Resort Front Desk Supervisor - Tempe, AZ 46408 https://inntrack.snaphire.com/job?jobmc=46408GOOGLE https://inntrack.snaphire.com/job?jobmc=46408GOOGLE
Careers at The Buttes Marriott The Buttes Marriott
Salary:

Location: Tempe, AZ USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 27 Aug 2019

Valid Through: 26 Sep 2019 11:18

Front Desk Supervisor

BASIC PURPOSE: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operation.

ESSENTIAL FUNCTIONS:

  1. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
  1. Supervise desk clerks and work load during shift. Complete shift check-lists as specified.
  1. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
  1. Update daily group information; maintain and be familiar with future group files.  Monitor and prepare group requirements and relay necessary information to effected departments and individuals.
  1. Print cashiers report and verify balances.  Verify all banks and deposits accordingly.
  1. Monitor key control to maintain hotel security.
  1. Respond to guest questions regarding the hotel.  Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.

NON-ESSENTIAL FUNCTIONS:

  1. Maintain good working relationships and open lines of communication with all other departments.
  1. Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
  1. Assist Front Desk and/or Front Office Manager when necessary.

Knowledge and Skills:

 Education:   High School education or equivalent experience.

Experience:  1-2 years supervisory experience in a Hotel or other customer relations position.

Skills and Abilities:

Type a minimum of 35wpm. Data entry experience desirable.

Ability to communicate in English.  Second language desirable. 

 Ability to achieve positive guest relations and maximize guest satisfaction. 

 Ability to handle cash and credit transactions. 

 Ability to enforce all company rules and SOPs.

 Supervisory skills.

No. of employees supervised:     Three to four employees.

Travel required:     None.

Hours Required:     6:30am-3:00pm or 2:30pm-11:00pm or as assigned; scheduled days and times may vary based on need.

Resort Front Desk Supervisor - Tempe, AZ

Front Desk Supervisor

BASIC PURPOSE: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operation.

ESSENTIAL FUNCTIONS:

  1. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
  1. Supervise desk clerks and work load during shift. Complete shift check-lists as specified.
  1. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
  1. Update daily group information; maintain and be familiar with future group files.  Monitor and prepare group requirements and relay necessary information to effected departments and individuals.
  1. Print cashiers report and verify balances.  Verify all banks and deposits accordingly.
  1. Monitor key control to maintain hotel security.
  1. Respond to guest questions regarding the hotel.  Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.

NON-ESSENTIAL FUNCTIONS:

  1. Maintain good working relationships and open lines of communication with all other departments.
  1. Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
  1. Assist Front Desk and/or Front Office Manager when necessary.

Knowledge and Skills:

 Education:   High School education or equivalent experience.

Experience:  1-2 years supervisory experience in a Hotel or other customer relations position.

Skills and Abilities:

Type a minimum of 35wpm. Data entry experience desirable.

Ability to communicate in English.  Second language desirable. 

 Ability to achieve positive guest relations and maximize guest satisfaction. 

 Ability to handle cash and credit transactions. 

 Ability to enforce all company rules and SOPs.

 Supervisory skills.

No. of employees supervised:     Three to four employees.

Travel required:     None.

Hours Required:     6:30am-3:00pm or 2:30pm-11:00pm or as assigned; scheduled days and times may vary based on need.

Job Details

Reference # 46408
Posted on 27 Aug 2019
Closes on 26 Sep 2019 11:18
Property name
Location(s) Tempe, AZ
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits 401 K, Vision, Dental, Health
More details (document)
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