Sales Counselor, Senior Living - Kendall, FL 45719 https://inntrack.snaphire.com/job?jobmc=45719GOOGLE https://inntrack.snaphire.com/job?jobmc=45719GOOGLE
Careers at Allegro Senior Living LLC Allegro Senior Living LLC
Salary:

Location: Kendall, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted: 13 Aug 2019

Valid Through: 12 Sep 2019 07:51

Our Company

 

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Missouri, and Georgia, with a home office in St. Louis, MO. 

Our Community

The Dadeland area will soon have a new option in senior living, as Allegro is currently under construction and now taking reservations. With a focus on purposeful and inspired living through lifestyle, activities and dining, Allegro offers luxury apartments and amenities. The community will host a variety of programming to promote emotional and physical wellbeing. A full-time Lifestyle Director will be on-site to orchestrate a wide variety of activities to include wellness, interest groups, local cultural experiences, culinary classes, happy hours and other special events. Residents can enjoy and explore new activities and interests.

 

The Role

The Senior Living Advisor is responsible for building and maintaining high occupancy levels at the Community.

Areas of Responsibility

  • Present the Community to prospects using relationship-based selling techniques.
  • Properly account for hours worked by utilizing payroll software platform. Work scheduled hours, weekends and holidays so the Community has appropriate coverage.
  • In conjunction with the Lead Senior Living Advisor (LSLA), assist in coordinating and providing ongoing training to Community associates in sales, customer service and first impressions. Every associate must be sales and customer service oriented.
  • Coordinate with the LSLA to make personal visits to potential referral sources in the surrounding community and target market areas.
  • Assist the LSLA in planning, hosting and attending scheduled marketing events.
  • Responsible for taking inquiry calls and internet inquiries from families, prospects, and other referral sources. Utilize Company form and technique to facilitate appropriate discovery as a means to set appointments. Ensure that responses to inquiries are handled individually, timely and with personalized follow-up.
  • Plan new resident events (i.e. new resident social, individual housewarming parties, meet and greet gathering).
  • Set appointments with prospects and prior to day of appointment, confirm with follow-up call. Follow-up on missed appointments. Send thank you or personal note to all prospects who visit the Community.
  • As requested by LSLA, perform daily inspection of models and weekly inspection of market-ready apartments and follow-up with housekeeping and maintenance departments as appropriate.
  • Document prospect and referral interactions in the company approved database.
  • Maintain knowledge of local competition. Advise LSLA of major market changes to competitive set.
  • Participate in the development, review and modification of marketing and media plans.
  • Prepare and assemble all documents necessary for reservations, move-ins, transfers and move-outs according to Company policies and procedures.
  • Prior to move-in, schedule appointment with future resident or responsible party to sign all move-in documents and collect first month's fee.
  • Update apartment availability, hot prospect and wait list boards daily.
  • In conjunction with the LSLA, keep the front desk and all departments informed of the move-in and move-out status of residents and all scheduled prospect visits.
  • Attend and participate in training to develop relevant Sales & Marketing knowledge and skills.
  • Contribute articles and ideas for monthly resident newsletter.
  • Must know and follow all guidelines in the Vehicles policy.
  • Attend and participate in all meetings and training as directed by Company policy and the LSLA.
  • Provide services and interactions throughout the Community which delight residents, prospects, and the greater community, with inspired experiences which result in referrals and high occupancy.
  • Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership and integrity, which include wearing proper attire and name tag when on duty.
  • Be watchful of signs that residents are not able to function independently or a change in resident's behavior. Report all signs to the LSLA and/or Executive Director following the Company policies and procedures.
  • Report any and all deferred maintenance, vandalism or hazardous situations to the LSLA as discovered and take appropriate action as necessary.
  • Ensure understanding of and compliance with all regulations regarding residents' rights.
  • Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such.
  • Other duties as assigned

 

 

Allegro Senior Living offers a wide variety of competitive benefit options to meet the needs of each associate.

