Doorperson/Valet - West Hollywood, CA 45568 https://inntrack.snaphire.com/job?jobmc=45568GOOGLE https://inntrack.snaphire.com/job?jobmc=45568GOOGLE
Careers at Petit Ermitage Petit Ermitage
Salary:

Location: West Hollywood, CA 90069 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 03 Dec 2019

Valid Through: 30 Dec 2019 12:00

POSITION TITLE:

DOORPERSON/Valet Attendant 

PURPOSE OF POSITION:

The Doorperson/Valet Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. Will be greeting guests and opening doors in the hotel to deliver outstanding guest service. When servicing guests, the Doorperson/Valet Attendant is responsible for being professional, friendly, and helpful. The position may also involve assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary. 

REPORTS TO:

Assistant Front Office Manager, Front Office Manager, Guest Service Manager 

ESSENTIAL FUNCTIONS:

  • Greet and escort guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity.  
  • Provide a positive first and last impression for each and every guest or visitor to the Hotel.
  • Have a helpful attitude and a smile, easing the transition of guests' baggage or boxes to the front lobby or to vehicles. 
  • Greet VIP guests and assist in special check-in and checkout services for them with Front Office, Sales.
  • Communicate guest's requests for their stay in a timely and accurate manner to appropriate team members. 
  • Arranges for prompt parking and retrieving of vehicles of arriving and departing guests in a safe and friendly manner. Assist and or secure transportation for guests, such as limo, valet or taxi service. 
  • Collaborates with other Valet Attendants to ensure all guests are welcomed and greeted in a prompt and personalized manner. 
  • Observes assigned areas for any safety hazards and reports immediately any incidents or conditions to management.
  • Control traffic flow at hotel entrance, and monitoring flow in lobby to prevent the doors from being blocked, to prevent unsafe conditions. 
  • Answer inquiries regarding hotel and other services guests may require, such as, fitness center, entertainment, shopping, and transportation to and from the hotel. 
  • Staying current with hotel and restaurant promotions, menus, and events.
  • Smile & Converse politely with guests addressing them by name
  • Follow all safety, security, loss prevention, and emergency procedures in hotel. 
  • Other duties may be assigned. 

JOB REQUIREMENTS: 

Education and/or Experience--

  • Prior experience.
  • Experience Ability to operate all types of passenger vehicles (standard and automatic). Licenses or Certificates Valid state driver's license required. Clean driving record check

 Language Skills—

  • Excellent verbal and written communication skills and ability to communicate ideas and concepts in English.
  • Knowledge of other languages is a plus. 
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

 Physical Ability—

  • Carrying or lifting up to 60 lbs.
  • Requires grasping, writing, repetitive motions, bending, listening and hearing ability and visual acuity.
  • Standing or walking during entire 8-hour or longer shifts. 

Other—

  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Customer service oriented, ability to multi-task
  • Primarily perform duties at the hotel entrance, sometimes outdoors. 

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands)

Doorperson/Valet - West Hollywood, CA

POSITION TITLE:

DOORPERSON/Valet Attendant 

PURPOSE OF POSITION:

The Doorperson/Valet Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. Will be greeting guests and opening doors in the hotel to deliver outstanding guest service. When servicing guests, the Doorperson/Valet Attendant is responsible for being professional, friendly, and helpful. The position may also involve assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary. 

REPORTS TO:

Assistant Front Office Manager, Front Office Manager, Guest Service Manager 

ESSENTIAL FUNCTIONS:

  • Greet and escort guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity.  
  • Provide a positive first and last impression for each and every guest or visitor to the Hotel.
  • Have a helpful attitude and a smile, easing the transition of guests' baggage or boxes to the front lobby or to vehicles. 
  • Greet VIP guests and assist in special check-in and checkout services for them with Front Office, Sales.
  • Communicate guest's requests for their stay in a timely and accurate manner to appropriate team members. 
  • Arranges for prompt parking and retrieving of vehicles of arriving and departing guests in a safe and friendly manner. Assist and or secure transportation for guests, such as limo, valet or taxi service. 
  • Collaborates with other Valet Attendants to ensure all guests are welcomed and greeted in a prompt and personalized manner. 
  • Observes assigned areas for any safety hazards and reports immediately any incidents or conditions to management.
  • Control traffic flow at hotel entrance, and monitoring flow in lobby to prevent the doors from being blocked, to prevent unsafe conditions. 
  • Answer inquiries regarding hotel and other services guests may require, such as, fitness center, entertainment, shopping, and transportation to and from the hotel. 
  • Staying current with hotel and restaurant promotions, menus, and events.
  • Smile & Converse politely with guests addressing them by name
  • Follow all safety, security, loss prevention, and emergency procedures in hotel. 
  • Other duties may be assigned. 

JOB REQUIREMENTS: 

Education and/or Experience--

  • Prior experience.
  • Experience Ability to operate all types of passenger vehicles (standard and automatic). Licenses or Certificates Valid state driver's license required. Clean driving record check

 Language Skills—

  • Excellent verbal and written communication skills and ability to communicate ideas and concepts in English.
  • Knowledge of other languages is a plus. 
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

 Physical Ability—

  • Carrying or lifting up to 60 lbs.
  • Requires grasping, writing, repetitive motions, bending, listening and hearing ability and visual acuity.
  • Standing or walking during entire 8-hour or longer shifts. 

Other—

  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Customer service oriented, ability to multi-task
  • Primarily perform duties at the hotel entrance, sometimes outdoors. 

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands)

Job Details

Reference # 45568
Posted on 03 Dec 2019
Closes on 30 Dec 2019 12:00
Property name Petit Ermitage
Location(s) West Hollywood, CA
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low) 12.0
Pay range ($high) 16.0
Bonuses
Benefits
More details (document) Job Description - Doorperson Valet Attendant.docx
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