Guest Services Representative - Las Vegas, NV 45562 https://inntrack.snaphire.com/job?jobmc=45562GOOGLE https://inntrack.snaphire.com/job?jobmc=45562GOOGLE
Careers at Tuscany Suites and Casino Tuscany Suites and Casino
Salary:

Location: Las Vegas, NV USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level: Entry
Work Hours: Part-time (Non-benefited)

Date Posted: 08 Aug 2019

Valid Through: 07 Sep 2019 15:00

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for Part Time Guest Service Representative to provide excellent customer service to all hotel guests. 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
  • Manages cash flow in assigned bank and performs account postings with accuracy.
  • Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
  • Processes guest accounts upon check-out in an efficient and accurate manner.
  • Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
  • Operates the PBX switchboard on assigned shift.
  • Utilized property radio system to contact various departments and staff.
  • Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales.
  • Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
  • Accurately input guest information into Resort computer system.
  • Perform other duties assigned.

EDUCATION AND EXPERIENCE

High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience.  Must be flexible with available shifts.

Guest Services Representative - Las Vegas, NV

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for Part Time Guest Service Representative to provide excellent customer service to all hotel guests. 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
  • Manages cash flow in assigned bank and performs account postings with accuracy.
  • Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
  • Processes guest accounts upon check-out in an efficient and accurate manner.
  • Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
  • Operates the PBX switchboard on assigned shift.
  • Utilized property radio system to contact various departments and staff.
  • Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales.
  • Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
  • Accurately input guest information into Resort computer system.
  • Perform other duties assigned.

EDUCATION AND EXPERIENCE

High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience.  Must be flexible with available shifts.

Job Details

Reference # 45562
Posted on 08 Aug 2019
Closes on 07 Sep 2019 15:00
Property name
Location(s) Las Vegas, NV
City Name
Department
Career level Entry
Hours/Status Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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