bookings, and conducting audits to verify accuracy on reservations. 

 

Stay abreast of current information as it pertains to all hotels including rates, rate changes, room availability, and all promotions to include local attractions, directions, and hotel services. Also required to attend necessary training sessions, and being knowledgeable to train and share information with others as needed

 

Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions.

Other duties as assigned such as reservation audits, data-entry, etc.

 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Block special request reservations and suites.
  • Maintain a clean and well-organized workstation.
  • File daily reservations and other correspondence.
  • Answer questions concerning reservations for employees of other departments including, but not limited to Sales, Convention Services and Executive Office.

 

*SALES INCENTIVE PROGRAM!!!!!

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job wit or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

 

Must have open availability, including evenings, weekends and holidays.

 

  • Ability to multitask and work well under pressure
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Ability to be persuasive with telephone sales skills.
  • General knowledge of cities and their attractions.

 

Job Details

Reference # 45449
Posted on 06 Aug 2019
Closes on 05 Sep 2019 20:20
Property name
Location(s) Denver, CO
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits Paid Time Off, Vacation, Medical, Dental and Vision Benefit, 401K
More details (document)
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