Assistant Front Office Manager - Miami Beach, FL 45812 https://inntrack.snaphire.com/job?jobmc=45812GOOGLE https://inntrack.snaphire.com/job?jobmc=45812GOOGLE
Careers at Arlo Hotels Arlo Hotels
Salary:

Location: Miami Beach, FL

Type of employment : OTHER

Industry: Hospitality
Department: Operations
Career Level: Management
Work Hours: Full-time

Date Posted: 15 Aug 2019

Valid Through: 14 Sep 2019 08:34

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"….

SUMMARY DESCRIPTION:  This position will report to the Front Office Manager and will be  responsible for the daily operation of the front desk and liaising with any area impacting guest service. The will plan,  direct and coordinate activities under the direction of the Front Office Manager to ensure exceptional guest service is achieved: operational support, information distribution, employee training, motivation and recognition. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

ESSENTIAL DUTIES: 

  • Prepare scheduling for Front Office Department under supervision of Front Office Manager
  • Prepare payroll for Front Office Department under supervision of Front Office Manager
  • Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed. 
  • Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
  • Assign, coordinate, and supervise work activities of Lobby Hosts
  • Assist in training, mentoring, and developing Lobby Hosts
  • Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands. 
  • Communicate effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews 
  • Take personal responsibility for correcting guest service challenges and creating memorable experiences for our guests. 
  • Monitor trends in bookings, guest satisfaction, and other areas.
  • Additional duties as requested by management 

Assistant Front Office Manager - Miami Beach, FL

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"….

SUMMARY DESCRIPTION:  This position will report to the Front Office Manager and will be  responsible for the daily operation of the front desk and liaising with any area impacting guest service. The will plan,  direct and coordinate activities under the direction of the Front Office Manager to ensure exceptional guest service is achieved: operational support, information distribution, employee training, motivation and recognition. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

ESSENTIAL DUTIES: 

  • Prepare scheduling for Front Office Department under supervision of Front Office Manager
  • Prepare payroll for Front Office Department under supervision of Front Office Manager
  • Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed. 
  • Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
  • Assign, coordinate, and supervise work activities of Lobby Hosts
  • Assist in training, mentoring, and developing Lobby Hosts
  • Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands. 
  • Communicate effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews 
  • Take personal responsibility for correcting guest service challenges and creating memorable experiences for our guests. 
  • Monitor trends in bookings, guest satisfaction, and other areas.
  • Additional duties as requested by management 

Job Details

Reference # 45812
Posted on 15 Aug 2019
Closes on 14 Sep 2019 08:34
Property name Nautilus by Arlo
Location(s) Miami Beach, FL
City Name
Department Operations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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