Mei's - Host/Hostess - Chicago South Loop, IL 46777 https://inntrack.snaphire.com/job?jobmc=46777GOOGLE https://inntrack.snaphire.com/job?jobmc=46777GOOGLE
Careers at S.B. Yen Management Group S.B. Yen Management Group
Salary:

Location: Chicago South Loop, IL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department:
Career Level:
Work Hours:

Date Posted: 06 Sep 2019

Valid Through: 06 Oct 2019 14:20

Host/Hostess

Mei's - New Asian/American Cuisine in Chicago South Loop! 

Job Summary: 

Host/Hostess is responsible for professional and engaging service in the dining room, supervising staff engaged in preparing and serving food and drinks, and maintaining a courteous and efficient operation. The Host/Hostess provides personal attention to guests, making them feel welcome and valued, and ensuring excellent customer service for a memorable first impression of our restaurants and lounges.

Essential Duties and Responsibilities 

  • Open and close the restaurant
  • Supervise the Server's tasks in the outlet
  • Assist scheduling associates to ensure adequate staff on the shift
  • Consistently greet and acknowledge guests while smiling and making eye contact
  • Respond to guest requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
  • Remember, recite and promote the variety of menu items; answer questions about menu items, making recommendations upon request
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Solve guest complaints and concerns in a friendly and positive manner. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Train workers in service, drink preparation, sanitation and safety procedures
  • Ensure cleaning of bars, work areas, tables, glasses, utensils and equipment
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and assist supervisor/manager in disciplinary write-ups
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Participate in teamwork and assist other departments when needed
  • Conduct regular inspections to ensure assets are well maintained and protected
  • Ensure compliance to all hotel policies and procedures at all levels
  • Control inventories of equipment, smallware, and liquor, and report shortages to designated personnel
  • Assist in end of month inventory
  • Any and all job duties as assigned

Qualifications

  • Knowledge of restaurant operations, guest relations, shift end reports and the POS system
  • Attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines
  • Excellent interpersonal and communication skills
  • Excellent phone skills, customer service oriented and proactive
  • Ability to read, write and speak English fluently, High school diploma or general education degree (GED),
  • One-two years related supervisory experience preferred or equivalent combination of education and supervisory experience preferred
  • Ability to work a flexible schedule, including Late shifts, weekends and holidays. Available to open and close the restaurant 90% of the time.

Mei's - Host/Hostess - Chicago South Loop, IL

Host/Hostess

Mei's - New Asian/American Cuisine in Chicago South Loop! 

Job Summary: 

Host/Hostess is responsible for professional and engaging service in the dining room, supervising staff engaged in preparing and serving food and drinks, and maintaining a courteous and efficient operation. The Host/Hostess provides personal attention to guests, making them feel welcome and valued, and ensuring excellent customer service for a memorable first impression of our restaurants and lounges.

Essential Duties and Responsibilities 

  • Open and close the restaurant
  • Supervise the Server's tasks in the outlet
  • Assist scheduling associates to ensure adequate staff on the shift
  • Consistently greet and acknowledge guests while smiling and making eye contact
  • Respond to guest requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
  • Remember, recite and promote the variety of menu items; answer questions about menu items, making recommendations upon request
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Solve guest complaints and concerns in a friendly and positive manner. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Train workers in service, drink preparation, sanitation and safety procedures
  • Ensure cleaning of bars, work areas, tables, glasses, utensils and equipment
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and assist supervisor/manager in disciplinary write-ups
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Participate in teamwork and assist other departments when needed
  • Conduct regular inspections to ensure assets are well maintained and protected
  • Ensure compliance to all hotel policies and procedures at all levels
  • Control inventories of equipment, smallware, and liquor, and report shortages to designated personnel
  • Assist in end of month inventory
  • Any and all job duties as assigned

Qualifications

  • Knowledge of restaurant operations, guest relations, shift end reports and the POS system
  • Attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines
  • Excellent interpersonal and communication skills
  • Excellent phone skills, customer service oriented and proactive
  • Ability to read, write and speak English fluently, High school diploma or general education degree (GED),
  • One-two years related supervisory experience preferred or equivalent combination of education and supervisory experience preferred
  • Ability to work a flexible schedule, including Late shifts, weekends and holidays. Available to open and close the restaurant 90% of the time.

Job Details

Reference # 46777
Posted on 06 Sep 2019
Closes on 06 Oct 2019 14:20
Property name Mei's
Location(s) Chicago South Loop, IL
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