Waiter / Waitress - West Hollywood, CA 46738 https://inntrack.snaphire.com/job?jobmc=46738GOOGLE https://inntrack.snaphire.com/job?jobmc=46738GOOGLE
Careers at Petit Ermitage Petit Ermitage
Salary:

Location: West Hollywood, CA 90069 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Food & Beverage
Career Level:
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 05 Sep 2019

Valid Through: 05 Oct 2019 15:50

The Server is an active and energetic key to the guest experience.  The Fire Dancer of our Cirque, a Server must possess all of the skills required of the Host and must also maintain in-depth knowledge of all the menus offered.  A professional and relaxed - but never casual - approach to service is required; the Server performance is both choreographed and free-form, incorporating the arts of balance, spinning, and illusion all at once.   The ability to read a guest and quickly modify ones approach to fit expectations is essential. Selling and engaging with guests on our menu in a manner that allows guests to feel taken care of, "treated," or special is required. While some guests prefer less interaction with the F&B team, we never skimp in this element of service.

 

Practicing art of nuance in combination with a social flare contributes to the development of an outstanding Server.

 

  • Warmly greet and interact with all guests. Provide answers and direct traffic as needed.
  • Manicure all tables and service areas with a frequency that keeps glasses full and the area clean and avoids rushing any guest.
  • Confirm that all items served are plated and presented correctly and as ordered.
  • Maintain order accuracy and organization using all available functions within the POS system.
  • Engage with all guests regularly.  Maintain line-of-sight to be immediately available to the assigned service area.  Regularly monitor the room, working to predict guest needs and service opportunities.
  • Bartending responsibilities?
  • Contribute to the cleanliness of all areas of the Rooftop.
  • Take accurate room service orders, as needed.  Package and confirm accuracy of any 'carry out' orders.
  • Maintain accurate cash handing standards and paperwork as per department procedures.
  • Ensure all supplies and tools are stocked in all service stations.  Immediately alert the MOD to low stock.
  • Maintain all health and alcohol service standards.  Alert a manager immediately to any concerns with guests.
  • Follow all guidelines in the Employee Handbook, including but not limited to safety guidelines, hospitality expectations, grooming standards and attendance expectations.
  • Proactively communicate with peers and management; alert to problems, help with solutions.
  • Other duties to support F&B service as assigned.

 

JOB REQUIREMENTS:

 

Education and/or Experience--

  • Prior experience and guest relations training required.

 

Communication Skills—

  • Ability to read, write, and verbally communicate effectively, diplomatically and professionally with other departments, guests, and vendors in English.
  • Knowledge of other languages is a plus. 

 

Physical Ability—

  • The duties of this job regularly require the employee to bend, push, pull, stand, walk, and talk or hear.
  • The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
  • The employee must regularly lift and/or move up to 25 pounds.

 

Other—

  • Must be able to work weekends/holidays.
  • Must have CA Food handling certificate.
  • Must have a valid TIPS certification.

 

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

 

This job description includes the essential functions, primary duties and minimum standard of work expected from an employee in this position.  In addition, employee is expected to follow employer's standards, policies, and procedures issued in other media, i.e. handbook, online, video and memos.  Employees are expected to perform all other reasonable duties as assigned by Managers to meet guests' needs.

Waiter / Waitress - West Hollywood, CA

The Server is an active and energetic key to the guest experience.  The Fire Dancer of our Cirque, a Server must possess all of the skills required of the Host and must also maintain in-depth knowledge of all the menus offered.  A professional and relaxed - but never casual - approach to service is required; the Server performance is both choreographed and free-form, incorporating the arts of balance, spinning, and illusion all at once.   The ability to read a guest and quickly modify ones approach to fit expectations is essential. Selling and engaging with guests on our menu in a manner that allows guests to feel taken care of, "treated," or special is required. While some guests prefer less interaction with the F&B team, we never skimp in this element of service.

 

Practicing art of nuance in combination with a social flare contributes to the development of an outstanding Server.

 

  • Warmly greet and interact with all guests. Provide answers and direct traffic as needed.
  • Manicure all tables and service areas with a frequency that keeps glasses full and the area clean and avoids rushing any guest.
  • Confirm that all items served are plated and presented correctly and as ordered.
  • Maintain order accuracy and organization using all available functions within the POS system.
  • Engage with all guests regularly.  Maintain line-of-sight to be immediately available to the assigned service area.  Regularly monitor the room, working to predict guest needs and service opportunities.
  • Bartending responsibilities?
  • Contribute to the cleanliness of all areas of the Rooftop.
  • Take accurate room service orders, as needed.  Package and confirm accuracy of any 'carry out' orders.
  • Maintain accurate cash handing standards and paperwork as per department procedures.
  • Ensure all supplies and tools are stocked in all service stations.  Immediately alert the MOD to low stock.
  • Maintain all health and alcohol service standards.  Alert a manager immediately to any concerns with guests.
  • Follow all guidelines in the Employee Handbook, including but not limited to safety guidelines, hospitality expectations, grooming standards and attendance expectations.
  • Proactively communicate with peers and management; alert to problems, help with solutions.
  • Other duties to support F&B service as assigned.

 

JOB REQUIREMENTS:

 

Education and/or Experience--

  • Prior experience and guest relations training required.

 

Communication Skills—

  • Ability to read, write, and verbally communicate effectively, diplomatically and professionally with other departments, guests, and vendors in English.
  • Knowledge of other languages is a plus. 

 

Physical Ability—

  • The duties of this job regularly require the employee to bend, push, pull, stand, walk, and talk or hear.
  • The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
  • The employee must regularly lift and/or move up to 25 pounds.

 

Other—

  • Must be able to work weekends/holidays.
  • Must have CA Food handling certificate.
  • Must have a valid TIPS certification.

 

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

 

This job description includes the essential functions, primary duties and minimum standard of work expected from an employee in this position.  In addition, employee is expected to follow employer's standards, policies, and procedures issued in other media, i.e. handbook, online, video and memos.  Employees are expected to perform all other reasonable duties as assigned by Managers to meet guests' needs.

Job Details

Reference # 46738
Posted on 05 Sep 2019
Closes on 05 Oct 2019 15:50
Property name
Location(s) West Hollywood, CA
City Name
Department Food & Beverage
Career level
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document) Job Description - Server FT_old.doc
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