Assistant Front Office Manager - Vaughan, ON 46629 https://inntrack.snaphire.com/job?jobmc=46629GOOGLE https://inntrack.snaphire.com/job?jobmc=46629GOOGLE
Careers at EG - Hilton Garden Inn Vaughan EG - Hilton Garden Inn Vaughan
Salary:

Location: Vaughan, ON L4K 5Z7 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time

Date Posted: 03 Sep 2019

Valid Through: 03 Oct 2019 08:55

Position Overview

The Assistant Front Desk Manager will be responsible for Hilton Garden Inn Toronto / Vaughan. The successful candidate will be managing Front Desk operations 

Essential Job Functions

  • Manage the entire Front Office operation and maintain high standards of service at all times
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Monitor the appearance, standards, and performance of the Front Office Team Members
  • Train & Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area
  • Maintain good communication and working relationships with all hotel departments
  • Walk around the property and preparing Manager on Duty reports, emergency reports
  • Monitor staffing levels to meet cover business demands
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Conduct daily pre shift meetings
  • Assist & Evaluate staff performance issues in compliance with company policies and procedures
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents
  • Establish and build relationships with guests to ensure all service expectations are exceeded
  • Ensure all team members comply with company safety policies, procedures and guidelines

 Requirements

  • Minimum 2 plus years' experience in Front Office within the hotel/leisure
  • Computer Systems- Hilton ON Q, Revenue & Inventory controls, and Gro Certification preferred
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • Ability to work flexible hours

 Please submit your resume to Krishna Narayan - Krishna.narayan@hilton.com

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Assistant Front Office Manager - Vaughan, ON

Position Overview

The Assistant Front Desk Manager will be responsible for Hilton Garden Inn Toronto / Vaughan. The successful candidate will be managing Front Desk operations 

Essential Job Functions

  • Manage the entire Front Office operation and maintain high standards of service at all times
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Monitor the appearance, standards, and performance of the Front Office Team Members
  • Train & Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area
  • Maintain good communication and working relationships with all hotel departments
  • Walk around the property and preparing Manager on Duty reports, emergency reports
  • Monitor staffing levels to meet cover business demands
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Conduct daily pre shift meetings
  • Assist & Evaluate staff performance issues in compliance with company policies and procedures
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents
  • Establish and build relationships with guests to ensure all service expectations are exceeded
  • Ensure all team members comply with company safety policies, procedures and guidelines

 Requirements

  • Minimum 2 plus years' experience in Front Office within the hotel/leisure
  • Computer Systems- Hilton ON Q, Revenue & Inventory controls, and Gro Certification preferred
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • Ability to work flexible hours

 Please submit your resume to Krishna Narayan - Krishna.narayan@hilton.com

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Details

Reference # 46629
Posted on 03 Sep 2019
Closes on 03 Oct 2019 08:55
Property name
Location(s) Vaughan, ON
City Name
Department Rooms & Reservations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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