Guest Services Agent / Night Audit - Vaughan, ON 46657 https://inntrack.snaphire.com/job?jobmc=46657GOOGLE https://inntrack.snaphire.com/job?jobmc=46657GOOGLE
Careers at EG - Hilton Garden Inn Vaughan EG - Hilton Garden Inn Vaughan
Salary:

Location: Vaughan, ON L4K 5Z7 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 03 Sep 2019

Valid Through: 03 Oct 2019 14:58

Position Overview

The Guest Service Agent / Night audit will be responsible for Hilton Garden Inn Toronto / Vaughan. The successful candidate will be a assisting in Front Desk operations

 

Essential Job Functions

 

  • Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies,
  • creating and cancelling reservations and act as the main liaison between the guest and the hotel.
  • Promptly and effectively deal with guest complaints and requests.
  • Reconciliation of the day's transactions
  • Performing the closing of the day in OnQ the PMS system at the hotel.
  • Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner..
  • Input financial reports for management and submit
  • Deliveries to guest's rooms
  • Security walks inside and outside of property
  • Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.
  • Follow all required hotel & company policies
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Monitor the appearance, standards, and performance of the Front Office Team Members
  • Maintain good communication and working relationships with all hotel departments
  • Establish and build relationships with guests to ensure all service expectations are exceeded
  • Ensure & comply with company safety policies, procedures and guidelines

 Requirements

  • Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements
  • Excellent planning and organizing skills
  • Excellent leadership, interpersonal and communication skills
  • Ability multi-task and meet deadlines
  • Positive attitude
  • Ability to work under pressure
  • Ability to work alone and work with all team members in a professional and courteous manner.
  • Have previous experience as a Frond Desk or Night Auditor within a hotel industry
  • Professional, detail-oriented and works well in a fast-paced environment· Hospitality Management diploma or degree preferred
  • OnQ experience and/or computer skills an asset
  • Be eligible to work within the Canada on a fulltime

 Please submit your resume to Krishna Narayan - Krishna.narayan@hilton.com

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Guest Services Agent / Night Audit - Vaughan, ON

Position Overview

The Guest Service Agent / Night audit will be responsible for Hilton Garden Inn Toronto / Vaughan. The successful candidate will be a assisting in Front Desk operations

 

Essential Job Functions

 

  • Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies,
  • creating and cancelling reservations and act as the main liaison between the guest and the hotel.
  • Promptly and effectively deal with guest complaints and requests.
  • Reconciliation of the day's transactions
  • Performing the closing of the day in OnQ the PMS system at the hotel.
  • Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner..
  • Input financial reports for management and submit
  • Deliveries to guest's rooms
  • Security walks inside and outside of property
  • Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.
  • Follow all required hotel & company policies
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Monitor the appearance, standards, and performance of the Front Office Team Members
  • Maintain good communication and working relationships with all hotel departments
  • Establish and build relationships with guests to ensure all service expectations are exceeded
  • Ensure & comply with company safety policies, procedures and guidelines

 Requirements

  • Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements
  • Excellent planning and organizing skills
  • Excellent leadership, interpersonal and communication skills
  • Ability multi-task and meet deadlines
  • Positive attitude
  • Ability to work under pressure
  • Ability to work alone and work with all team members in a professional and courteous manner.
  • Have previous experience as a Frond Desk or Night Auditor within a hotel industry
  • Professional, detail-oriented and works well in a fast-paced environment· Hospitality Management diploma or degree preferred
  • OnQ experience and/or computer skills an asset
  • Be eligible to work within the Canada on a fulltime

 Please submit your resume to Krishna Narayan - Krishna.narayan@hilton.com

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Details

Reference # 46657
Posted on 03 Sep 2019
Closes on 03 Oct 2019 14:58
Property name
Location(s) Vaughan, ON
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
This site is powered by SnapHire (www.snaphire.com)