Guest Services Agent - Edgewater, NJ 45466 https://inntrack.snaphire.com/job?jobmc=45466GOOGLE https://inntrack.snaphire.com/job?jobmc=45466GOOGLE
Careers at Sojo Spa Club Sojo Spa Club
Salary:

Location: Edgewater, NJ 07020 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry
Work Hours: Full-time

Date Posted: 07 Aug 2019

Valid Through: 06 Sep 2019 08:36

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

 

RESPONSIBILITIES

 

  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs with courtesy and professionalism.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Process all guest check-ins by confirming reservations, assigning room, ensuring payment, and issuing and activating room key.
  • Process all Sojo Spa Club (SSC) day guests by confirming payment and issuing of pass.
  • Process SoJo Spa check-outs or Hotel check outs, including resolving any late and disputed charges.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.    
  • Follow all SSC safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

 

Competencies

  • Comply with quality assurance expectations and standards.
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with attention to customer needs and wishes
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Guest Services Agent - Edgewater, NJ

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

 

RESPONSIBILITIES

 

  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs with courtesy and professionalism.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Process all guest check-ins by confirming reservations, assigning room, ensuring payment, and issuing and activating room key.
  • Process all Sojo Spa Club (SSC) day guests by confirming payment and issuing of pass.
  • Process SoJo Spa check-outs or Hotel check outs, including resolving any late and disputed charges.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.    
  • Follow all SSC safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

 

Competencies

  • Comply with quality assurance expectations and standards.
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with attention to customer needs and wishes
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Job Details

Reference # 45466
Posted on 07 Aug 2019
Closes on 06 Sep 2019 08:36
Property name SoJo Spa Club
Location(s) Edgewater, NJ
City Name
Department Rooms & Reservations
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits Health, Vision, Dental, Life Insurance
More details (document)
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