Allegro is an EOE-(Equal Opportunity Employer) and drug-free workplace.

Sales Counselor, Senior Living - Kendall, FL

Our Company

 

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Missouri, and Georgia, with a home office in St. Louis, MO. 

Our Community

The Dadeland area will soon have a new option in senior living, as Allegro is currently under construction and now taking reservations. With a focus on purposeful and inspired living through lifestyle, activities and dining, Allegro offers luxury apartments and amenities. The community will host a variety of programming to promote emotional and physical wellbeing. A full-time Lifestyle Director will be on-site to orchestrate a wide variety of activities to include wellness, interest groups, local cultural experiences, culinary classes, happy hours and other special events. Residents can enjoy and explore new activities and interests.

 

The Role

The Senior Living Advisor is responsible for building and maintaining high occupancy levels at the Community.

Areas of Responsibility

  • Present the Community to prospects using relationship-based selling techniques.
  • Properly account for hours worked by utilizing payroll software platform. Work scheduled hours, weekends and holidays so the Community has appropriate coverage.
  • In conjunction with the Lead Senior Living Advisor (LSLA), assist in coordinating and providing ongoing training to Community associates in sales, customer service and first impressions. Every associate must be sales and customer service oriented.
  • Coordinate with the LSLA to make personal visits to potential referral sources in the surrounding community and target market areas.
  • Assist the LSLA in planning, hosting and attending scheduled marketing events.
  • Responsible for taking inquiry calls and internet inquiries from families, prospects, and other referral sources. Utilize Company form and technique to facilitate appropriate discovery as a means to set appointments. Ensure that responses to inquiries are handled individually, timely and with personalized follow-up.
  • Plan new resident events (i.e. new resident social, individual housewarming parties, meet and greet gathering).
  • Set appointments with prospects and prior to day of appointment, confirm with follow-up call. Follow-up on missed appointments. Send thank you or personal note to all prospects who visit the Community.
  • As requested by LSLA, perform daily inspection of models and weekly inspection of market-ready apartments and follow-up with housekeeping and maintenance departments as appropriate.
  • Document prospect and referral interactions in the company approved database.
  • Maintain knowledge of local competition. Advise LSLA of major market changes to competitive set.
  • Participate in the development, review and modification of marketing and media plans.
  • Prepare and assemble all documents necessary for reservations, move-ins, transfers and move-outs according to Company policies and procedures.
  • Prior to move-in, schedule appointment with future resident or responsible party to sign all move-in documents and collect first month's fee.
  • Update apartment availability, hot prospect and wait list boards daily.
  • In conjunction with the LSLA, keep the front desk and all departments informed of the move-in and move-out status of residents and all scheduled prospect visits.
  • Attend and participate in training to develop relevant Sales & Marketing knowledge and skills.
  • Contribute articles and ideas for monthly resident newsletter.
  • Must know and follow all guidelines in the Vehicles policy.
  • Attend and participate in all meetings and training as directed by Company policy and the LSLA.
  • Provide services and interactions throughout the Community which delight residents, prospects, and the greater community, with inspired experiences which result in referrals and high occupancy.
  • Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership and integrity, which include wearing proper attire and name tag when on duty.
  • Be watchful of signs that residents are not able to function independently or a change in resident's behavior. Report all signs to the LSLA and/or Executive Director following the Company policies and procedures.
  • Report any and all deferred maintenance, vandalism or hazardous situations to the LSLA as discovered and take appropriate action as necessary.
  • Ensure understanding of and compliance with all regulations regarding residents' rights.
  • Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such.
  • Other duties as assigned

 

 

Allegro Senior Living offers a wide variety of competitive benefit options to meet the needs of each associate.

Allegro is an EOE-(Equal Opportunity Employer) and drug-free workplace.

Job Details

Reference # 45719
Posted on 13 Aug 2019
Closes on 12 Sep 2019 07:51
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Location(s) Kendall, FL
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