Revenue Coordinator- JW Marriott Miami - Miami, FL 46124 https://inntrack.snaphire.com/job?jobmc=46124GOOGLE https://inntrack.snaphire.com/job?jobmc=46124GOOGLE
Careers at MDMUSA - JW Marriott Miami MDMUSA - JW Marriott Miami
Salary: HOUR USD

Location: Miami, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Management
Work Hours: Full-time

Date Posted: 13 Sep 2019

Valid Through: 13 Oct 2019 10:41

Job Purpose:  Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns

Job Summary: 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Education

 Degree in Hotel Management, Tourism or Economic Studies preferred or an equivalent combination of education.

Experience

1  year of hands-on Hotel Revenue Management experience.

Licenses/Certifications

N/A

Revenue Coordinator- JW Marriott Miami - Miami, FL

Job Purpose:  Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns

Job Summary: 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Education

 Degree in Hotel Management, Tourism or Economic Studies preferred or an equivalent combination of education.

Experience

1  year of hands-on Hotel Revenue Management experience.

Licenses/Certifications

N/A

Job Details

Reference # 46124
Posted on 13 Sep 2019
Closes on 13 Oct 2019 10:41
Property name
Location(s) Miami, FL
City Name
Department Administration & General
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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